Everything Attachments

Spiros · Mar 10, 2016

I just had to write this note to praise the folks at EA for the way they handled my recent order for a TC33 loader kit.
It was ordered on line and I was contacted by Travis to answer/verify a couple of things. Travis said I should receive the kit in a week to a week and a half.
Yeah right! I tracked the FedEx Freight shipping number and within 4 days the loader kit was available for pick up.
This type of business model is what I was taught by one of the "greats" in business. It is under commit, over deliver.
You set my expectations on the front end and then provided a pleasant surprise on the tail end while leaving room for any exceptions. What you have here is a very happy customer.
In regards to the quality of the loader kit, I must tell you everything bolted right up and fit like a glove! Happy happy
Now, if it will ever stop raining, I will give it a workout.
Well done EA!

Bull Of The Woods · Mar 10, 2016

Sounds like you had a good experience EA. Sometimes though things happen that may not be a sweet experience and people get bent outta shape about it. Maybe we should be a little more understanding and not get our blood pressure up. But its good to praise someone when they provide a good product and good service.

EverythingAttachments · Mar 11, 2016

We appreciate the kind words, Spiros.

Our intention is for every deal to work out as seamless as you've described.
It doesn't always, but one of the last things I tell every customer before ending the conversation is to give me a call if they have any questions or concerns.
If there's ever a problem, we are here at your service. :thumbsup:
Travis