PineRidge
Super Member
I really figured these folks would make the hose right for you and I'm glad they did. The customer service really speaks highly for them.
Hydraulic Hose Fitting.com
- Thread starter Iowachild
- Start date
- Views: 9461
OP
Iowachild
Veteran Member
I could not agree more. I highly recommend dealing with the people!PineRidge said:
They seem to have started up a new web site also:http://65.61.169.35/
PS Why can't we have text display for a url anymore?
Inspector507
Super Member
PineRidge
Super Member
Inspector your link shows up as http://65.61.169.35/
MadReferee
Elite Member, Rest in Peace
- Joined
- Apr 28, 2003
- Messages
- 3,862
- Location
- New Hampshire
- Tractor
- Kubota B2710, IH TD6-62 dozer with Drott 4n1 bucket loader
Pine,
Check the FAQ. Even though there is no specific editing icon for it, you can do what you want. Here is a link to the url code. The link should say "Pointer to FAQ" and take you there.
Pointer to FAQ
Make sure your profile allows you to use all the advanced editing features.
Check the FAQ. Even though there is no specific editing icon for it, you can do what you want. Here is a link to the url code. The link should say "Pointer to FAQ" and take you there.
Pointer to FAQ
Make sure your profile allows you to use all the advanced editing features.
Inspector507
Super Member
PineRidge said:
What I see is a text display, which is what he asked about
PineRidge
Super Member
Inspector for what it's worth when I first clicked on your link there was no text display, however now when I try there is.
OP
Iowachild
Veteran Member
This story take another twist. I posted on 7/25/06 that Discount Hydraulic Hose had contacted me saying they were sending another hose. As in had already sent it. They only asked I send in the old hose. I have been gone since 7/27 and I returned home to find out the hose was never sent and it sounds has if they don't want to replace it. My daughter had answered the call and she said they mentioned something about the bend radius being too tight. I replaced exactly what was on the machine. Well with one exception. I ordered R2 hoses, the statement from DHH says R2 hose, but when I removed the hose from the machine, it noticed it was labeled R1. I sent an e-mail asking for the return address and explaining the R2 / R1 thing and they only replied about the address. No mention about my ordering and paying for R2 and getting R1. These are the 1/2" hoses from the tractor manifold to the loader valve and it looks as though the other hose that was ordered as R2 is also R1, although it's hard to read w/o removing. No reply on that either.
Bottom line: I cannot recommend anyone dealing with this outfit. The seem to speak with forked tongue.
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Bottom line: I cannot recommend anyone dealing with this outfit. The seem to speak with forked tongue.
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Discount Hose Guy
New member
- Joined
- Aug 4, 2006
- Messages
- 1
Hello friends,
Ken here, from Discount Hydraulic Hose. I am aware of the problem one of our customers had with a hose assembly we made for him. I wrote up a request for a replacement to be made and shipped to him the same day we learned of the problem.
Unfortunately, that didn't happen. There was no malicious intent on the part of anyone. Someone just screwed up. In fact, I learned only today that this customer never received his replacement hose. I have taken steps to correct that.
As someone else already mentioned, we recently launched a new website, complete with online ordering and payment processing. We also moved to a new hosting service for both our website and our email. In the process of doing so, we had some temporary problems with our email. Consequently, it seems there was a lot miscommunication resoving this issue. These problems, while temporary, are frustrating and regretful.
The transition to our new server is now complete, and our new email accounts are all functioning as they should. I have every reason to believe the problems we had during this transfer will not be problems going forward.
I encourage anyone who is having trouble reaching us to call our toll-free number, 800-535-1302. Our office is open Monday through Friday, from 8:00 am to 4:30 pm EST. I am frequently here much later than that, and I always answer the phone if I'm here, no matter what time of day or night.
Sincerely,
Ken Hutchinson
Internet Sales Manager
www.DiscountHydraulicHose.com
800-535-1302
Ken here, from Discount Hydraulic Hose. I am aware of the problem one of our customers had with a hose assembly we made for him. I wrote up a request for a replacement to be made and shipped to him the same day we learned of the problem.
Unfortunately, that didn't happen. There was no malicious intent on the part of anyone. Someone just screwed up. In fact, I learned only today that this customer never received his replacement hose. I have taken steps to correct that.
As someone else already mentioned, we recently launched a new website, complete with online ordering and payment processing. We also moved to a new hosting service for both our website and our email. In the process of doing so, we had some temporary problems with our email. Consequently, it seems there was a lot miscommunication resoving this issue. These problems, while temporary, are frustrating and regretful.
The transition to our new server is now complete, and our new email accounts are all functioning as they should. I have every reason to believe the problems we had during this transfer will not be problems going forward.
I encourage anyone who is having trouble reaching us to call our toll-free number, 800-535-1302. Our office is open Monday through Friday, from 8:00 am to 4:30 pm EST. I am frequently here much later than that, and I always answer the phone if I'm here, no matter what time of day or night.
Sincerely,
Ken Hutchinson
Internet Sales Manager
www.DiscountHydraulicHose.com
800-535-1302
OP
Iowachild
Veteran Member
Today UPS delivered two replacements hoses (for the two hoses ordered R2 but were made w/R1 hose mentioned earlier in this thread) at no charge to me.
99% of the problem was miscommunication (for which I am at the very least partly to blame).
Ken Hutchinson went above and beyond making sure everything was made right and I can tell you quite honestly I would deal with them again.
MIKE
PS: Crow is a dish best eaten warm.
99% of the problem was miscommunication (for which I am at the very least partly to blame).
Ken Hutchinson went above and beyond making sure everything was made right and I can tell you quite honestly I would deal with them again.
MIKE
PS: Crow is a dish best eaten warm.
