kioti warranty

[mauistardog]

Wow, never had to pay extra for warrenty work. And my backhoe cracked twice. I guess there was no need for extra time. Kioti just pays him. But then again, I am using the same one that I bought my ck30 from. I think you are in a tough position, because the dealer really never made the big bucks off your original purchase. So it's hard for him/her to eat the 75 bucks. If you want to keep this guy/girl on your good side just pay them and hope fully it will pay off in the long run when you need other stuff.

joe /forums/images/graemlins/cool.gif

 

[HODAK]

I thought the whole point of a warranty was to pay for repairs. Seems kinda strange to pay extra, where do you draw the line, what if it took 4 hours to diagnose?

I agree 100%. Good point.

 

[buppy69]

If the dealer beat the flat rate time paid by the manufacturer, would he have given the customer money back?

Eugene

 

[gamble77]

Dealers make big bucks off tractor purchases?!?! /forums/images/graemlins/wink.gif

 

[headachers]

I dId call Kioti ,talked to the supervisor of the warranty person i first talked to about the situation he informed me that this is between customer & dealer kioti had met there obligation ,i should work it out with dealer. If 5.5 hrs. is about right for this repair than I think Kioti should pay the dealer,if it is to many hours kioti should at least talk to dealer . Of course the easy way out is to pay up & move on . retired nov. 1 so i'm watching my money pretty close now,anyway thanks to everyone for their comments . jim

 

[gravel13]

Maybe mention that to the dealer that did the repair work, (about retiring and money tight) and try to see if maybe you can split the difference, $37.50 each. Tell him you'll be buying all your filters and oil from him now that the other dealer is no longer around, that is if you do your own fluid changes. Maybe he will see that your continued business in the future, since you have been spending money with him, is worth compromising. At least that's what I would try. Good luck.



PS. What tipped you off to the leaking valve? I have a Kioti 7.5 BH that seems to drop over time but some times even while using the tractor it will drop down a little almost like when it sits for a week.

 

[milkman]

I'm with Hodak and Red Rocker on this one, warranty is parts and labor, I wouldn't come up with a dime of my money on this one, unless the Kioti warranty is different.

 

[Dargo]

Yeow! Count me with milkman, RedRocker, and Hodak. If any manufacturer is allowed to get out of paying for some of the legitimate warranty repairs, and tell the customer that the issue is between the dealer and the customer, I see a real problem. First off, the dealer didn't design it or build it. If there is a factory defect, last time I checked, the dealers were not issued a crystal ball by the manufacturers that would show exactly and immediately what the problem was. There will be diagnostic time. Therefore, for the manufacturer to put it as an issue between the customer and dealer is just plain BS. Unless there is something that is not being told here, there is a real problem with the "warranty".

 

[cag]

I'd pay it in heart beat, and I would thank him for taking the time to take me in, you could probably get away not paying, but what's is it worth in the long run? were not talking a large amount of money here, and you will need a Dealer in the long run, this being said I can understand your frustration...cag

 

[Bob_Skurka]

</font><font color="blueclass=small">( recently had control valve assembly replaced on kb2375 backhoe under warranty,unit was leaking off ,anyway seems to have helped but still leaks off just not as fast . I received a bill from dealer for $75,total labor chg. was $275. for labor 2.5 hrs for trouble shooting system 3 hrs. for changing valve.kioti will only pay a flat rate of $200 to dealer hince bal. billed to me,kioti said that is between myself & dealer , i think this should be between kioti & dealer. This is not the dealer i bought unit from , he has went out fo business, but over the last six month's i have spent $700 + with dealer that did the warranty work . If kioti or myself doesn't pay dealer , they probably won't work on my equippment again under warranty or if they do out fo warranty work for me i'm sure they will make up the $75 than . So do i eat $75 or lose my adopted dealer , next dealer to me is 70 miles away. what would you do. thanks , all comments welcome . Jim )</font>

Jim, legally you have to pay the bill. Period. You had work performed, you got billed. If you don't pay it is very likely you will end up at the wrong end of a collection agency.

I'm not saying it is right. In fact I think it is pretty much wrong. But what is right or wrong is not the question, the question is does the dealer have the legal right to bill you for a service. For that, the answer is yes.

As the others have said, you've already seen one Kioti dealer close his doors. This may end up being the next one to close. I'd guess that the mechanic is an amature, factory trained/certified mechanics should have diagnosed that much quicker. As Kiohio wrote, a good mechanic can make the dealer money. One thing I like about the tractor dealerships who work on my stuff is they have good mechanics. I know the head mechanic and his boss at my New Holland/Branson store these guys live and breath grease. I like the guys at the Kubota/Cub/Case store that works on my stuff too. I can buy any tractor, but I will only buy one from a quality dealer. JMO