eepete
Platinum Member
WF_Inc, I've sent you a PM with that information and my contact information.
Pete
Pete
Geo-Thermal heat pumps
- Thread starter Scotty370
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Flatheadyoungin
Veteran Member
that's the way it should be........i'm looking at a geo unit in the next 2-3 years, consumers take this stuff in to consideration....
even if they fix it, they can't fix the worry, sleepless nights, $$ already spent, etc........
making the decision to go with geo is a big one, it shouldn't bite you in the rear after you spend more money for something better, makes the whole industry feel like a get rich quick scheme, network marketing, to good to be true type of thing.....even though i can name about 4 houses that have geo and they love it.....
even if they fix it, they can't fix the worry, sleepless nights, $$ already spent, etc........
making the decision to go with geo is a big one, it shouldn't bite you in the rear after you spend more money for something better, makes the whole industry feel like a get rich quick scheme, network marketing, to good to be true type of thing.....even though i can name about 4 houses that have geo and they love it.....
doxford jim
Veteran Member
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Yep, it sure seems that way doesn't it. It just goes to show that you never know who is reading the threads and posts.
I have to tip my hat to WaterFurnace in this respect - they have turned a potential real problem into a customer service coup. This will make quite a few brownie points and customers will know that WF is watching and listening !!!
Jim
timswi
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Wow!!! I've been thinking about geothermal because my place is all electric. There is so much information, analysis and statistics here I think my head just exploded.
eepete,
Thank you for the information. According to our records your units were purchased with a ten year parts and labor allowance warranty. Our records indicate that we provided the replacement part at no charge and a labor allowance to the contractor to change out the part. Unfortunately, the warranty does not have an allowance for refrigerant.
The coil leak could have been caused by a number of things, and we are unable to determine what that might have been. However, we are continuously monitoring the quality and assembly of our coils in order to keep up with the current technology.
We would suggest you contact your WaterFurnace dealer to discuss this matter. If our assistance is needed, please ask your contractor to contact our technical support staff. We will be more than happy to work with you and your contractor to resolve whatever the issue may be.
WaterFurnace International, Inc.
Thank you for the information. According to our records your units were purchased with a ten year parts and labor allowance warranty. Our records indicate that we provided the replacement part at no charge and a labor allowance to the contractor to change out the part. Unfortunately, the warranty does not have an allowance for refrigerant.
The coil leak could have been caused by a number of things, and we are unable to determine what that might have been. However, we are continuously monitoring the quality and assembly of our coils in order to keep up with the current technology.
We would suggest you contact your WaterFurnace dealer to discuss this matter. If our assistance is needed, please ask your contractor to contact our technical support staff. We will be more than happy to work with you and your contractor to resolve whatever the issue may be.
WaterFurnace International, Inc.
Flatheadyoungin
Veteran Member
uh, the contractor is not able to figure it out, obviously.......how about YOU (WF) contact the contractor and push them along......
but, then again, i don't know all of the details.....
bottom line, you have a customer spending good money to have something fixed right the first time.....let alone he took the plunge, and that's what it is, to invest in geo technology......
i'm not impressed so far....just a few weeks ago, i was a big WF fan.....i'm losing ground here.....most started before this thread but this might be the icing on the cake....
that's the thing about dealership and territory.....if you have a great dealer and live in their territory......you've got it.....if you don't, man, you're screwed......the home office doesn't like to mingle in their dealer's business....
those hydron modules are looking better and better......
but, then again, i don't know all of the details.....
bottom line, you have a customer spending good money to have something fixed right the first time.....let alone he took the plunge, and that's what it is, to invest in geo technology......
i'm not impressed so far....just a few weeks ago, i was a big WF fan.....i'm losing ground here.....most started before this thread but this might be the icing on the cake....
that's the thing about dealership and territory.....if you have a great dealer and live in their territory......you've got it.....if you don't, man, you're screwed......the home office doesn't like to mingle in their dealer's business....
those hydron modules are looking better and better......
buckeyefarmer
Epic Contributor
water furnace makes great units, as good as you can get. Unfortunately freon leaks happen, and can happen on any unit. Looks like they replaced the part and labor for the part, just didn't cover the freon recharge.
eepete
Platinum Member
@WaterFurnace: Thanks for checking on the history. It's a good sign that you are willing to check out problems customers have. As indicated by my previous posts, I am pleased with the performance of the system and a big fan of geothermal systems.
