First Dealer Test......

[Billrog]

Whether it's for my tractor or backhoe both dealers ask if I'm in a hurry for next day shipping & pay or wait for their regular shipments which are Tue. and Thur. generally which will be no extra cost.

 

[12Bravo]

Whether it's for my tractor or backhoe both dealers ask if I'm in a hurry for next day shipping & pay or wait for their regular shipments which are Tue. and Thur. generally which will be no extra cost.

That would of been nice to have an option.

In the future I will be using online retailers on items that I can. If it is dealer only item, I will ask next time if I will be charged shipping up front. If so, just because I'm pissed I will call another dealer and have it shipped to me, unless it needs to be dealer installed.

I'm rather pissed about this.

Small businesses wonder why it is hard to stay afloat sometimes. This is a prime example, why be up front and when you can market up everything you have by 20-30% then charge shipping then charge another 3% cor credit card use. This is a dealership, not a specialty shop and even at that they still don't charge shipping.

 

[Gary Fowler]

Charging for shipping seems to be common in todays parts world. I went to my Ferris dealer (also sells Mahindra ) for a deck belt for my mower. He didn't have any, nor did a dealer 30 miles away. Seems rather stupid for a dealer who sells 2-3 brands of mowers not to have a common wear item in stock. It is really common for me, have to replace it every year so far due to breakage about every 50 hours. I have a Craftsman ZTR that is 5years old and only replaced belt once when I got some trash under the deck, belt jumped off and cut it in the process. Anyway, I had to pay shipping to get the belt and 7 day delivery too. I think he may be charging me for 2-3day shipping($17) and waiting for his weekly delivery of parts for the belt to come.

Back to the issue, IMO, dealers should stock all common service items for all models that they sell. I always buy at least one each of the 50 hour service items when I buy the tractor. As a note, I would not stop using the tractor if dealer has no service items. Just get them changed ASAP when the filters come in.
I would also be looking at a OEM replacement from NAPA or other supplier.

 

[12Bravo]

Charging for shipping seems to be common in todays parts world. I went to my Ferris dealer (also sells Mahindra ) for a deck belt for my mower. He didn't have any, nor did a dealer 30 miles away. Seems rather stupid for a dealer who sells 2-3 brands of mowers not to have a common wear item in stock. It is really common for me, have to replace it every year so far due to breakage about every 50 hours. I have a Craftsman ZTR that is 5years old and only replaced belt once when I got some trash under the deck, belt jumped off and cut it in the process.

Back to the issue, IMO, dealers should stock all common service items for all models that they sell. I always buy at least one each of the 50 hour service items when I buy the tractor. As a note, I would not stop using the tractor if dealer has no service items. Just get them changed ASAP when the filters come in.
I would also be looking at a OEM replacement from NAPA or other supplier.

I made it a point to get the parts numbers from them on these filters. I also checked to make sure they were not painted over before I left so I could see the numbers on the filters. I plan to use NAPA or online in the future now that I have the correct part number.

This is all a learning experience, I call it the "Stupid Tax".

 

[Billrog]

When I bought my Kioti last yr. I bought an oil filter at the same time and went with it to Napa & asked them to get out one of their 's that matched when I held them side by side the Kioti filter was much heavier. For a $1 more I think I stick to the OEM.

 

[TnAndy]

I've never bought a hydraulic hose at a dealer.....there are 3-4 places around here, including NAPA auto parts stores that make them on the spot. Given they always have to SEE the fittings on what I bring in, I really think ordering most hoses online would be a disaster.

My FEL on the Yanmar has blown so many hoses, the last time I went to the hydraulic shop, I had a complete set of extra hoses made (less than you'd think, several of them are the same fitting/length) so I can repair quick and get back to work.....they always blow right in the middle of what you are doing.

Hydraulic trouble I've had as much as anything is cylinders leaking, the top 'curl' cylinders to be exact. One blew the rod end completely out of the tube, damaging the threads so it wasn't repairable. Under warranty, they replaced it....with one that leaked down slowly (didn't do that before replacing that one).

Finally got bad enough, (and out of warranty) I simply bought a new cylinder from the dealer, and a couple of packing kits....new cylinder about $140.....packing kits $80 ea....go figure that one ? Now the other side is leaking enough it leaves a circle of fluid on the shop floor, so I guess it's time to try one of the packing kits on the spare, bad, cylinder I have. Apparently, Yanmar uses the cheapest supplier of hydraulic cylinders/etc....only way I can explain that much failure on a 4 year old tractor. Owned a New Holland tractor for 14 years and never had a bad cylinder on it, and only a couple of hose replacements in that time.

 

[jabelding]

TnAndy Have you ever checked your pressure relief setting you shouldn't be having that much of an issue unless your relief was way high. Sometimes they can stick and not open.

 

[paulfun9]

So you feel its Ok to overcharge me by 3 to 5 percent when I buy something with cash or a check so that you can give the credit card company that 3 to 5percent when they don't pay the business owner the exact amount charged?

I actually prefer to deal with business that don't pass their credit card business loss off on their hole customer base by inflating all their prices so that the one customer who doesn't understand how it all works wont have to pay more for the same thing even with the vendor making that much less compared to the cash or check customer.

 

[12Bravo]

So you feel its Ok to overcharge me by 3 to 5 percent when I buy something with cash or a check so that you can give the credit card company that 3 to 5percent when they don't pay the business owner the exact amount charged?

