John Deere retail order on compact tractor?

[Baucom]

It's not really a case of buyer's remorse. In the initial post, the OP said the dealer told him he had 24 hrs to change his order. The dealer should have known the JD policy BEFORE telling the customer he had 24 hrs to make changes. The customer requested his change within the 24 hr window, so the dealer should eat the cost of his mistake as a part of the cost of doing business. That will make him double check to be sure he's correct on JD policy next time he makes a deal.

 

[WilliamBos]

It's not really a case of buyer's remorse. In the initial post, the OP said the dealer told him he had 24 hrs to change his order. The dealer should have known the JD policy BEFORE telling the customer he had 24 hrs to make changes. The customer requested his change within the 24 hr window, so the dealer should eat the cost of his mistake as a part of the cost of doing business. That will make him double check to be sure he's correct on JD policy next time he makes a deal.

Well said. I agree 100%.

 

[two_bit_score]

Buyer's remorse is supposed to be a dealer's problem?

Rusty

It is if the dealer tells you that you have 24 hours to change it and then when you do so within the 24 allotted hours he changes the rule and says 'sol'.

When I first read the OP I looked at it the same way as you - buyer's remorse ain't the dealers prob. A deal's a deal.

But the dealer specifically told him he had 24 hours to change his mind- that's what I'm going by.

 

[CinderSchnauzer]

I agree, it's up to the dealer to be aware of JD company policy and the customer should be able to count on the dealers word. In addition, it's not like the OP is trying to walk away from the deal - after all he wants to buy something with MSRP at least $1,860 higher on the base tractor before options AND if I recall is looking to purchase implements at some future date. Seems like the dealer shooting himself in the foot for $1,000 or less where it's the dealers fault in the first place.

 

[Secret Squirrel]

It is if the dealer tells you that you have 24 hours to change it and then when you do so within the 24 allotted hours he changes the rule and says 'sol'.

When I first read the OP I looked at it the same way as you - buyer's remorse ain't the dealers prob. A deal's a deal.

But the dealer specifically told him he had 24 hours to change his mind- that's what I'm going by.

I hear what you're saying and I guess I'd have to agree. If a 24-hour right of rescission provision was explicit in the purchase agreement (or imposed by state law) and the dealer did not hold the order for the requisite 24-hours before entering it into the system, the dealer was clearly at fault and should bear all costs for his mistake.

A verbal understanding (something outside of the written contract) is another matter. If I were a customer unsure about whether or not I wanted the expensive tractor I was special ordering (complete with expedited delivery), I would have either not executed the contract until I had made up my mind or I would have demanded that my right of rescission be written in bold ink on the face of the purchase agreement.

In my case, I would have waited until my mind was made up.

Rusty

 

[ctlguy]

If changing his order was going to cause the dealer a problem, or have the buyer pay an extra fee for upgrade, this should have been brought up by the dealer prior to the deal going through. Also, to have a dealer tell a customer that he has a 24 hr. window to change his order,and the next day say that was a mistake and the buyer has to pay at least $1,000.00 fee is pretty shady. If a guy is dealing tractors from Deere or anyone, you would think he would know the rules of the company he represents. I'd tell this guy to stick the tractor where the sun doesn't shine and go to someone else and get what you want. I'm sure he's not the only John Deere dealer you can go to.

What needs to be Brought Up?, The gentlemen placed an order for a good, signed his name (most likely) to the document stating that they wanted to purchase said goods. How in the world this can be looked at as the dealers fault? This is not uncommon there is a part of the customer world that truly believes that since they are spending their hard earned money with a vendor that they have earned a right to be wishy washy and to heck with everyone else. If the customer recieved poor advice on tractor choices then maybe I would have some sympathy. Keep in mind that going forward there will be fewer dealers in your area probably, not more, so bite as many in the rear while you can!!

 

[rioravioli]

Folks, it's simple really, most states and federal law have consumer protection laws and usually they have a 3 day right of rescission, or a cancellation provision which has to be printed on any sales contract / document - (for the buyer, not the seller - back out clause).

As far as the advice about putting a stop payment on a check, the act of being able to stop payment on a check is protection for exactly the kind of situation we are dealing with here. As far as I know the OP hasn't taken delivery of any merchandise, his original deposit was just that a deposit, not a check for total payment and in that case there is simply nothing wrong with stopping payment and canceling the order all together especially, when, and if the OP is being truthful about the 24 hour rule and the dealer did not honor his end of the contract by canceling within the 24 hour period.

Folks, this is the very reason there are consumer protection laws, this is the reason there is a medium to stop payment with your banking institution, to stop predatory sales practices and to protect the consumer from being overwhelmed with a sales pitch and signing in principal to terms without having a proper amount of time to digest them. Now, I'm certainly not suggesting that the Dealer is in anyway out to screw anyone, but they do have a fiduciary responsibility to adhere to the terms of the contract and operate within the parameters of the current consumer protection laws as written within the state they are operating their business.

Now how about we put this to rest (RIP, please)

 

[joes_427_vette]

I thought there was a 3 day window if you felt this purchase wasn't what you needed. Also the 24 hour policy you were told about should be a deciding factor.
If the dealer was this hard to deal with I would think he would be out of business in the very near future. I would pay the penalty and give them good advertising. He sure will miss all the service and attachment purchases down the road. I can't understand how he would treat a local customer this way. I could see him enforcing this policy if someone two states away was buying strictly on out the door priceing.
Good news travels fast...... bad news travels faster.

 

[rioravioli]

I don't know about anyone else but I would like to know how this ended up - please???

 

[whitedogone]

The tractor ordered was a 4320 with open station, eHydro, R4 tires, Dual mid SCV. This tractor has 48 engine hp and 39.9 pto hp. I wanted to upgrade to 4520 equiped the same. This tractor with new tier 3 engine specifications has 60 engine hp and 50 pto hp. Thanks to all advice!

In that case have them just add the extra HP when it gets to there shop.