As with many appliance and home infrastructure products, only in the fullness of time is the picture complete. If the two units that have given me trouble don't act up for the next 5 to 10 years, I will be a happy camper.
@buckeyfarmer: The coil was indeed provided free of charge by WF. The labor cost was $500, the WF allowance was $200. There was also $88 worth of freon and as WF stated there is no allowance for that in the WF warranty.
The other unit which was low enough on freon that it wouldn't run cost $306 to fill. One good thing about the WF design is it was smart enough to know it was low and not run. Older, simpler heat pumps I've had would have kept going and done damage to the unit.
There is a continuing problem in all aspects of our technologically complex world that there can be cost associated with diagnosing a problem. With the shift from servicing equipment at a part level to a subsystem level, and the increased cost of labor the days of trying a $5 part and $15 in labor are gone. It is $250 to have someone come down the driveway, and the replaceable subsystems are in the $50 and up range. The R410A refrigerant is a good deal from an environmental point of view, but it is pricey. Once again, only the fullness of time will tell if I just had a bad bounce and had some maintenance cost earlier in the cycle than normal. Total cost of ownership over a 10 year period will tell the story.
The one suggestions I'd make the WF regarding their warranty might be a policy where if you add freon to a unit, and within (say) 6 months you have to replace a part that was causing the leak, that the cost of adding the freon be refunded since that service call was a symptom of a problem that was diagnosed later. Any unit that leaks down in 6 months has a problem. The freon fill was a diagnostic step in determining that problem. Any assistance given to alleviate the shared cost of diagnosing the problem born by the customer would no doubt be appreciated.
Pete
As with many appliance and home infrastructure products, only in the fullness of time is the picture complete. If the two units that have given me trouble don't act up for the next 5 to 10 years, I will be a happy camper.
@buckeyfarmer: The coil was indeed provided free of charge by WF. The labor cost was $500, the WF allowance was $200. There was also $88 worth of freon and as WF stated there is no allowance for that in the WF warranty.
The other unit which was low enough on freon that it wouldn't run cost $306 to fill. One good thing about the WF design is it was smart enough to know it was low and not run. Older, simpler heat pumps I've had would have kept going and done damage to the unit.
There is a continuing problem in all aspects of our technologically complex world that there can be cost associated with diagnosing a problem. With the shift from servicing equipment at a part level to a subsystem level, and the increased cost of labor the days of trying a $5 part and $15 in labor are gone. It is $250 to have someone come down the driveway, and the replaceable subsystems are in the $50 and up range. The R410A refrigerant is a good deal from an environmental point of view, but it is pricey. Once again, only the fullness of time will tell if I just had a bad bounce and had some maintenance cost earlier in the cycle than normal. Total cost of ownership over a 10 year period will tell the story.
The one suggestions I'd make the WF regarding their warranty might be a policy where if you add freon to a unit, and within (say) 6 months you have to replace a part that was causing the leak, that the cost of adding the freon be refunded since that service call was a symptom of a problem that was diagnosed later. Any unit that leaks down in 6 months has a problem. The freon fill was a diagnostic step in determining that problem. Any assistance given to alleviate the shared cost of diagnosing the problem born by the customer would no doubt be appreciated.
Pete
eepete,
Thank you. We appreciate you giving us the opportunity to work with you in this matter. Please let us know if we can be of assistance in the future. As for the refrigerant allowance, with the launch of our Envision Series equipment, all units shipped after August 1, 2006 include an allowance for refrigerant in their warranty.
WaterFurnace International, Inc.
Thank you. We appreciate you giving us the opportunity to work with you in this matter. Please let us know if we can be of assistance in the future. As for the refrigerant allowance, with the launch of our Envision Series equipment, all units shipped after August 1, 2006 include an allowance for refrigerant in their warranty.
WaterFurnace International, Inc.
Diamondpilot
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That is the way it is around here also. People like to brag but when you get the real numbers out of them it will take you 20 years to pay it back or better. New construction maybe but to replace a existing furnace it does not make sense to me.
Chris