Dealer Kubota dealer turns ugly.

[DiezNutz]

It's not most of the time you find a salesperson with enough confidence and helpful attitude that, when they don't know, they actually say "I don't know but let me find out" ... that would be nice, and I think most people would respect and appreciate it. Unfortunately, often they'll try to B.S. their way through an answer or because they feel threatened, try to dodge the question or make you feel like a jack*** for even asking (in hopes that you won't ask another whopper). The OP's salesman obviously fits into the latter category.

 

[Soundguy]

I agree onthe salesman thing... WHY NOT learn your product?

With the exception of the shop manager at my CNH dealer.. when i need to go get a ford /NH part from them.. I'm usually telling the counter people what part I need ( part number ).. because they can't find it in their application book.. Or I'm telling them where it is on there shelf by pointing.. cuz they don't know..


My wife used to work for Office Depot.. On her off times.. or slow times.. she'd walkthe store and familiarize herself witht he locations of al the products.. Read packages and what not.. and she was just a clerk.. not a cust service person... Most of the time cust. svc asked her if they carried a product and where it is.

Soundguy

As a consumer, it continually puzzles me how a salesman cannot know everything there is to know about his product. I mean, what does the guy do during his slow time? Cripe, get on the 'net, read some forums, go over to your competition and check out their products!! I am not in sales, but I can garantee that if I were relying on my knowledge to put bread on the table, there wouldn't too many customers that could throw me a curve ball. And if they did, I would be thanking them for enlightening me, instead of taking it as an affront to my knowledge...

I've been subject to it too many times, from electronics to tractors, to boats, to cars. I think some salespeople sometimes forget that parting with my hard-earned cash is not down lightly, and research is to be expected.

To the dealers on this forum, I appreciate all your inputs, and would reward you with at least a visit, were you in my sales territory...

Pat

 

[swines]

I have found that it pays to be informed as much as possible about a product, or a service whether your are buying it or selling it. Success depends on it and if not it will cost you in the long run whether it's a 500.00$ camera, or a 20,000.00$ tractor.

Well, don't you have a keen sense of the obvious? I wasn't talking about being "informed as much as possible" - but, about knowing every single comparison between every model made by every manufacturer - that's just NOT do-able.

Thanks for the lesson on success. When I took over the management of the camera store, the daily cash sales (cash or check - no credit cards or accounts charges) averaged $500 per day. When I changed to a different sales position in the same company 18 months later, the daily cash sales were in excess of $2500 per day...hmmmm...that would be a 5x increase in 18 months...

The job I took over had gross sales of $275K per year. When I left that position to start my own company 2 years later, the gross sales were $1.2M - but I'll certainly cherish your insights.

 

[DiezNutz]

...When I took over the management of the camera store, the daily cash sales (cash or check - no credit cards or accounts charges) averaged $500 per day. When I changed to a different sales position in the same company 18 months later, the daily cash sales were in excess of $2500 per day...hmmmm...that would be a 5x increase in 18 months...The job I took over had gross sales of $275K per year. When I left that position to start my own company 2 years later, the gross sales were $1.2M ...

That is absolutely fascinating. Congratulations. Now, is it all cameras and masters of the universe with you, or do you happen to have anything useful about tractors you'd like to share with this forum?

 

[workinallthetime]

i dont know guys im kind of a man about things, i dont stop my feet and point at the guy who makes me mad when trying to sell something. A few choice words usually work real nice. "hmm you dont know? can you get me a salesperson who does?" " Thats pretty funny i know more about what you are selling than you do" while having a good laugh. My moma always told me to kill em with kindness and its worked so far. Face it the last step in buying something is actully buying it, everything else is foreplay.

CASE IN POINT
there is a kubota dealer 2 miles from my house where i bought my old bx23 and my new zd326 because they are close and seem to know their stuff together. when it was time to upgrade i told my salesman i wanted and b3030 tlb and he told me 20 reasons why i did not want a b3030 and went as far to tell me the hoe on my bx would out perform the hoe on the b3030. well after alot of web research and talking to other owners and dealers i was ready to buy so i called him to get a price then called a dealer in a pohdunk town about 30 miles from here. well mr pohdunk dealer beat his price by almost 5k, set up the tractor in 1/2 the time i was promised and delivered the tractor. the owner of the place doesnt sell he delivers, what a concept, while he was were he showed me how everything worked and we actually had a conversation about something besides the sale. So i go in to get my 50 service parts from the dealer close to me and the guy is a total jack about what im buying so after he gets it all up on the counter makes the ticket i say " dang dude i forgot my wallet" and i wont do business with them anymore. I cant wait till they need service on their trucks.

