Kubota dealer is really starting to piss me off

   / Kubota dealer is really starting to piss me off #11  
i just want it fixed or to get a model that does not have this issue. I had heard of the issue before i bought this l3800 but they assured me that it was not an issue anymore.

If you knew this was an issue with that model why didn't you try the three point prior to purchase? Why did you wait until one was delivered? You mentioned earlier in this thread that you tried one at another dealer and it operated the same way.

My experience with salesmen in general is they will lie or do whatever it takes to make a sale, unfortunate but true. It is definately buyer beware and not just for tractors.
 
   / Kubota dealer is really starting to piss me off #12  
If you have not signed the papers for the tractor, I would be thinking that a 40 series would be the way to go.

JMO ;)
 
   / Kubota dealer is really starting to piss me off
  • Thread Starter
#13  
If you knew this was an issue with that model why didn't you try the three point prior to purchase? Why did you wait until one was delivered? You mentioned earlier in this thread that you tried one at another dealer and it operated the same way.

My experience with salesmen in general is they will lie or do whatever it takes to make a sale, unfortunate but true. It is definately buyer beware and not just for tractors.

no i went to my dealer while they had my tractor to check on it and tried another model and it did the same thing
 
   / Kubota dealer is really starting to piss me off #14  
two different possibilities... One it works like the rest of them (but no where near as bad as the 2004 and 2005/early 6-ish models) and it's blow out of proportion. Or what I think, some are worst than others (quality control?) an you can get a very bad valve every now and then. Hope it works out for you...
 
   / Kubota dealer is really starting to piss me off #15  
I have to agree it seems Kubota hasn't been the best on customer service lately. I've had issues with getting them to even have a reasonable discussion with me as well.

It seems like they are becoming a little complacent, like GM in the 1970's and 80's, or Toyota in the past few years. History has shown that doesn't pan out too well, and the internet sites like TBN ensure that everybody knows whats going on.

I can tell you that in my experience, both with my former BX24 and with my current B3030, that both Kubota dealers who have completed warranty work on my machines did their repairs in a quick, and capable manner.

Both dealers did a great job of customer satisfaction, and in 2 instances with my BX24, the dealer provided a replacement machine for the duration. In each instance, I was in the middle of 2 jobs and needed the BX to get it done. And to answer the question, price was the reason for changing dealers when I went to the B3030.

I can only give the 2 dealers two thumbs up...:thumbsup::thumbsup::D
 
   / Kubota dealer is really starting to piss me off #16  
I would really like to be sympathetic, and maybe even throw a log on the fire, but I can't. The truth is this situation has been complained about for years here on the forum, and so we all know about this doccumented issue. It seems foolish to me to know about the issue, and then drop all that money on buying the tractor without trying it first. Yet we all do it at some point, or another. The very best way to get this, or any similar problem corrected by a maufacturer is to not buy the tractor in the first place. If you are a manufacturer, and produce 2000 "L" tractors, and you have 20 guys in a corner making noise about it you probably aren't going to lose much sleep. If you produce 2000 "L" tractors, and you see 1880 green tractors show up in folks yards while yours sit on the lot, you might have a different response. I felt the same way about the quarter inching 3pt. on the tractor I bought, and I have stated many times that I wish Kubota would change that, but I sure am not going to go screaming to the dealer when I bought something I knew wouldn't function the way I would like it too. I bought the tractor to do what I wanted to do, and didn't choose to spend more money on a tractor. (I've since found how to adjust that "feature" so it works as advertised, and am actually pretty happy with it now. Will it cause me to buy a Green tractor the next time... perhaps) Some features we find we just don't want to lose badly enough to save a few bucks. So, admit you made a poor purchase decision, or a purchase decision based on what some salesman told you, and move on. It's not the end of the world, but it sure is a tough lesson for you. Kubota, quite frankly, doesn't address these issues because they haven't affected sales enough to bother them. That is just the way it is, and trust me, I've sat in at enough Engineering meetings to know how that works. Remember that the time you are waiting, and getting more frustrated is all free time to them, and they have plenty of other things to do.
 
   / Kubota dealer is really starting to piss me off #17  
I wouldn't beat up on him for the purchase too much. Kubota shouldn't be putting ford pintos out on the lot. Your description again reminds me of the 70's and 80's american cars. I would think its in kubotas best interest to pay attention if their quality and reputation nose dives. It may take a bit of money per tractor to get it fixed, but every burned customer who spreads the word of their experience is much more expensive. The waving of the kubota flag by fans will drop off, and then they're up the creek.

I am envisioning the "___holes drive imports" signs I saw growing up in michigan. Didn't work too well ignoring the problem, either that or the country got filled up with a lot more __holes!
 
   / Kubota dealer is really starting to piss me off
  • Thread Starter
#18  
Well i went and got my tractor from the dealer, i told them to call me when the parts come in and they can get the tractory then and fix it, after sitting at the dealer for 14 days i think, they had not even touched it.

so at least i can get some **** done around the house until they get the parts in
 
   / Kubota dealer is really starting to piss me off #19  
I am surprised the dealer is doing anything without a signed deal. It has been my experience that no work gets done without a deal and on a new machine the dealer is likely trying to get something out of Kubota for this fix and good luck on that.
I would not get too pissy at the dealer. Kubota needs to fix this problem and I'll bet they won't.
 
   / Kubota dealer is really starting to piss me off #20  
so is this an issue that I need to be wary of on my L4400????
 

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