L Series HST Recall
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buck12
Veteran Member
My 5460 is safe but just by a few units. I feel for those affected by this. How Kubota handles this will say a lot.
Actually, it speaks volumes.
This is my 4th Kubota tractor in 20 years of ownership. BX25, B2650, L3540 and the current L4060.
Received the letter, called dealer, they had no idea of recall (1st example of bad process).
Three days later dealer talked to area service advisor, he had no idea of recall (2nd example)
Five days later, dealer now aware of recall, waiting on parts availability and time required to perform. No idea at this point
So, I have a 4 week old tractor with 7.3 hours on it. I understand the cab has to come off, unit gets split in half for repair and reassembled. To say I'm displeased is an understatement.
I called Kubota in OH to speak with customer service. Talked to the nastiest person, she missed her calling, she would fit right in working at the Division of Motor Vehicles in NJ.
Seriously, I'm at a loss for words here. I know it's not my dealers fault, they are trying to help, but I don't really want a 7 hour old tractor going in for major surgery. I asked them my options, they said I really don't have any. Kubota won't replace the tractor. They will repair.
So disappointed
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Notforhire
Veteran Member
Luck of the draw.
I actually called twice.
The first person I spoke to was a little abrupt and I ended up on hold for 15 min.
I hung up and called back. This time I got a young lady that couldn't be nicer.
I think they are swamped with calls.
rScotty
Super Member
- Joined
- Apr 21, 2001
- Messages
- 9,568
- Location
- Rural mountains - Colorado
- Tractor
- Kubota M59, JD530, JD310SG. Restoring Yanmar YM165D
Uh.... 7.3 hours to a complete tractor split!? I think I would simply return it and say, "no thanks". There should be no problem with that.
rScotty
buck12
Veteran Member
I was a bit concerned for an hour or so yesterday. I sat down for a snack before heading to our remote property and was browsing TBN when I saw this thread. During my 45 minute drive to the property, I kept thinking I don’t want an almost $50,000 tractor with 48 hours that has been almost entirely disassembled and put back together. To make matters worse, I kept thinking about the dealer telling they had trouble keeping good mechanics when I bought the tractor. The other thing that came to mind was that I just (last Saturday) sold my Mahindra because I decided I didn’t need it anymore.
I am very thankful my tractor appears good to go for Spring work but feel for those who have to deal with this.
The tractor has 7.3 hours on it since new. The repair is something like 40 hours of warranty labor. Dealer is still trying to get information from Kubota as to exactly what they need to do.
How can a company be so dysfunctional that they send letters to customers to discontinue use immediately without letting the dealers know the fix. Again, dealer is trying to help, they simply don't know what fix is or parts availability. Their regional lead is in the dark as well.
How can a company be so dysfunctional that they send letters to customers to discontinue use immediately without letting the dealers know the fix. Again, dealer is trying to help, they simply don't know what fix is or parts availability. Their regional lead is in the dark as well.
riptides
Super Member
Complain long and loudly. As a long time Kubota customer, buying a new tractor only to have it split under warranty work is unacceptable to me too.
I hope for the best to all under this issue. Customers and dealers. Kubota needs to make this really right.
Hilbilly
Veteran Member
****, I just got the letter today.
I bought a new premium tractor so I wouldn't have problems and now this. $65,000 for a new tractor and after I take it in for this fix, I get a rebuilt / refurbished one back. This is wrong.
If the factory that builds tractors all day long can't get the assembly done properly how in **** can I trust a mechanic that may have never split one of these to do it right. So far the dealer tore the inner fender liner when they put the air ride seat in and had to replace the liner. Then they came out to fix a leaking connection for the dealer installed third function and it's leaking again. I am very pissed about this.
I'm having a run of bad luck with new or almost new stuff. First I buy a Massey cabbed tractor with 185 hrs on it. I ended up trading it in after $4500 worth of repairs was done to it and it still wasn't running right. Then I buy a new inverted snow blower for $6300 and it self destructs in the first 100 feet of operation and now Kubota wants to tear my new tractor apart to check for a loose bolt. WTF
I bought a new premium tractor so I wouldn't have problems and now this. $65,000 for a new tractor and after I take it in for this fix, I get a rebuilt / refurbished one back. This is wrong.
If the factory that builds tractors all day long can't get the assembly done properly how in **** can I trust a mechanic that may have never split one of these to do it right. So far the dealer tore the inner fender liner when they put the air ride seat in and had to replace the liner. Then they came out to fix a leaking connection for the dealer installed third function and it's leaking again. I am very pissed about this.
I'm having a run of bad luck with new or almost new stuff. First I buy a Massey cabbed tractor with 185 hrs on it. I ended up trading it in after $4500 worth of repairs was done to it and it still wasn't running right. Then I buy a new inverted snow blower for $6300 and it self destructs in the first 100 feet of operation and now Kubota wants to tear my new tractor apart to check for a loose bolt. WTF
Peter 315
Super Member
SAD, Some worker don't care and just do a crappy job and we pay for it .....
