I Went To Purchase A New Mini-Excavator And This Happened.....

[Muhammad]

OP is going to be DEVASTATED when he see's the number of scratch's he gets when he digs with the bucket on the first scoop

I don't think that's the point. He's making a discretionary (borderline luxury) purchase and he wants a machine that hasn't been used if he's paying for a new one.

With 7.1 hours maybe it was used in some demonstration capacity, on site or for a customer to try before they buy.

Maybe @Johnkn would have jumped on the deal had it been sold as a demo unit with a steeper discount. Or maybe he wouldn't have cared so much if the dealer had cleaned it up nicely before delivery.

There have been countless posts like this over the decades. Dealers should know by now to deliver new equipment in new condition.

 

[dlundblad]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now your complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

Assuming the salesman was truthful with the zero hours, the machine should have been marked as “sold” and not used by a dealership goon to do their weekend project. Keep in mind, OP saw it in person and would have seen it dirty of the demo excuse was the case. 7 hours is the lowest hour demo unit I’ve ever seen.

Shady dealer. I would have disappointedly walked too.

 

[lilranch2001]

My 2 cents….
Someone mentioned why the OP generated so much hostility, well me personally, I was put off about the OP when he started bragging about all his hot cars.
As far as why the dealer seemingly didn’t offer to make the whole deal work, based on all of the OPs posts, I can imagine that he royally chewed the dealer out, and I would assume (if that dealer was anything like myself), I would shut up, but in my mind I would be shouting “f’off” and be happy I do not have to deal with him any longer!

The guy does come off a little bit “ picky and entitled”

 

[jim_wilson]

Going along with what a number of people have already said here: the amount of dirt shown in the pictures looks "normal" to me - for a machine that could have possibly even sat around for just one day in a dusty dealer's lot. Until you start using equipment a lot I think a lot of people are just not acclimated to how quickly things can get dirty seemingly out of nowhere - when there's exposed dirt involved.

The picture of the tracks was the only thing that looked a little bit odd to me - they did look dirtier than I would have expected from a "new" machine.

 

[colonel54]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now your complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

He should have got what he wanted, a new machine not a used one If you were expecting a new machine and got a used one would you be happy Plus the dealer lied about the hours

 

[lilranch2001]

He should have got what he wanted, a new machine not a used one If you were expecting a new machine and got a used one would you be happy Plus the dealer lied about the hours

My “ new” Bobcat had 9 hours on it the day I hopped on it at the Bobcat dealer and drove it to the Firestone dealer that filled the rears with beet juice.

We really do not know how many hours was on his excavator as the salesman may have made a generic statement of “zero hours” not knowing the chitstorm he was initiating with the OP.

Does ANYONE really think there is zero hours or miles on a brand new vehicle?

I have bought maybe 25 new vehicles/tractors/zero turns in my life and I think everyone of them had at least a 3-4 miles/hours on them, but never zero!

 

[MoArk Willy]

If you pay for something "new"...it should be new.
7 hours on a new car at the dealer is nothing...test drives aren't usually done in their parking lot.
But 7 hours on an excavator.......that won't get the tracks full of mud unless it's a demo.
For that matter some accommodating dealer could have let a customer use it while his was in the shop.
7 hours is a days work...not a drive around the lot, not a demo. The word loaner comes to mind.
It certainly isn't in the condition it should have been in if it truly was new.
They definitely should have cleaned it up to show it as it was promised.
Will that 7 hours affect the machine......absolutely not.
But it affected your experience, made you question the dealers commitment to you and will always have you wondering what else over the years may not have been what they said it was.
Some guys, contractors especially probably wouldn't care one bit since in day two those hours will double.....not a big deal to them.
But it would be a big deal to me.
In 2016 I bought a 2015 B2321.
It was a new machine but sat outside at a dealer for a year.
When I got it delivered it shined like a diamond ring.
My dealer promised a new machine.
He said that when they got it from another dealer it looked like it sat outside for a year as it did.
He had his shop go over it, clean it up, use rubbing compound on the paint and wax it.
He delivered what he promised.
(And I did get a better price as it was the last years model)

 

[blitzen]

Are you suggesting a dealership/salesman does a Dealer Exchange w/o ultimately knowing the hours and condition of what they are receiving, and that they never put eyes on that KX and thought shipping it like that to their customer would be OK and unnoticed? If you were the salesman would you have done that? It appears you would have.

