kioti warranty

[DrewL]

again, this is no reason for the dealer or Kioti to loose a customer over $75
other manufacturers have faced this thousands of times and I'm guessing other manufacturers saw the light and kept the customer happy..............especially over $75


or not.................keep us informed. This should be a no brainer

 

[Donnyj]

I'm having a hard time keeping my mouth shut on this one. I can't believe you were billed for the remaining balance on a warranty repair. I don't work in the tractor repair business, but I do work in the automotive business. I can't begin to tell you how many times I have lost my butt to a Ford warranty time. Next time I do it, I get faster at doing the repair. That my friend is flat rate pay. I can not imagine our dealership calling a customer and trying to get additional money from them on a covered warranty repair, except for maybe there deductible. I'm sorry, but I don't see how you are responsible at all. I don't even understand how you are liable. If the repair is not covered, sure you are responsible. How do you know how much time the dealer really had in it? We have to time punch every ticket. Ford requires it, the dealership requires it and it gives us something to show the customer if a repair happens to turn cash {cod} and we have to charge the customer. I have to ask. Is this normal repair procedure for the tractor repair industry? Is it just Kioti? I need to hear more about this. Somebody fill me in. I'm still shaking my head. What is the advantage of buying a new tractor? If I were you I know what would be in my local classified ads section come Monday morning...... Tractor For Sale!! Good luck to you. Please keep us up to date on this.

 

[NewToy]

Probably would be cheaper in the long run to grudgingly pony up the money instead of having to travel 70 miles to the other dealer. Sure goes against any warranty policy that I have ever dealt with, cars, tractors, motorcycles, lawn & garden equipment, etc. Most dealers would eat this cost to forge a good relationship with a customer. "Kio" hit it right that your charges are commensurate with the apptitude of the diagnostition. If you had ended up with a truly inept mechanic it could have been a $500.00 bill. Where do you draw the line?
Several different ways to look at this one.

 

[BigAl]

Hi Bob ,
Quote :<Jim, legally you have to pay the bill. Period. You had work performed, you got billed. If you don't pay it is very likely you will end up at the wrong end of a collection agency. >

I don't know about that . My warranty covers "parts and labor" . It doesn't say anything about The mechanic being "deaf, dumb or blind or only so many hours to fix something /forums/images/graemlins/crazy.gif" . It says parts and labor are covered . Period ! There is no way I would pay that bill ! That warranty is figured in the cost of selling the machine . Why am I being asked to pay for something that the warranty says is covered . I understand that the orginal dealer is out of bussiness ,but that does not give any other dealer the right to back charge the customer because some " less than qualified mechanic /forums/images/graemlins/crazy.gif " could not find the problem . Maybe the dealers don't have to bust their hump doing the warranty repair work on a tractor purchased somewhere else but they signed a contract with the manufacture to agree to the conditions of selling their product and compensation for repairs . The manufacture is side stepping very nicely to say it is the owners problem and the dealer is sidestepping very nicely to say it is not their fault . If this is the way a Kioti dealer is doing bussiness than he should not be in bussiness in the first place . Good ridence !

If any Kioti dealer tried that with me ,I would shove that tractor where the light don't shine . I love my Kioti and I do my own warranty work if necessary . There is no dealer even remotely close to me . This was discussed and agreed to ,in writing,before I purchased my tractor . I have never filed any warranty claim as yet and the way it runs and works I don't think I will be . knock on wood ....
But I am kinda stubborn /forums/images/graemlins/mad.gif and if in fact that is the way Kioti does bussiness ,I can guarantee you that come Monday morning there would be a new tractor from another manufacture sitting in my Garage . Oh... and the damage I would do bad mouthing the dealer and Kioti would never end . /forums/images/graemlins/smirk.gif

 

[Mavrik02]

Bob,

I'm not sure I see the legal logic in your words.

For Jim to be leagelly bound to pay there must exist a "contract" between him and the dealer that includes Jim being liable for extra charges. The contract can be established many ways (verbal, written, etc.) but it must be established for Jim to have a legal liability to pay. In this case if Jim thought that the warranty covered parts and labor and the dealer didn't get permission to charge extra then I am willing to bet most courts will determine that no contract existed and that Jim is not liable for the extra charges. They will likely cite that Jim had a reasonable expectation not to have to pay and that the dealer should have established terms and conditions and gotton permisson to do the work before they rendered the service.

On the other hand if he reallllly need to work with this dealer then he needs to assess this from a relationship management point of view like everyone else (including you) have suggested. However in my opinion a dealer that would do this work and charge me without being up front with me about it before he did the work wouldn't get my business ever again.

 

[RedDog]

I wouldn't pay period!! /forums/images/graemlins/mad.gif I don't care if it was $2, I still wouldn't pay!!

Just the thought of this is giving me a sour taste about Kioti. /forums/images/graemlins/mad.gif

RedDog

 

[ToadHill]

To me an even more important question remains. If the valve is still leaking just not as fast, what is the charge going to be when this one fails. I'd pay the $75 when he had a valve in that didn't leak down. /forums/images/graemlins/confused.gif

 

[DK35vince]

Good luck finding a backhoe that doesn't leak down to some extent.

 

[Kiohio]

Like I said, You(dealer) have to explain yourself. It all depends on the problem at hand.
All garages go by flat rate manuals. The flat rate is exactly what it should take to fix it. I climbed all over a tractor for 2 or 3 hrs checking everything electrical. Found a plug in plain veiw that I happened to miss. It was the problem. I charged Kioti for fixing the problem not for my 2-3 hrs checking all the things it wasn't, just because I overlooked something. My fault, and I learned.
Warranty can become shrouded in mystery.
I have paid for more than one thing that I thought warranty should cover and didn't.
BTW it wasn't on a Kioti machine.
Some Dealers do sacrifice to give customers the results they deserve.
The problem with all warrantees in the "motorized world flat rate...where do you draw the line?

The customer shouldn't pay at all. I agree 100%

At the same time think of all the dealers, etc that can see this...
Unscrupulous ones can see Kioti will pay ANY amount of time you put into diagnostic etc
Next thing you know Kioti is being hit with alot more hrs to pay for than what they should....then what?

It is between Kioti and the dealer!
The customer should not be brought into this!

KO

 

[HODAK]

Vince - good point.

As for the warranty issue - PARTS and LABOR!!! That says it all. I would not pay a cent and this should apply to ANYTHING with a warranty, tractor, car, appliance, etc. Now, if the KIOTI warranty said that they cover parts and labor, but the dealer may charge extra because some can't diagnose as good as others, /forums/images/graemlins/smirk.gif that would be different. Again, it says PARTS and LABOR! Something is not right here. I don't think the majority of dealers operate this way and so far I haven't needed to find out /forums/images/graemlins/smile.gif.