I actually prefer to deal with business that don't pass their credit card business loss off on their hole customer base by inflating all their prices so that the one customer who doesn't understand how it all works wont have to pay more for the same thing even with the vendor making that much less compared to the cash or check customer.

I would agree if their prices were not already over inflated to begin with. But in this case, jacked up prices, had to pay for shipping on items that should of been in stock to begin with, and a 3% surcharge because of a card. When no where in the place is there a sign that says there is a surcharge, or I would of been a cash/check customer to begin with.

I couldn't care less about the next guy coming to buy something. I am more concerned with feeling ripped off and then seeing more charges added to the bill. When this should of been disclosed from the beginning. I asked when they would have the parts and said I was not in a hurry. So regular shipment from Kioti to dealer was fine. My fault for not asking and theirs for not saying it, either way, won't be using them unless I have warranty issues. Period!

 

[ovrszd]

I understand all your frustration. You haven't hit on the single issue that would have put me over the top!!!! You just bought a new tractor from them!!!!! As someone else mentioned, they should have chased down the filter information for you that day or next day at the latest. And they certainly should not have charged you shipping to get your filters!!!

You mentioned that you thought you had a good dealer. My friend, you do not, never did.

I'm worked up and it doesn't even cost me anything.....

 

[paulfun9]

I do understand your frustration! Honestly think the dealer should have had all the filters in stock for your machine. My dealership has not charged shipping on any normal maintenance item and if he did I would simply laugh and walk away. He did however charge me shipping on a repair manual but his price for the manual was much lower than what I could find it for anyplace else. He did say something to me before he actually ordered it that he could not get it with his normal shipment for some reason and that is why he had to add the shipping cost. Now he could have easily added the shipping cost to the price but for some reason he prefers to show it separately on the bill and that's fine with me as long as the overall cost is less than I would be paying if I went online and had it shipped to my door.

Most times with filters and such I call ahead to let him know I need them but sometimes due to my business we are passing right by on the way home so we stop in. To date he has not failed to have my filters in stock and ready to go the same day. When I call ahead and stop a few days later to pick them up everything is set aside in a box and ready to go when I get there.

 

[Buggs67]

I used all Kioti parts for my first service. For next oil change I used a NAPA filter. Easier to get and cheaper. I doubt that a korean filter is any better made than an American one. The fluid filters might not be available from anyone but Kioti, but at least that is only every 400 hrs.

And you can source Kioti parts from the net MIE is one, you can find others thru Google. You'll still pay Kioit prices (I guess) but you'll save on travel. A shame your dealer didn't value your business. Mine does.

 

[dickfoster]

This is the kind of stuff that's best sorted out BEFORE you buy a tractor from anyone. I looked as hard at the dealers as I did the machines.

 

[12Bravo]

This is the kind of stuff that's best sorted out BEFORE you buy a tractor from anyone. I looked as hard at the dealers as I did the machines.

I felt comfortable with them when I first went to the dealership. I asked about parts and was told they are available and if it is special, Kioti is right down the road.

No matter how hard you look BEFORE the purchase, **** can and will still happen. Either way the little amount of time I plan to spend at the dealership didn't make sense for me to spend an extra $5000 for a machine of a different color simple because of the dealership could POSSIBLE be better, but no guarantee till they are needed.

 

[Threepoint]

I felt comfortable with them when I first went to the dealership. I asked about parts and was told they are available and if it is special, Kioti is right down the road.

No matter how hard you look BEFORE the purchase, **** can and will still happen. Either way the little amount of time I plan to spend at the dealership didn't make sense for me to spend an extra $5000 for a machine of a different color simple because of the dealership could POSSIBLE be better, but no guarantee till they are needed.

I agree with your perspective on this. One additional thing I would do, though, is take a few minutes to make a phone call to the dealer's general manager (or owner if it's a small operation). I'd dispassionately let him know how you feel the dealership has treated you in these post-sale matters. Let him know you try to support local businesses, so you wanted to be sure he understands how these relatively minor things can leave a good customer like you so disappointed that you're questioning how much they really value you as a new tractor owner.

 

[12Bravo]

I agree with your perspective on this. One additional thing I would do, though, is take a few minutes to make a phone call to the dealer's general manager (or owner if it's a small operation). I'd dispassionately let him know how you feel the dealership has treated you in these post-sale matters. Let him know you try to support local businesses, so you wanted to be sure he understands how these relatively minor things can leave a good customer like you so disappointed that you're questioning how much they really value you as a new tractor owner.

I dealt with the owner. It is a small family owned business been selling Kioti for over a decade.

There isn't anyone I can speak with that is part of the business that wasn't involved in the miss management of my exchange with them. Unfortunately, or I would.

Lesson learned and warranty work will be all I give them unless I absolutely have to for some reason.

 

[TJP89]

Dealer should have filters in stock. My dealer is a small deal, just him, a mechanic, and a front desk person. I can drop by there anytime, and they have all the regular maintenance parts in stock. The only part I've had to get (oil drain plug) was available in a few days. The front desk guy is usually clueless (I had to tell him the hydro and tranny filters are actually separate on the HST model), but the owner is great, and knows his stuff. With the Case and Woods dealers I've dealt with, minor parts are always in stock, major ones just a few days out at most.

 

[DK35vince]

My closest Kioti dealer is 45 minutes away.
I don't have a clue what they carry in stock, I never go there.
Haven't been to a dealer in years. If I need a part I call on the phone or order online.