Is this acceptable quality on a brand new Kubota?

[WaxMan]

Waxman, you nailed it......

Nobody cares anymore and I'm sick of it....I could go into a long rant about this on about a thousand different topics, but a few off the top of my head is that I do care about the welds on my new very expensive yard toy, I care about having scratches on my brand new wheels that busted my *** at work all these years to pay for, I care about making my house payment and not buying more then I can afford and wait for a bail out, I care about the way my truck looks going down the road and the way my lawn stripes, and how my tools are lined up above my workbench, I care about my customers, I care about the quality of my work and I refuse to put out an inferior product....I expect the same in return and I didn't get it.

I have not gotten a response to the last e-mail I sent to my dealer over 24 hrs ago.

A simple "I working on it" would do.......

maybe he doesn't care either and hopes I just go away......

If the Dealer isn't too far away drive there and check out other loaders in the yard. If there all fine hands down yours is defective. If they are all like yours I guess you'll have to live with it. I would be very surprised if that was the case.
There are other dealers on this site I wonder why they are not given you their view on your welds. To me the welds are a big deal the rims can be touched up and is secondary. There is not much that can be done about the welds other then replacement.
I wouldn't wait for the dealer he dosen't care either and I'm telling you he also won't care about swaping it out. Most people won't even know a good weld from a bad weld.
Even better show up with your loader off and say I want to exchange with this one over here. If your waiting for them to pick up the tractor that might be the sticking point.

 

[Brent C.]

I have a new GL3240 with loader and mmm to be delivered in the next couple of weeks. I have seen what is considered to be not acceptable and agree completely based upon the dollars spent on these machines. I am particular to the point as many have described. Does anyone have pictures that can be provided that reflects quality workmanship. I know there is enough people on this websight that have purchased new machines recently that could attest to the quality of workmanship. I will definately give my new machine a thorough look over to make sure you get what you pay for!

 

[shvl73]

Does anyone have pictures that can be provided that reflects quality workmanship.

I do not have pics of mine but, my KMW loader has very professional welds.

 

[Evil the Weasel]

After checking out Bandaman's pics, I ran out in the barn to see what the welds look like on my 364 loader, which was also made in Georgia. Fortunately, they look very professionally done.

 

[ike]

I am one of those freaks that bought my tractor to wash and wax. I take much abuse for it. I get jumped all the time by friends who want to borrow it (and of course get it dirty). I completely understand your feelings, and your dealer should atleast discuss this with you. I went out to look at my welds on my B7800 loader and they are not perfect. I think the arc of your loader arms does make it a bit more noticeable, but most people wont even notice it!

 

[Oldtrout]

Oldtrout, heck of a good dealer you have there! I had similar experiences when I bought my BX2230 5 years ago from a small dealer in MI...If I still lived there, I would have dealed with him, unfortunately I moved 8 hrs away from him. He was kinda of a one man show.....and I dealt directly with him. I have nothing but nice things to say about them,a nd even though they were out of my way, I always bought my service items from them for the 4 years I lived in that area. I have nothing bad to say about my current dealer yet, just giving them an oppurtunity to do the right thing.
__________________

Bandaman;I think you hit the nail on the head when you said;""He was kinda of a one man show.....and I dealt directly with him""". The dealer I deal with is the owner of the company,and pretty well runs it himself along with 2 other guys. Maybe if you talked to the owner of the dealership,you may get some satisfaction...after all its his bread and butter,and I can only assume he would prefer to have you as a repeat customer...where as sales staff come and go....Just my 2 cents.

 

[Mustangous]

Does anyone have pictures that can be provided that reflects quality workmanship. I know there is enough people on this websight that have purchased new machines recently that could attest to the quality of workmanship.

Here are some that are on the net, some you can see the weld. These pictures werent taken to show the welds so only some pics catch them...

Go here for others....Kubota BX24 Pictures

 

[BANDAMAN]

If the Dealer isn't too far away drive there and check out other loaders in the yard. If there all fine hands down yours is defective. If they are all like yours I guess you'll have to live with it. I would be very surprised if that was the case.
There are other dealers on this site I wonder why they are not given you their view on your welds. To me the welds are a big deal the rims can be touched up and is secondary. There is not much that can be done about the welds other then replacement.
I wouldn't wait for the dealer he dosen't care either and I'm telling you he also won't care about swaping it out. Most people won't even know a good weld from a bad weld.
Even better show up with your loader off and say I want to exchange with this one over here. If your waiting for them to pick up the tractor that might be the sticking point.

I would be happy to haul my machine back if I knew I could swap for a loader that was done properly....the only problem is I know they do not have any BX1860s with loaders, no BX1860s at all. I had a real problem locating one in this area....I had waited a couple months for them to become available. When I was shopping, every dealer in this area would have had to order me a new machine. My dealer had one BX1860 (no loader) that was sold to a school district, and it was the only 1860 I had seen when I ordered mine. The only other one I have seen so far is one a dealer had on the showroom when I was on a trip out to PA recently. To get a new loader, my dealer is either going to have to order one in, or check the dealer network to see what might be available in the area. These seem like viable options to me, but I'm going to need to be able to talk to someone that is willing to help me out to make it happen. I think Kubota needs to cover the dealers cost on this, which might be some shipping charges or something. I will make it as easy as possible for them, I think I am a very reasonable guy and this is a business deal, nothing personal.

I appreciate all the feedback so far....maybe us making a stand will improve the product for the future buyers.

 

[Minotbob]

My wife complained about my new BX24 because one of the bucket teeth had a scratch.

 

[dirtworksequip]

14 years ago when I was shopping for my first tractor I was comparing Kubota's and Deere's. At that time one of the reasons I was turned off by the Kubota was because of the welds, they looked like crap. I ended up buying Green and I am on my second Deere. Has Kubota's quality gone back to what they had 14 years ago?

Good luck on getting this problems straightened out. All customers should be 100% satisfied. If Kubota makes it right that would bode well for them. If they don't it has to make you wonder?