Excide battery not under warrenty

[JMER817]

I sold Interstate batteries when I owned my own foreign auto shop. They are were and continue to be the best battery out there. I have them in ALL my equipment and as replacements in anything that came with a different battery from the factory. To the OP. You bought a USED tractor with a battery that was bought by someone else, the prior owner. Even if you could produce a receipt, it is not you who bought the battery and Interstate uses their customer's names on their receipts or no replacement. You aren't covered by their warranty. They don't owe you anything, you didn't buy from Interstate and they have no obligation to you. The only thing you could do is get the original purchaser to exchange the battery IF he has the original receipt. I don't know why people think they're owed something from a manufacturer when they didn't purchase it from them in the first place. It's wanting something for nothing. You're SOL, and that's how business works. No free lunch. Exide and Interstate are two different companies.:confused2: BTW, they, the dealers sometimes punches the date code on the battery label to show the in service date, which has nothing to do with the date of manufacture stamped into the battery case. The only thing Interstate considers relevant is a properly executed receipt, which is part of the shrink-wrap which the battery was wrapped in at the factory. Here's the link to Interstate's warranty, and the first sentence states clearly, warrantied to the original purchaser ONLY. http://corporate.interstatebatteries.com/warranty/ Additionally, the statement about batteries used in diesel vehicles excludes warranty claims for defects in material/ workmanship beyond 6 months. It is unclear to me as to whether, based on their boilerplate wording if they include diesel tractors in this clause, but if they do, even if you had a valid receipt, the time has already passed for full replacement value...[/QUOTE

The battery had an 84 month warranty. It lasted only 11 months. I don't care who bought the **** thing, it failed and the manufacture should stand behind their product, end of story!

 

[Coyote machine]

I sold Interstate batteries when I owned my own foreign auto shop. They are were and continue to be the best battery out there. I have them in ALL my equipment and as replacements in anything that came with a different battery from the factory. To the OP. You bought a USED tractor with a battery that was bought by someone else, the prior owner. Even if you could produce a receipt, it is not you who bought the battery and Interstate uses their customer's names on their receipts or no replacement. You aren't covered by their warranty. They don't owe you anything, you didn't buy from Interstate and they have no obligation to you. The only thing you could do is get the original purchaser to exchange the battery IF he has the original receipt. I don't know why people think they're owed something from a manufacturer when they didn't purchase it from them in the first place. It's wanting something for nothing. You're SOL, and that's how business works. No free lunch. Exide and Interstate are two different companies.:confused2: BTW, they, the dealers sometimes punches the date code on the battery label to show the in service date, which has nothing to do with the date of manufacture stamped into the battery case. The only thing Interstate considers relevant is a properly executed receipt, which is part of the shrink-wrap which the battery was wrapped in at the factory. Here's the link to Interstate's warranty, and the first sentence states clearly, warrantied to the original purchaser ONLY. Warranty Information | Interstate Batteries System of America Inc. Additionally, the statement about batteries used in diesel vehicles excludes warranty claims for defects in material/ workmanship beyond 6 months. It is unclear to me as to whether, based on their boilerplate wording if they include diesel tractors in this clause, but if they do, even if you had a valid receipt, the time has already passed for full replacement value...[/QUOTE

The battery had an 84 month warranty. It lasted only 11 months. I don't care who bought the **** thing, it failed and the manufacture should stand behind their product, end of story!

You don't care, and neither does Interstate, same as most battery companies, as just stated in the post prior to yours. IF the OP was the original battery owner no problem, BUT he's NOT, therefore problem, and regardless of what YOU think it doesn't matter, 'cause he's not going to get a free new battery because he bought a USED tractor, and a USED battery. Too bad, so sad. Want a warranty; buy new, battery, tractor, whatever.

The OP doesn't care about the $100 cost so go buy a new Exicde or Walmart battery and wait for it to die too.

 

[millstreaminn]

Yeah, so which is it? An Exide or an Interstate? And if the $100 price doesn't bother you, the OP why are you posting? You can't remember who you bought the tractor from?!:confused2: It wasn't that long ago- you have no clue/ No records, no check? No bill of sale?
BTW, if that battery went dead so fast chances are the mystery man who sold it to you knew the charging system wasn't working, and had bought a new battery when that wasn't the issue, and then sold you his prior headache which showed up as a dead battery when it died from not being charged by the tractor.
Booya!:cool2:

It was an Excide battery. I never said it was an Interstate. Instead of ranting, you may wish to read my post and try to comprehend what I am saying. I was posting about a bad customer experience I had with a large company. No, it wasn't about the $100.00 I had the tractor for almost a year before the battery started acting up. Obviously my "mystery seller" installed the new battery just before he sold the tractor to me. About the not remembering who I bought the tractor from, it was almost a year ago. Either you have an excellent memory or you don't buy much stuff. You are correct, I have no records, no check-- because I paid cash --and no bill of sale. What the h3ll does that have to do with the fact that Excide doesn't stand behind their products or makes you jump through hoops to make things right? This was an 84 month warranty battery that died in less than 12. I shouldn't have to do backflips to get Excide to make it right.

 

[Scooby074]

The issue here without receipt is that Exide has no idea if the battery is 12 months old or 98. The tags on the batt can easily be manipulated (or gone for that matter) which opens them up to fraud. Assuming it is still within warranty, how do you decide the in-service date from which to prorate from without the receipt?

While I agree that the battery should not have failed in that time, you have to understand where Exide is coming from.

In this day, these companies SHOULD offer online battery registration and serial numbers stamped right into the plastic, then all these receipt issues would be moot.

