FWIW, I too thought Messik's response was a little harsh, considering the circumstances, and the OP stated he has some difficult saying exactly what he meant, in his title.
Coming from a non-dealer the comment might have been less taken as a criticism, so I can see both sides of the argument.
Nonetheless, I do feel there might have been a better way to apprise users of the backdrag 'rules'.
I too learned the hard way about backdragging- but did not suffer cylinder damage. I did bend the 1/2 moon shaped pieces on the front of my first tractor, a DK-35 Kioti.
They were replaced under warranty, then I bent them again. Dealer welded support bars on them. I bent them again, and decided to trade up within a year of the first, and traded to a DK-40. This solved a bunch of my issues, stronger loader, etc. Cost me about 8K to move up, loss on used 1st one and cost to go to bigger/newer model.
I'm more than happy now, and have learned its a tractor, not a dozer - who knew?! :confused3: