Kioti Warranty problem

[murphy1244]

murphy1244, I don't recall saying we bought it new and that certainly isn't the case. Might have possibly miss typed somewhere, I'm not sure where you got that from. We bought it used with 150 hours on it.

CJONE, I haven't checked the cylinder yet. I think I know how to check it though. Pull the return line off with the wheels turned all the way and see if there is oil coming out. I haven't looked at the tractor yet to determine which is the return line though and am not 100% certain on the procedure. I've got ahold of a steering service manual from another member here so that will help greatly I'm sure. Hopefully everythign crosses over between the two series of tractors. Brother had to download it for me as I'm on dial up so I don't have it in hand yet. Our dealer though it was most likely the orbital pump. He said they had changed one before.

Thanks everyone

Ryan

Well that's it, your out of warranty.

 

[poor farmer logger]

I did actually check all the fluids on it last fall when we got it. Did a oil change on it and checked everything over on it just to make sure it was all set to use..

I understand the warranty, that's why we are assuming there's just shy of one and a half years left on the power train as they told us it was sold in Aug 2010. So Aug 2010 would be the starting date for the warranty. This info all came from the dealer we're dealing with now. I have no other way to verify it at all.

Why is that murphy1244 according to the dealer and Kioti there was still two years left on it when we got it?? Warranty was actually transfered to us at the time they said.

 

[Coyote machine]

I did actually check all the fluids on it last fall when we got it. Did a oil change on it and checked everything over on it just to make sure it was all set to use..

I understand the warranty, that's why we are assuming there's just shy of one and a half years left on the power train as they told us it was sold in Aug 2010. So Aug 2010 would be the starting date for the warranty. This info all came from the dealer we're dealing with now. I have no other way to verify it at all.

Why is that murphy1244 according to the dealer and Kioti there was still two years left on it when we got it?? Warranty was actually transfered to us at the time they said.

Which dealer told you the warranty was transferred to you? The auto dealer who sold it to you, or the Kioti Dealer who said they'd help and is now telling you to pound salt? Kioti who? Corporate? Did you ever get any paperwork from anyone showing that you have been transferred onto the warranty on this serial number tractor?

Until you can get verification IN WRITING that you are the current owner according to Kioti Corporate files OR a dealer printout of the tractor and serial number showing your name as the registered owner you are out of luck.
Assuming you CAN'T do the above, you still need to fix the steering problem and the noise from the HST, yes?
So if it were me I'd look for the above to happen, and if it can't or doesn't then I'd still look at what you need to do to fix the steering, etc.
BTW, checking the fluids last fall is not the same as making sure when you have an issue, NOW, that they are at the correct levels. Have you verified if the axle is filled with the proper amount of the correct fluid. Do you know what is supposed to be used in the front axle, after first service?

 

[poor farmer logger]

The Kioti dealer told us that the warranty would be transfered and that Kioti Corporate is now saying no they can't warranty it.

That is why I was hoping to talk to someone higher up in Kioti to try and get some straight definate answers. What I'm getting from my dealer has been pretty vauge and they seem to have given up trying to get anymore info.

The problem was occuring when I checked the oil levels. Only oil levels that woud affect the steering anyways would be the hydraulic. Gear oil levels would not affect it at all. It's just over seven months since I went threw is so I can't remember what oils they call for specifically. I have to much equipment around her to look after to remember every thing exactly all the time. Nearly every piece of equipment I have calls for different oils.

Hopefully no one takes what I'm saying as being argumentative or mean as I'm just trying to give straight honest answers in hope of getting some straight answers. Haven't heard back from Kioti corporate yet.

It will definatley get fixed one way or another it's to nice of a tractor otherwise to just get rid of and so far it doesn't seem to have any other worrisome problems. It's more tractor than what we need for what it's doing but the deal seemed right at the time. We made him a offer and he took it.

Ryan

 

[Coyote machine]

The Kioti dealer told us that the warranty would be transfered and that Kioti Corporate is now saying no they can't warranty it.

