John Deere retail order on compact tractor?

[Baucom]

Get what you want (obviously), but unless you have serious slopes to go up, a 4320 will handle everything there with power to spare. 1 note--on a tractor that size you might consider a 7 or 8 foot scrape blade so it still wipes out the tracks when angled. And maybe a 6.5' box blade--I believe with R4s that tractor will be more than 6' wide. Dad's L4740 is about the same size and hp, and with R4s it's 75-76" wide, about the same as the outside width of his Woods bush hog.

 

[mechatgsk]

Hello, I want to thank everyone for your comments and advice. I do take the blame for this mess I'm in, but I sure do feel the penality is not fair for wanting a larger tractor. I have learned a lot about buying tractors through all this. I also wanted to tell that as of today (Saturday 27-Jun-09), my check has not been cashed by dealer. I have put in a call to John Deere customer service to help with situation. I will reply here when I get an answer next week. Thanks everyone again.


mechatgsk

 

[Baucom]

Once the dealer told the OP he had 24 hrs to change his order, he had 24 hrs regardless of JD policy--IMO. The dealer should have known beforehand what JD policy was, and should just take the penalty as a part of the cost of doing business. Also, I feel pretty sure, regardless of "policy" that JD would work with the customer and dealer so that the customer can get the tractor he REALLY wants and the dealer isn't stuck with bad terms on the 1 he ordered. In my experience, other major manufacturers will work with the customer and dealer to ensure customer satisfaction (within reason), and with Deere's reputation for service and support I can't imagine that JD wouldn't do the same.

 

[gamble77]

Deere has great reason behind their penalty to order a machine "retail sold" and then for a dealer not to settle for it and try floorplan it. Deere gives priority to "retail sold" items...this helps Deere and the dealer with cash flow. It also keeps dealers honest when inventory gets tight.

That being said, I think the dealer would really have a case here to charge the customer the penalty fee IF the tractor ordered had been an "unusual" tractor or one with "unusual" options (tires, etc.)...but it sounds to me like you ordered a pretty usual tractor that they should be able to sell.

Both side probably have a little at fault on this one...hopefully a solution can be reached where everybody is happy.

 

[brian22]

Hi,
I understand that you changed your mind and that you wanted a bigger tractor...BUT.... when you special order a tractor from the factory you have some commitment to buy that tractor.... I'm in sales myself (not tractor sales) and wouldn't want someone backing out on me because they changed there mind! Keep in mind the dealer commitment to you...if you got a tractor you didnt want...then they should take care of you..you changed your mind so you should deal with the consequences... in my current expierence.....i'm putting on an addition on my home...I would like to make it larger (and so far only the hole is dug) but the windows and doors are ordered as well as the trusses....I wouldn't ask for my builder to make changes now that he has already started the project!....or in your case already put an order in on an tractor!

 

[WilliamBos]

Deere has great reason behind their penalty to order a machine "retail sold" and then for a dealer not to settle for it and try floorplan it. Deere gives priority to "retail sold" items...this helps Deere and the dealer with cash flow. It also keeps dealers honest when inventory gets tight.

That being said, I think the dealer would really have a case here to charge the customer the penalty fee IF the tractor ordered had been an "unusual" tractor or one with "unusual" options (tires, etc.)...but it sounds to me like you ordered a pretty usual tractor that they should be able to sell.

Thanks for the insight - makes total sense the way they prioritize 'retail sold' vs 'floor plan' items.

 

[two_bit_score]

"Deere has great reason behind their penalty to order a machine "retail sold" and then for a dealer not to settle for it and try floorplan it. Deere gives priority to "retail sold" items...this helps Deere and the dealer with cash flow. It also keeps dealers honest when inventory gets tight."

That's why most of the 'penalty' should fall on the dealer in this case

 

[Secret Squirrel]

That's why most of the 'penalty' should fall on the dealer in this case

Buyer's remorse is supposed to be a dealer's problem?

Rusty

 

[Lyrch75]

If product has been bought by a retailer in good faith and the purchaser changes their mind, the purchaser usually is the one on the hook for the costs incurred, depending on the verbiage of the agreement. I have not seen a sales contract in my years in sales that did not have that stipulation somewhere in it.
At most places we would only use it as a bridge burning mechanism. You have a PITA customer that you do not want to do business with, enforce this clause. They tend to go and find another source of product (be it parts, buildings or garages) and you get rid of someone who burns up more money than they make you.

As the item you ordered is in a fairly common niche, I would have thought they would have worked with you to avoid having you walk.

 

[WilliamBos]

A question for the OP, did you leave a deposit that you would loose if you walk??

Changing you mind and deciding you want a bigger machine in less than 24 hours is reasonable, I think anyway.