how dealers get mad customers

daTeacha · Jan 22, 2006

I'm just sitting here wondering why, if JPM's family owns NAPA stores, he didn't just have them made up in one of the stores in the first place. Or did I read something wrong or miss a detail or two in among all the stories of disbelief?

CT_Tree_Guy · Jan 22, 2006

Hiya Teach -

Yeah, I don't quite get it either, but now that I think about it, from time to time I've had one place do something for me, thinking "Well, I'm here, and how much more can it possibly cost than place B", only to experience something very similar. We're all living and learning ... speaking of which, it sounds like that dealer has learned how not to be shy when handing out prices! /forums/images/graemlins/tongue.gif

John

3RRL · Jan 22, 2006

DaTeacha,
Hmmm, interesting observation...

Hey jpm, what kind of fittings were on those hoses he made? Are they 1/2"NPT males? Or are they hydraulic quick disconnects? Were the fittings included in the $10.98 per foot or not?

Either way, at $10.98/ft that's $132 for the hoses (still way too much IMO) and should have included the NPT males. But if they were QD's, I know they are about $35 to $45 each, making your $300. If not, since you have an account with him maybe there was something else included in that $300 that you forgot about? OR, he ripped you off...

CT_Tree_Guy · Jan 22, 2006

what kind of fittings were on those hoses he made? 

Rob, I believe they were Weatherhead 1/2" JIC fittings, in 14-carat gold, with platinum, diamond-encrusted swivels. /forums/images/graemlins/laugh.gif

3RRL · Jan 22, 2006

John...
LOL...LOL /forums/images/graemlins/grin.gif

scott_vt · Jan 23, 2006

Mornin Teach,
Not all NAPA stores make up hoses. There is one down the bottom of the hill from me and they send that type of work out. I dont know the specifics in jpm"s case but maybe his store doesnt offer that service /forums/images/graemlins/confused.gif That would be a guess on my part.

scotty

daTeacha · Jan 23, 2006

They don't? Living in farm country, I guess I never thought about that. Ours has a machine shop in the back, too, just in case you want to mill a few thousandths off your heads or something. Of course, we also have an Amish machine shop, which I thought kind of odd 'til a friend needed a part made for his sawmill. -- Ever see an Amish sawmill run by a 200 hp Cummins diesel? The blade hardly ever bogs down! /forums/images/graemlins/laugh.gif

jpm · Jan 23, 2006

Hi i didn't have the bros make because it was 2:00 pm friday,and the stores are on long island i'm in vt ,a 4.5 hour ride each way.The 4n1 bucket i had bought not that long ago,So i try to support my dealer ,if he can't warranty the hoses how much could they be ? This morning i called
him up and he said " if you were still in the business you could make them up" oh i will now . I brought up the list price question and why so high? "My suppler must have raised it up" righttt
Bottom line a steal at $190.00 Remember to support your dealer
/forums/images/graemlins/wink.gif

JerryG · Jan 23, 2006

Are you saying that he still charged you $190 for the hoses?

3RRL · Jan 23, 2006

( Are you saying that he still charged you $190 for the hoses)

If he did, he was probably too embarrassed to lower it to the REAL going rate so as not to make him look bad in comparison to the first price. That's still more than double what you should have paid.
I's probably more hastle to keep going back and forth with him now, but in the future, I'd sure want to know what he's going to charge you BEFORE he does anything for you. Your call though...