That is why I was hoping to talk to someone higher up in Kioti to try and get some straight definate answers. What I'm getting from my dealer has been pretty vauge and they seem to have given up trying to get anymore info.

The problem was occuring when I checked the oil levels. Only oil levels that woud affect the steering anyways would be the hydraulic. Gear oil levels would not affect it at all. It's just over seven months since I went threw is so I can't remember what oils they call for specifically. I have to much equipment around her to look after to remember every thing exactly all the time. Nearly every piece of equipment I have calls for different oils.

Hopefully no one takes what I'm saying as being argumentative or mean as I'm just trying to give straight honest answers in hope of getting some straight answers. Haven't heard back from Kioti corporate yet.

It will definatley get fixed one way or another it's to nice of a tractor otherwise to just get rid of and so far it doesn't seem to have any other worrisome problems. It's more tractor than what we need for what it's doing but the deal seemed right at the time. We made him a offer and he took it.

Ryan

Yes and no. The hydraulic fluid may in fact power the power steering aspect of the front end but the actual axle and all it's components and it's SEPERATE fluid also play a part in how the tractor steers, especially if the axle fluid is not to the proper level and of the correct type. The axle takes UTF OR gear oil 80/90 W, so even if you have 10 vehicles which take various fluids it still makes sense to check and verify the level.
You can do what you want, but that's where I'd start. And FWIW, I make a list of intervals and fluid types on my 'puter, then print them out so I can record each vehicles critical fluid changes, filters, grease schedule, etc., and put them on a clipboard, then it's easy to see and fill out after doing specific services. Then I print out a new sheet when I need one, or copy the sheet marked MASTER. And I've got to maintain 4 Toyotas from 2008- 2012, the Kioti, a 225HP 4 stroke Yamaha outboard, new last year, ($20,000) installed, a Suzuki King Quad ATV, a DR. Mower/Brush mower, a 20KW B&S Propane generator, a couple of other lawnmowers and a gang mower, plus 7+ Stihl chain saws, etc., etc.
You're darn right you have an excellent tractor there, and you can and will get things resolved. You won't regret it either. Trust me I had a DK-35se/hst before I traded it for my current DK-40se/hst and I put 350 grueling hours on it in just over a year, and traded up because it was my first, and was not quite strong enough for what I needed it to do. Not the tractor's fault - mostly mine due to not having a real clue at the time what was suited to my needs. It was a great tractor and served me well.

 

[poor farmer logger]

No disrespect ment but I do and did check all the fluid levels when I serviced it last fall. (That was just after the problmes started.) Just regular maintenance item. Typically I just take the owners or service manual with when ever I do a regular service. I always check oils and if I do indeed have to top something up I refer back to the manual to verify oil type.

This is a regular day in my shop working on equipment like this. Shops been updated a bit to make life a little easier since the pic was taken. New lights and a new over head door that we installed ourselves. Not trying to make myself look big and important or anything like that just the fact that we do all our own servicing and maintenance so it's not something that's new to us. Again please don't take any of this the wrong way as I do appreciate the help.

Ryan

 

[Coyote machine]

No disrespect ment but I do and did check all the fluid levels when I serviced it last fall. (That was just after the problmes started.) Just regular maintenance item. Typically I just take the owners or service manual with when ever I do a regular service. I always check oils and if I do indeed have to top something up I refer back to the manual to verify oil type.

This is a regular day in my shop working on equipment like this. Shops been updated a bit to make life a little easier since the pic was taken. New lights and a new over head door that we installed ourselves. Not trying to make myself look big and important or anything like that just the fact that we do all our own servicing and maintenance so it's not something that's new to us. Again please don't take any of this the wrong way as I do appreciate the help.

Ryan

Nice Cat! Want one!
Do me a personal favor and verify the axle's fluid level. It's as simple as looking at the site glass on level ground.
Thanks.

CM out

 

[poor farmer logger]

Thanks, it's a older machine but still in decent shape. Plan is to try and fully restore it one day and then buy a newer one for regular use.

