Ford Failure....

/ Ford Failure.... #21  
In your case the independent mechanic that installed your alternator cam probably get it warrantied from where he bought it, as well as file a labor claim so it can be no charge to you to replace it.
 
/ Ford Failure....
  • Thread Starter
#22  
So, The manager/owner called me and was very polite. He got the required info from the ind.mechanic. He was still on the fence by saying it "may" be replaced. I said no it will be replaced... He called back later in the day to say it could be picked up anytime. I called my local shop here and they sent a courier to pick it up. Dealer also said they had many in stock...??? May be an issue with them?

The mechanic from Cape Breton called as well just to say everything should be fine and apologized for the paper work. He said if in the end, like dusty3030 says, if the dealer on this end didn't come through he would ship a new one down to us and we could send the old one back. The Cape Breton mechanic probably spent about 2-3 hours on this and will not see a serious return on his time. But he will be getting a letter of thanks from me with a giftcard$$$ for the local coffee shop inclosed!!!

My wife uses this vehicle to commute with and drive our children around. It has to be safe
and in good working order.
 
/ Ford Failure.... #23  
Yeah, I bet Ford wishes they had never decided to build their own diesel engine as a replacement for the 7.3 International motor. The bad rep and loss of customer base had to hurt. ...
David from jax

I wish they had never stopped with the 7.3

it's one of my fav's

soundguy
 
/ Ford Failure.... #24  
In your case the independent mechanic that installed your alternator cam probably get it warrantied from where he bought it, as well as file a labor claim so it can be no charge to you to replace it.

i wouldn't assume that.

I needed a water pump replaced last year.. decided to go oem.. it lasted 3 m.. got the new part no problem.. couldn't get the labor claim... :(

soundguy
 
/ Ford Failure.... #26  
I have never owned a perfect or trouble-free auto or truck. This includes most major brands sold here. The Toyota I am drivng now has exceeded all my expections , except with the MPG not being what I wanted? I personally don't need alot of power or 4WD, so I do like Overdrives. As to Buying another Toyota, that really depends on what is available at the time? It might be something more Sporty, as I am getting older..How many Have a CADDY in their driveway now?
 
/ Ford Failure.... #27  
I have never owned a perfect or trouble-free auto or truck. This includes most major brands sold here. The Toyota I am drivng now has exceeded all my expections , except with the MPG not being what I wanted? I personally don't need alot of power or 4WD, so I do like Overdrives. As to Buying another Toyota, that really depends on what is available at the time? It might be something more Sporty, as I am getting older..How many Have a CADDY in their driveway now?

For some reason, this never struck me as the "Caddy crowd". More of a p/u kind of bunch. Maybe Silverado or XLT Lariat, but not Caddy, lol.
David from jax
 
/ Ford Failure.... #28  
So, The manager/owner called me and was very polite. He got the required info from the ind.mechanic. He was still on the fence by saying it "may" be replaced. I said no it will be replaced...

I've found from past experience when you tell some somebody what they are going to do and they aren't your child or they don't work for you, well, good luck charlie.

Perhaps I might of missed it, but if the the vehicle was still under warranty, why didn't you take the vehicle back to a ford dealership? I could be wrong, but isn't the "authorized" factory dealer the only one allowed to perform the work unless you have something from the manufacturer stating otherwise?

My argument was that is was a Ford product going on a Ford vehicle. It shouldn't matter if Ford did the actual repair...

What does it say IN WRITING on the warranty card that you received when you bought the vehicle?
 
/ Ford Failure....
  • Thread Starter
#29  
Sigarms,

Car is out of warranty. But the new alternator is warrantied for 12 months. The independent mechanics, both local and the one I used in Cape Breton felt it should be replaced under warranty regardless if it was installed by Ford. It's a Ford product going on a Ford vehicle.The dealership(Cape Breton) that it was purchased from OK'ed the return and felt it was easier to have a new unit issued from my local dealer. My local dealer dropped the ball.

I have spent over the last 6 years probably $75+K for two new vehicles plus repairs on my F150 and an older 2000 Focus. This is a small town dealership.

This should have been seamless but it wasn't. Had I not used a little pressure this would have gone no where and I would have been out the cost of $500+ dollars for the previous repair plus a new repair for $500 plus. So in 10 months... $1000 for two alternators just doesn't seem right.

If the product was bought from NAPA or another 3rd party I would do the same or at least my mechanic would. As an example when they replace the unit tomorrow they will be installing a new battery to replace the 3 year old one. They also will be getting warranty for the 3 year old battery - some % discount on the new one. They offered this to me - that's why I like using them. They are more forward thinking than the dealership. They go out of their way to satisfy the customer.

Lloyd
 
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/ Ford Failure.... #30  
unless a battery is brand new.. i like replacing the battery if the alt has taken a dump. sometimes the alt takes the bat out too.. or vis a vis..

soundguy
 
/ Ford Failure.... #32  
My 1991 Ford Explorer, Eddie Bauer edition has to be hands down the worst thing I every bought that had a motor. Bought it brand new, wife told me we had to keep it 20 years, big mistake. This was our first car with air, leather, sunroof, etc.
After the warranty was up the air conditioning went, had to replace the whole unit because of the Freon upgrade. Then the head gasket went, had to have the heads remachined flat. Rad had to be replaced, then the 4 wheel hubs 3 times, last time went to Warren hubs. It was green in color and over the years parts of it turned white, bad paint. Then another rad, then the whole engine was replaced and within a few months the transmission had to be rebuilt. Then the 3rd rad. Then the air conditioning went again but did not bother to fix it. Then the 4 X 4 switch would only work if you had been driving for awhile, seems like the car had to warm up first. There were some other issues as well. Last fall it went to the crusher, not sad to see it go there at all.
On the bright side ;) :confused2: I bought a Ford Ranger Supercab 4 X 4, two reasons I got it, really was the type of vehicle we needed, got a smoking deal on the price as it was model year end and we ended getting $1,000. from Ford Credit for junking our Explorer and another $300. from the government as well for junking it. Never thought I would get $1,300. :thumbsup: :eek: for that badly rusted :mad: out piece of junk. Of course the wife asked why I got another Ford, said whoever built the Explorer was probably retired :p by now.
 