When confronted, the saleman instantly said it looked like a Demo machine. The speed of his reply made me immediately think he was expecting the conversation and knew that was the case. There was no "we appreciate you as a long-time customer, what can we do to make this right?",nothing, just crickets...

They probably have ~200 pieces of new equipment on their lot, I've walked their lot dozens of times, every machine is clean and nothing like the condition of what I received.

You say it could have been delivered with 2-3 hours and idled ~5 hours, under exactly what conditions would a new, open cab machine need to sit and idle for 5 hours during the Spring/Summer? KX018s are relatively hard to find, many/most dealers don't even have one in stock and they don't sit on the lot long before being sold. My dealer had to DX this one from a dealer in another state ~3 hours away.

My return had zero to do with the 7 hours alone (though the salesman 2 feet away and in front of the display turned and told me there were no hours, and yes, in retrospect I should have told him to get out of the seat and let me see for myself, that I don't trust them after all these years, so that's on me ). My return had nothing to do with the dirt alone. I don't care about a few hours or a little dirt or a few scratches.

My return had everything to do with the sum of the delivery experience in its entirety and that they knew exactly what they were shipping, were not transparent about their product, and didn't care. I have never seen a new machine in that condition on their lot in 36 years, ever. I waited for the machine, and it's my money. I told them to come pick it up. No blowup, no cussing, but I wasn't going to accept it.. Just now retired at age 70 I don't know how many more pieces of new equipment I have left in me, but I knew it wasn't going to end with the machine pictured above.

Obviously you're OK with all of that and that's fine, so you just do you.....

I've moved on and have 100% confidence the next one I'm ordering will be just fine and that I'll be satisfied..

Good luck...

Good for you. You sound like a man of principle. It's your money and you're the one who needs to be satisfied with the purchase. I had a similar situation where I ordered a new skid steer when the dealer trade came in it looked used, had paint knocked off. I turned it down and the sales guy was pissed. I told him that if I was paying for a new skid steer then all the paint should be on it and if any paint was knocked off it I wanted to be the one to do it.

 

[dkmc]

I think if the dealer at least made the effort to wash and wipe off the grease it would have went a long way. New machines should look new, the dealer should have that bit of pride and put in that small effort. Delivering the machine as clean as practical, might have made the 7hrs not so hard to take. Hopefully the 'new' new machine showed up much cleaner.

 

[ACfixer]

For me it's quite simply this, the dishonesty. He said zero hours on the meter and it was seven, it was a lie. I don't deal with liars.

 

[TugHillDog]

My machine actually was delivered with clean tracks but this is what it looked like immediately when I drove it off the trailer in the gravels. It don’t think anyone disagrees that the dealer should have had the machine power washed pre delivery but I see zero evidence that machine is “used”. View attachment 3774353

That's pretty!!

 

[Dizno]

My opinion is - 7 hrs is new. I don’t understand why anybody would be upset. Clean it yourself and get going. It’s going into dirt so who cares.

This sounds like a whiney entitled rich person’s complaint. On our farm we had an oil dripping 10,000 late 1970s Case backhoe.

Please people. It’s a dirt engaging piece of machinery - not a kitchen utensil.

 

[Sawguy50]

In May I ordered a new Mini Excavator from the shop I've patronized for 36 years. While they didn't have one in stock the salesman said he would locate one... 2 days later he called and said he had one incoming from another dealer, but it was lacking the quick coupler and bucket and that he'd have to order them.

