Is this BS or what?

[Oldbinder]

Is it common practice for a dealer to charge for trucking to deliver a new tractor and pick up the trade in? 6 months ago i traded in my Massey Ferguson 1533 for a new Kioti 4210 se HST. The reason I got it was I was tired of plowing snow with no cab, I’m getting too old for ruffling it in the cold.

A month ago there was a problem with the fuel gage on working. I was told It was under warranty and that there would be no charge to fix it …..but it would cost $200 for trucking. Then I just had a problem with a bad fuel water sensor. Again it was under warranty and it would cost $200 for trucking. I ended up fixing both of these problem myself. The fuel level sensor I didn’t have to pay for but the fuel water sensor I had to pay for with the stipulation that since I would intall it would not be under warranty.

This dealer is really piss’n me off and I wonder what they would do if there was a major problem with the tractor. They are so inconsistent with their cheapness.

 

[oosik]

I've only had one problem with the M6040. I didn't even know it was a problem. A service tech shows up at my house one day. The step on this model tractor has shown a weakness. He wants to replace it with a new, heavier step and a side brace. No service charge - no charge for the new step.

Yes - there is definitely a difference in dealerships.

 

[jyoutz]

As oosik stated, there is a difference in dealerships, but I’ve also noticed a trend during the past few years that they are charging for pickup and delivery now. This is the case for multiple dealers I’m familiar with.

 

[oosik]

This dealer will deliver new tractors free. They will pick up and return your tractor, for warranty work - no charge.

Yes - there is definitely a difference in dealerships.

 

[Fixastuff]

The only reason to be pissed would be if they told you it would be hauled for free for repairs under warranty.

 

[Oldbinder]

The thing they didn’t say anything and where inconsistent on their policys.

 

[Fixastuff]

The thing they didn’t say anything and where inconsistent on their policys.

Did you ask?

 

[ning]

My tractor came with a sticker stating that neither the manufacturer nor the dealer were responsible for transport costs for any reason.

They delivered it free (100mi one way).

 

[Oldbinder]

Did you ask?

I did not. My assumption was that I just spent close to $30,000 on a tractor and attachments that I would get at least some kind of reasonable customer service. Seeing also that I bought the Mf 1533 from them also. Which they did a free delivery of the new tractor and one warranty repair that had to be trucked at no cost to me. Again they have problems with their inconsistent policies and customer service.
It now looks like i’m going to have to invest in a trailer for the tractor so I can get the tractor fixed when and if it needs fixing.

 

[RandyT]

Free pickup and delivery for warranty work is at dealer discretion. The OEM company in most cases doesn't cover pickup and delivery for warranty repairs.

 

[Thomas]

Not really surprise on the fee,seems lately almost every seller has angle.

 

[RjCorazza]

My Kubota dealer charges transporting for repair and warranty work, and they are very customer service oriented. They do deliver new purchases, including implements.
I likely wouldn't be too keen on inconsistent policy though.

 

[tradosaurus]

Is it common practice for a dealer to charge for trucking to deliver a new tractor and pick up the trade in? 6 months ago i traded in my Massey Ferguson 1533 for a new Kioti 4210 se HST. The reason I got it was I was tired of plowing snow with no cab, I’m getting too old for ruffling it in the cold.

A month ago there was a problem with the fuel gage on working. I was told It was under warranty and that there would be no charge to fix it …..but it would cost $200 for trucking. Then I just had a problem with a bad fuel water sensor. Again it was under warranty and it would cost $200 for trucking. I ended up fixing both of these problem myself. The fuel level sensor I didn’t have to pay for but the fuel water sensor I had to pay for with the stipulation that since I would intall it would not be under warranty.

This dealer is really piss’n me off and I wonder what they would do if there was a major problem with the tractor. They are so inconsistent with their cheapness.

How far is the dealer from your location?
My dealer has a $50 fee for local (~50 miles) pickup and delivery. I actually sold my 18 ft trailer because I rarely used it.

 

[CaptPat]

Every tractor I've purchased has been delivered, for free. OTOH I'd never assume free transportation back to the dealer for warranty work.

 

[perrypower]

Warranty almost never covers transportation charges for any brand. They do cover it when they have a "safety" type recall.
However, some dealers choose to cover transportation costs for their customers. For example, some may offer free transportation for warranty within the first 50 hours up to a certain distance from their shop, or something like that.

 

[BleedingOrange]

Always better to ask these kinds of questions, before purchasing, up front. And make sure the answers are in writing. Might be a good lesson here for others to learn another lesson.

 

[DynamicD]

Most manufacturers do not cover transportation under warranty. With that said, its up the dealer, they should have their own company policy on if and when they cover transportation costs.

 

[ning]

I can't imagine assuming that transportation would be provided even for warranty work - unless they drop off a dead tractor. In that case I'd demand it.

Toyota doesn't come pick up our car even for a recall.

Tractors are often found hundreds of miles from the nearest dealer - why would they cover transport?

 

[Snobdds]

No coverage for warranty transportation.

Pretty standard in the industry.

 

[NoTrespassing]

Is it common practice for a dealer to charge for trucking to deliver a new tractor and pick up the trade in? 6 months ago i traded in my Massey Ferguson 1533 for a new Kioti 4210 se HST. The reason I got it was I was tired of plowing snow with no cab, I’m getting too old for ruffling it in the cold.

A month ago there was a problem with the fuel gage on working. I was told It was under warranty and that there would be no charge to fix it …..but it would cost $200 for trucking. Then I just had a problem with a bad fuel water sensor. Again it was under warranty and it would cost $200 for trucking. I ended up fixing both of these problem myself. The fuel level sensor I didn’t have to pay for but the fuel water sensor I had to pay for with the stipulation that since I would intall it would not be under warranty.

This dealer is really piss’n me off and I wonder what they would do if there was a major problem with the tractor. They are so inconsistent with their cheapness.

How far are you from the dealer. My dealer charged me $75 for pick and drop about 60 mile round trip.