I had the exact same thing happen with a Motomaster Eliminator battery (I believe Exide is the OEM). Battery had a 7 (?) year warranty and died after 2. The build date of the batt was physically melted into the plastic at manufacture. The battery was 2 yr, 6mth since it was born, so WELL within warranty, but they still would not warranty it, even after I told them to use the born on date (I was trying to be fair).

At that time, and to this day, I believe they take your customer info and match it with the battery for warranty, however this info is kept in a different location (not store level) and they "tried" to find it for my purchase, however they could not find my record. They said that by rights the original receipt is the document that matters and their record keeping was only done as a benefit for customer service, but they were not responsible in the case of lost records.

Long story short, I got nothing even though I was well within my warranty period.

 

[JRobyn]

I am a little confused about exactly what manufacturer we are talking about!

The thread title is "Excide battery not under warrenty" (I'll assume that EXIDE is what was meant). But then;

I have a tractor that is less than 3 years old. I bought it used (from an individual) in March 2013. The previous owner had a new Interstate battery installed in it in February of 2013, based on the holes punched out on the label. Long story short is the battery is dead, and the local Interstate dealer won't replace it because I don't have a sales receipt. Of course I don't have a receipt and they won't replace a battery that is less than one year old without a sales receipt? What good is punching the label on the battery then?

Added to my frustration is the fact that I can't remember the persons name I bought the tractor from either to contact him to see if he might have a receipt. The fact that Excide won't replace a battery that is less than a year old ticks me off. It's not the $100 for a new one, it's the fact that their policy and their batteries suck.

I only bring this up because I'd like to avoid purchasing whichever is actually involved.

- Jay

 

[aczlan]

The issue here without receipt is that Exide has no idea if the battery is 12 months old or 98. The tags on the batt can easily be manipulated (or gone for that matter) which opens them up to fraud. Assuming it is still within warranty, how do you decide the in-service date from which to prorate from without the receipt?
While I agree that the battery should not have failed in that time, you have to understand where Exide is coming from.
In this day, these companies SHOULD offer online battery registration and serial numbers stamped right into the plastic, then all these receipt issues would be moot.

I agree. I have taken several batteries back to Walmart and if I don't have a receipt, they go off of the sticker on the battery (ie: A12 = Jan 2012) which (given that I always pick the freshest batteries on the rack) is usually within a few weeks of my purchase date.
I also took a Napa battery back to Napa. Came in the car I was driving and it had been put in about 14 months before They just went off of the punchouts on the top for the sale date and I payed the difference to go up to a the next size up 84 month battery (from a 60 month one). IIRC, it was $60 for a $130ish battery.

Aaron Z

 

[Sodo]

Regarding warranty, if the previous owner simply left the headlights on and ran that battery totally dead it could be damaged at no fault of the manufacturer.

They don't stamp a date into the plastic because they can assemble the battery years ahead of time and it doesn't start to age until the acid is poured in. I can see stamping the date will probably be the way forward to make it easier for the bigbox stores which will control everything soon even manufacturing.

Any battery can be damaged, and warrantied by mistreatment, it's no surprise that battery mfrs have "terms."

 

[millstreaminn]

I am a little confused about exactly what manufacturer we are talking about!

The thread title is "Excide battery not under warrenty" (I'll assume that EXIDE is what was meant). But then;



I only bring this up because I'd like to avoid purchasing whichever is actually involved.

- Jay

Sorry for the confusion. The battery that failed was an Excide, I replaced it with an Interstate MTP-27.

 

[Coyote machine]

It was an Excide battery. I never said it was an Interstate.

Oh really?! Seems it's YOU who should read your post, because I know more about what you wrote than you do?!:confused2: Instead of ranting, you may wish to read my post and try to comprehend what I am saying.
See above, in blue type.
I was posting about a bad customer experience I had with a large company. No, it wasn't about the $100.00
Keep telling yourself that.
I had the tractor for almost a year before the battery started acting up. Obviously my "mystery seller" installed the new battery just before he sold the tractor to me. About the not remembering who I bought the tractor from, it was almost a year ago. Either you have an excellent memory or you don't buy much stuff.
Excellent memory, thanks for noticing!:confused3:
You are correct, I have no records, no check-- because I paid cash --and no bill of sale. What the h3ll does that have to do with the fact that Excide doesn't stand behind their products or makes you jump through hoops to make things right?
Wrong on both counts. How does Excide owe you anything- you didn't buy a battery from them. You had/have NO warranty with them?!
This was an 84 month warranty battery that died in less than 12. I shouldn't have to do backflips to get Excide to make it right.

Asked, and answered- YOU didn't buy the battery, NON-transferable warranty. They owe you nothing, AND your take on it does not mean they don't stand behind their product, they do to the original purchaser.

Sorry for the confusion. The battery that failed was an Excide, I replaced it with an Interstate MTP-27.

Remind me who's confused here?!

And for the record, I didn't rant about anything. I DID give you the facts, which you obviously chose to ignore and blame the company for wanting them to break policy just for you and all the others who want free stuff. That's not how businesses stay in business. Numerous others pointed out FACTS about how battery companies need to protect their actual customers from FRAUD by honoring their ACTUAL customers and not just anyone who drags a battery in front of them claiming warranty replacement, when they aren't the original purchaser. That would be you, comprehending me now?

 

[millstreaminn]

Well the new INTERSTATE battery has been in the tractor for for almost 2 days now, and it still starts the tractor like it should. For the record, I own 2 businesses, a hotel and a car wash. If you are not satisfied with ANYTHING at either of my places, you will get a 100% refund- NO QUESTIONS ASKED. Excides refusal to give me a new battery without a receipt is very poor customer service. Original owner or not, and 84 month battery that fails at less than a year is unacceptable.