Dealer Kubota Dealers Going Out of Business ? What Gives ?

[Tractordawg]

I agree that I like the little guy but the fact of the matter is with the new tier 4 engines and computers they refuse to invest in equipment and training (like they will make it stop) by refusing.

As a fleet manager we had a Kubota piece go down in eastern NC and I wanted to email a purchase order to the Kubota dealer, they didn't use email, fax only. As you could imagine the unit took about 6 weeks to get fixed and my guys in the field said they would go by and Barney and the guys in the shop would just be BS'ing and not working on anything. We actually use a ford dealer to fix our orange stuff out there now.

 

[brain55]

I agree that I like the little guy but the fact of the matter is with the new tier 4 engines and computers they refuse to invest in equipment and training (like they will make it stop) by refusing.

As a fleet manager we had a Kubota piece go down in eastern NC and I wanted to email a purchase order to the Kubota dealer, they didn't use email, fax only. As you could imagine the unit took about 6 weeks to get fixed and my guys in the field said they would go by and Barney and the guys in the shop would just be BS'ing and not working on anything. We actually use a ford dealer to fix our orange stuff out there now.

When I worked in Kubota dealerships in the 80's and 90's I didn't think the dealer was allowed to opt out of specialty tools. Kubota at that time didn't ask permission, they just sent you tools and billed you. It was part of the dealer agreement. The first Kubota dealer I worked for could be considered small, there were 6 of us including the owner at the most. The second dealer was a little bigger. It was my understanding too, that if you wanted to get paid your full shop rate for warranty you had to send at least one mechanic to service school once a year.

Brian