Will try and double check for you in the next day or two. As I remember the sight glass is on the left hand lower side of the front diff. It's sitting in the shed in storage so I'm not sure how level it is sitting at the moment or if I can get a picture of it but will see what I can do. Cold enough at nights yet that I don't really want to start it up and move it right now. Still going down to around -20C(-4F) at night. We have a Case 90XT skid steer for regualr loader duty so the tractor doesn't move a whole lot in the winter. Just when it warms up we take it out and run it for a bit just to keep everything lubricated and moving..

Ryan

 

[Leejohn]

This is what I think that is going on. When you gave the dealer all the info, he turn in a warranty then and Kioti has paid the dealer. Maybe when you do get to Kioti you can find out the claims that have been turned in on it. Also under who's name the claim was made (dealer and owner).

 

[poor farmer logger]

Hopefully I hear back from Kioti this week. Not sure what sort of turn around time they have on responses so I guess we'll just sit and wait patiently for the time being.

I would hope my dealer is more honest then that but in this day and age it's hard to tell who to trust anymore..

Ryan

 

[Coyote machine]

This is what I think that is going on. When you gave the dealer all the info, he turn in a warranty then and Kioti has paid the dealer. Maybe when you do get to Kioti you can find out the claims that have been turned in on it. Also under who's name the claim was made (dealer and owner).

Really? Warranty for what? What parts were used? Paid to do what? Sounds far fetched to me.

 

[poor farmer logger]

There have been warranty fraud cases before with crooked dealers. Billing for things that never actually got done. Or dealer orders parts bills the manufacteur puts someone elses used parts back on and puts the new parts into their parts inventory. Bit of a reach probably but almost anything is possible in the day and age.

Was up today and made a quick trip in the machine shed to check the oil level. I didn't have a camera with me at the time but I managed to get down close enough and had just enough lite to see the little white plastic ball floating at the top of the site glass in the oil. This was on the left hand side on the back of the front diff. So as I had mentioned before the oil level was and is up. The manual shows a check plug on the front right side I believe it is but I ddn't pull that plug out today at all..

Ryan

 

[Coyote machine]

There have been warranty fraud cases before with crooked dealers. Billing for things that never actually got done. Or dealer orders parts bills the manufacteur puts someone elses used parts back on and puts the new parts into their parts inventory. Bit of a reach probably but almost anything is possible in the day and age.

Was up today and made a quick trip in the machine shed to check the oil level. I didn't have a camera with me at the time but I managed to get down close enough and had just enough lite to see the little white plastic ball floating at the top of the site glass in the oil. This was on the left hand side on the back of the front diff. So as I had mentioned before the oil level was and is up. The manual shows a check plug on the front right side I believe it is but I ddn't pull that plug out today at all..

Ryan

Yes the oil is up. But it's up TOO FAR!* It's supposed to have the ball balanced in the middle of the red circle in the middle of the site glass, not with the ball at the top. It leaves no room for expansion, which is why the sight glass, bullseye and ball are there.
*Assuming you have it on level ground to look at the level its too full.

Like you I'm not naive about what crooked people can and may do to scam manufacturers or consumers. I doubt that is the case with your tractor though. I could be wrong- there's always a first time for anything:laughing:

 

[poor farmer logger]

It was sitting on a slight incline but I don't think it was enough to have a drastic effect on it. I didn't notice a red dot on it but it was dark. I did presume that the oil is a bit over full but typically it's not a deal braker. I don't beleive Kioti has a breather on the front diff though do they??

Hopefully have something new to post in the next day or two..

One thing that may be mixed up is the serial number. I haven't double checked the number on the tractor again yet but see where we wrote the same number in the owners manual with one less zero in it. I was going by the number we had wrote down in our files. Forgot to double check it while I was there this afternoon. Pretty sure the dealer had the correct one last fall though.. Can check the bill of sale as I know it's correct just have to dig threw a bunch of other files to get it though..