 

[gemini5362]

Workin I had an experience with my chevrolet dealer locally. I went in last year exactly a year before today. Chevrolet had a 0 per cent interest sales going. I talked to my local dealer and they had what I wanted. I told them up front that I had bought my last truck in tulsa but I would rather buy locally. We argued over price and we were 500.00 difference. I offered to split it with him and do 250.00 more on my offer. He refused. He waited about a half an hour after I left ( enough time to realize I was not going to drive in and say ok and meet his price) He called me up and told me that they would come down 250.00 I drove back and started the paperwork. He told me that since it was July 3, and they were not going to be open July 4th I would not be able to get my truck until the 5th. I pointed out I was going to tulsa to visit inlaws for the holiday and I wanted my truck to drive . His reply was that he doubted they could get the paperwork done in time. I left and he ran a credit check. After he got that back and seen that I was approved he called my wife who works about an hour and a half away from his dealership and told her he needed her to come down and sign the loan that I could pick my truck up tonight. He called me and told me to come back to his dealership and I could get it tonight. I basically told him that he had told me to wait until after the 4th and that was what I was going to do just that. He was not too happy about it but I insisted. After I hung up with him I called the dealer in tulsa and told them I was looking at a truck in Fort Smith and was in the process of buying it. They asked what they had to do to get my buisness. I told them to beat the Fort Smith dealers price by 1500.00 The salesman said he had to get that aproved he would call me back. Ten minutes later he called back and asked what color I wanted. I told him he checked what was available that he could trade for and told me that
my color was available and did I want to come get it right now. I told him I would be there tomorrow for the holiday if they were open. They were open and 30 minutes after I got to town I was driving my new truck. The next morning after the holiday the first salesman called me and asked when I was going to get my truck and I told him that I had changed my mind. I realize this is pretty long but which salesman really wanted to sell a truck and which salesman only wanted to sell a truck to someone that was approved to purchase. I almost forgot to mention that I was trading in my 2005 silverado 2500 HD LT2 duramax for the same thing in a 2006.

And before someone asks. I use my truck to pull my montana tractor when I need to take it someplace. That is how this story ties in with tractors and how you use them.

 

[gemini5362]

Well, don't you have a keen sense of the obvious? I wasn't talking about being "informed as much as possible" - but, about knowing every single comparison between every model made by every manufacturer - that's just NOT do-able.

Thanks for the lesson on success. When I took over the management of the camera store, the daily cash sales (cash or check - no credit cards or accounts charges) averaged $500 per day. When I changed to a different sales position in the same company 18 months later, the daily cash sales were in excess of $2500 per day...hmmmm...that would be a 5x increase in 18 months...

The job I took over had gross sales of $275K per year. When I left that position to start my own company 2 years later, the gross sales were $1.2M - but I'll certainly cherish your insights.

What is a lesson on success. My father in laws neighbor worked as an aircraft mechanic for years and years buying this old worthless sandy land along the arkansas river that nobody wanted. Over the years he sold it and bought some other land. Now they call the land that he owned Jenks and Broken Arrow, these are suburbs of Tulsa, He used to work as an aricraft mechanic for American Airlines now he owns a bank with ten branches in tulsa, oklahoma, Buying low and selling High now that is what I call a lesson in success. increasing sales in a camera shop. Well that is a nice thing to do.

 

[8226hamer]

Well, don't you have a keen sense of the obvious? I wasn't talking about being "informed as much as possible" - but, about knowing every single comparison between every model made by every manufacturer - that's just NOT do-able.

Thanks for the lesson on success. When I took over the management of the camera store, the daily cash sales (cash or check - no credit cards or accounts charges) averaged $500 per day. When I changed to a different sales position in the same company 18 months later, the daily cash sales were in excess of $2500 per day...hmmmm...that would be a 5x increase in 18 months...

The job I took over had gross sales of $275K per year. When I left that position to start my own company 2 years later, the gross sales were $1.2M - but I'll certainly cherish your insights.

Sounds to me like you should be sellin tractors and then none of us would have any worries. Congrats on your success. When I need a new camera I'll look you up. You sound like a go getter and I'm sure any tractor corp. would be lucky to have you, but I'm sure your to busy running Kodak to mess with any of the tractor corps.

Imagine what your sales would have been if you knew the product that you are selling would be. Cherish that!

 

[workinallthetime]

What is a lesson on success. My father in laws neighbor worked as an aircraft mechanic for years and years buying this old worthless sandy land along the arkansas river that nobody wanted. Over the years he sold it and bought some other land. Now they call the land that he owned Jenks and Broken Arrow, these are suburbs of Tulsa, He used to work as an aricraft mechanic for American Airlines now he owns a bank with ten branches in tulsa, oklahoma, Buying low and selling High now that is what I call a lesson in success. increasing sales in a camera shop. Well that is a nice thing to do.

man we had some wild parties down there on that land back in high school, ahh those were the days. I dated this really hot red head in high school naked emily kaiser, as in george kaisers daughter he owns BOK. man i really now how to screw up a good thing,lol.

best day to buy a truck or a tractor is the very last day of the month, they will bend over backwards to get your business in by the time they close. Ive heard alot of bad things about dealers in arkansas, seems there are alot of people who come to tulsa to buy tractor pullin trucks.

 

[Riptide23]

Do you really think a sales person has the time during the day to surf the net? They're supposed to be selling - not surfing. Look at all of the manufacturers and all of the models discussed on this forum - I just don't think anyone can be familiar with every model of every manufacturer in-depth.

Well, yeah, I do. If there's no customers in right now, how about walking over to the literature rack, and READING them? That's what your customers are doing. How about visiting the Deere dealer? That's what your sutomers are doing. And how about checking out TBN? That's what your customers are doing. Spend some time in the service dept. Get the low down on issues. How is it that a customer can come in with an internal Kubota service bulletin, and yet some salesmen never heard of it, or worse, call BS?

Fact is, the good salesmen hope the bad ones never change. I just wish the good ones were closer...