Several weeks later and after the mini was delivered to my dealer, still no bucket and QC. I knew one of their other dealers had a similar machine and I asked if he could rob those so I could take delivery. He agreed.

I went to the shop on a rainy day and asked if they would get the key so we could check the hours on the machine, I watched the dealer put the key in, turn it, look at the display and he turned to me and said there were no hours on the machine.. (??)

The bucket and QC finally arrived, several days later (2 days ago) they delivered the machine.. I was absolutely shocked. The first thing I did was put the key in, toggle to "hours' and check the meter, 7.1 hours (not the zero i was told when I was at the shop). The machine was beyond dirty. Here are just a few pics I took and sent to the sales guy, zoom in and take a hard look at the filth on the zerk fitting (most were like that), the tracks, the engine compartment was filthy and looked like it was 20 years old, and when I put the front door down under and seat I couldn't believe it. I called the sales guy and told him to have the driver turn around and come get this POS and bring my check back. He suggested he had no idea the Ex was in that shape and stated that it looked like a demo unit.. 30 minutes later and machine is gone after waiting months. Now 2 days later, absolutely no follow-up contact from the sales guy or dealer.

I now believe there was no original bucket or QC cause they showed wear from use, and there's no way they did a DX on that machine w/o knowing its hours or condition. And no one from the dealer even put eyes on that machine, they just shipped it to me like that? I call it a shady, BS deal.

Of course what I want is hard to find, none locally, with months wasted, my hunt continues.. Also, there was a finance promotion that I was going to leverage to finance half the machine at 0%, that is now gone...

I'm just a homeowner with a couple of acres. I purchased this because I can, and I take pride in everything I own. I told my wife that even if they took $10k off that machine (which they NEVER would) I didn't want it. They completely ruined my new buying experience and that if I kept it, every time I looked at it I would remember the disappointment from delivery day.

Zoom way in and enjoy the pics of this 'new' machine...

.

Might not be the same one you looked at in the beginning. The one you looked at first got sold out from under you for more $. They got you another one and forgot about the hours.

 

[Alan46]

Might not be the same one you looked at in the beginning. The one you looked at first got sold out from under you for more $. They got you another one and forgot about the hours.

We think you hit the nail on the head with that statement

 

[Yanmar CC]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now you’re complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

So let me get this right. You read what he wrote and still posted this.

It sounds like you have a comprehension problem. He did not have what he wanted.

 

[dkmc]

Might not be the same one you looked at in the beginning. The one you looked at first got sold out from under you for more $. They got you another one and forgot about the hours.

Instead of getting the one he looked at with the collected quick coupler and bucket, he got another one that had the quick coupler and bucket.....and 7 hrs on the clock.

 

[TxSteveS]

I really think you should have called the dealer back, negotiated a few thousand off the price and gone to work with it. 7 hours is pretty minimal. It's like buying a "new" car with 75 miles on the odometer.

I understand your frustration, but now you're still frustrated AND you don't have an excavator.

 

[MAK122061]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now your complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

You don't get it, The dealer lied to him about the condition of the machine and the hours.

 

[ruffdog]

You don't get it, The dealer lied to him about the condition of the machine and the hours.

It sounds like it is the "entitled" dealer that believes customers should accept lies and dirty "new" machines.

 

[DarkBlack]

I wonder if the nice, friendly posters belittling the OP, calling him a deekhead , entitled, whiny, baby, etc, .. have never returned a product in their lifetime?

Any successful transaction requires a meeting of the minds of both the buyer and seller. It obviously didn’t happen here. The OP has the right to buy what he wants in the condition he expects.
The seller has the right to meet his requirements or not

There’s another thread about someone complaining about having to send back an Amazon package that didn’t arrive in the expected condition. Where’s the name calling there? Only applies to earth working machinery?
If you buy a new shovel, and it’s all dirty and used looking, just shut up and pay for it, it’s gonna get dirty anyway? Is that the logic?