/ Ford Failure.... #33  
My 1991 Ford Explorer, Eddie Bauer edition has to be hands down the worst thing I every bought that had a motor. Bought it brand new, wife told me we had to keep it 20 years, big mistake. This was our first car with air, leather, sunroof, etc.
After the warranty was up the air conditioning went, had to replace the whole unit because of the Freon upgrade. Then the head gasket went, had to have the heads remachined flat. Rad had to be replaced, then the 4 wheel hubs 3 times, last time went to Warren hubs. It was green in color and over the years parts of it turned white, bad paint. Then another rad, then the whole engine was replaced and within a few months the transmission had to be rebuilt. Then the 3rd rad. Then the air conditioning went again but did not bother to fix it. Then the 4 X 4 switch would only work if you had been driving for awhile, seems like the car had to warm up first. There were some other issues as well. Last fall it went to the crusher, not sad to see itgothere at all.
On the bright side ;) :confused2: I bought a Ford Ranger Supercab 4 X 4, two reasons I got it, really was the type of vehicle we needed, got a smoking deal on the price as it was model year end and we ended getting $1,000. from Ford Credit for junking our Explorer and another $300. from the government as well for junking it. Never thought I would get $1,300. :thumbsup: :eek: for that badly rusted :mad: out piece of junk. Of course the wife asked why I got another Ford, said whoever built the Explorer was probably retired :p by now.


Sorry for you bad experiance,:cool:

Might had been another one of them bad year makes, I didn't keep our expedition around long enough to find out just what all would break down;)
we have had 4 explorers in our family from a '95. 96, 2000, and 04 all of which have been great vehicles, my wife owns the 2000 and has 180-k on it although it does have the 5.0 engine which is a great engine:thumbsup:
 
/ Ford Failure.... #34  
Then the head gasket went, had to have the heads remachined flat. .

any problems with it puking spark plugs out the head?

soundguy
 
/ Ford Failure.... #35  
Mousefield - we had a 91 Exploder for over 10 years. Pinion seal went out after a delivery truck whacked the rear quarter panel, and two teenagers learning to drive toofed the transfer case. Lord only knows how much additional punishment that vehicle endured at the hands of teenagers. Sold it for more than it was worth after a decade of abuse.

Other than the transfer case, it was the second best vehicle we have owned behind an 80' 150 PU with a straight 6.
 
/ Ford Failure.... #37  
Thinking about it, ultimately the part should be warrantied from the manufacturer for at least one year as long as it is installed by a competent person who handles that product line, however, I think you will be hard pressed to find ANY manufacturer who will pay labor to replace their parts within the parts warrantied life span.

Ultimately, if any labor is going to be covered, that is up to the person/business who installed the part.
 
/ Ford Failure.... #38  
Ultimately, if any labor is going to be covered, that is up to the person/business who installed the part.

i've found that very hit or miss. while I've had good luck getting oem and new aftermarket parts warrantied.. have had dismal time getting independent mech's doing the labor for free... kinda don't blame them.. of course.. they should be able to get their money from the part seller, and the seller from the jobber, if they are selling bad parts ;)

soundguy
 
/ Ford Failure.... #39  
How many have ever purchased a vehicle with what is claimed to have had a Bumper to Bumper warranty....and was the very thing that help decide the purchase....
Back in '99 My MIL purchased a Dodge Mini-van with this kind of Warranty, was said to be anything Fails from bumper to bumper it is covered, about 8 months into owning it she decided to drop in at one of these drive through car washes, she chose the button to get the supreme wash, which included the undercarriage wash that she was not aware of, she said after running it through she heard the engine making a loud noise, after getting it home for me to look at I found the exhaust manifold had been cracked, She then contact the dealership and made an appointment to bring it in, she thought it was to be repaired free of charge, she told them what had happen about washing the car, The rep from the dealership found that this particular part was not covered under the bumper to bumper Warranty, and suggest that it was of her negligence that she run it through the wash resulting in cold water hitting the hot part and cracked it, she had a few choice words for him and explain about driving cars in the rain etc,etc, and told them how she felt about there so called bumper to bumper Warranty, The best the dealership could do was to wave the Labor cost, she still wound up paying 235.00 for the manifold, which her and I thought was extremely high, she told them that her SIL could have picked up a used one for 35.00 and installed it for free as well. and that their Bumper to bumper warranty wasn't worth the paper its' written on, ... yeah she a real twister :D
was 2 lessons learned there, #1 - Bumper to Bumper does not necessary mean everything between the bumpers is under warranty and #2- not to run your Hot engine through an undercarriage car-wash,;)
 
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/ Ford Failure.... #40  
i've seen alot of those bumper to bumper 'drive traine' warranties. sometimes a fuel / emission warranty too.

very rarely do you get true 'anything' coverage, even with the extra plans you can purchase..

soundguy
 

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