 

[seacap04]

Your level is fine until temps start getting back up or you ck it on level ground. Mine have been high for 6 months with no issues. I have not had issues with steering on DK45 so I am not up to snuff on what is exactly there. Sounds like system is not stopping fluid or maintaining pressure when you hold wheel in turn. You have to constantly turn wheel to add oil or pressure to keep wheels from straightning out. End of my knowledge without knowing system.

Have no advice except what you are doing with warranty issue. Keep your attitude that will help. Keep us posted and we will help all we can even if we have to fix your problem and not a dealer. BTY welcome to TBN. I also live where your word or a hand shake is a contract. I understand your persistence with dealer. Good luck

 

[CJONE]

murphy1244, I don't recall saying we bought it new and that certainly isn't the case. Might have possibly miss typed somewhere, I'm not sure where you got that from. We bought it used with 150 hours on it.

CJONE, I haven't checked the cylinder yet. I think I know how to check it though. Pull the return line off with the wheels turned all the way and see if there is oil coming out. I haven't looked at the tractor yet to determine which is the return line though and am not 100% certain on the procedure. I've got ahold of a steering service manual from another member here so that will help greatly I'm sure. Hopefully everythign crosses over between the two series of tractors. Brother had to download it for me as I'm on dial up so I don't have it in hand yet. Our dealer though it was most likely the orbital pump. He said they had changed one before.

Thanks everyone

Ryan

Yea, you are correct on the cylinder. Pull the opposite line of and if you have fluid running out of the cylinder fitting it has to be bypassing internally. CJ

 

[poor farmer logger]

Will be a bit before it gets warm enough out to get a good test but will report back with what I find if Kioti doesn't come threw.

No new news as of yet with them. Phoned them this morning but got transfered to another fellow and ended up with voicemail.

I did check the serial number and the one posted is the correct one.

Ryan

 

[poor farmer logger]

Well finally got a respons from Kioti today. Below was my email to them and their reply. Not to much the wiser so far but at least have my foot in the door. Also have another dealer looking into it for us so we'll see what he comes up with as well. Just thought I'd post the update. Haven't given up yet.

RE: Hello, last fall we purchased a used Kioti DK35SE from a used dealer in Meadow Lake Saskatchewan. He had purchased the tractor in a package deal to resell. We went to our local dealer last fall to get the waranty transfered to us. They contacted Kioti and said that it would be done and wouldn't be any problem. Latter that fall we had a problem with the tractor. When it heated up the steering would act up. When you turned to the right the steering would go back to center on it's own. Also there was a squeal when reversing. With a little research I found out there was a update kit from Kioti(attenuator kit) that installed a hose to dampen the noise from the oil so I'm not real concerned about that. My main concern is the steering issue.

When we talked to our dealer this spring now they claim that we no longer have warranty and we're getting a bit of a run around with stories as to why not. Some of them do not add up either.

The tractor is a 2008 that was bought new in Aug. 2010 according to what Kioti told us last fall so there should still be roughly a year and a half of warranty left yet. I'mjust trying to get some straight answers and hopefully get this problem sorted out and put to rest.

We're happy with the tractor aside from the before mentioned problems but we're a little scared now of the service that we are going to recieve after the fact.

Ryan



There are various situations that can affect the warranty on a KIOTI tractor. Any tractor sold at auction no longer carries a warranty and any second owner of a tractor will need to register the tractor will KIOTI to receive the transferred warranty. It would be best to contact your local dealer to further discuss this issue. If they are not able to satisfactorily answer your question regarding this matter, it may be necessary for them to contact KIOTI痴 warranty department for further clarification.

Sincerely,



KIOTI Customer Relations

 

[murphy1244]

Sounds like a catch 22 deal.

 

[poor farmer logger]

Just for arguments sake I would say we are the second owners of the tractor. Take for instance if you purchase a 1 owner vehicle from a dealer you become the second owner right?? Albeit this wasn't a Kioti dealer but a dealer none the less. I don't know, we'll see how things play out here and I'll let you guys now if anything new developes.

Maybe the other dealer will be able to come up with some better answers. Sure wish there was someone I could talk to in person rather then email or phone. Probably get some better answers quicker..

Ryan