Lack of response from Kioti on loader repair program

[Highbeam]

None here as of 1/22.

 

[sodamo]

None here as of 1/22 either.

David

 

[coasterez]

no, not here

 

[Steverino]

None here 1/23/07!

 

[RedRocker]

Nothing here either.

 

[VictorW]

Nothing in my mailbox either.

 

[Superduper]

So I was just wondering, if a Kioti owner did not perform the retrofit, regardless of whether by choice or because he was not properly informed of this retrofit campaign period, and notices cracks on his loader after April 30, 2006, say May 30, 2006, and it is well within the warranty period, what is the justification for withholding warranty repair or retrofit work? After all, by coming out and offering the repair or retrofit at zero cost, they have constructively acknowledged responsibility for correcting the problem. Arbitrarily setting a date of April 30, 2006 without regards to the warranty period of any respective owner is probably not going to hold up in any legal challenge, provided that the owner wishes to go there. Certainly, the repair falls easily within the limits of small claims court and can be challenged at minimal cost albeit at a emotional as well as time cost. The Kioti owners right to warranty repair work is based upon the warranty that he received with his tractor, and not by any arbitrary 90 day period subsequently set by the manufacturer. The fact that Kioti performed even 1 repair or retrofit establishes that this is a repair which falls within the tractor's warranty and I would surmise that any litigant, based on Kioti's action of performing the retrofit work in the past, has a good case for future performance so long as challenged within the warranty period. For those owners deciding to wait, I would caution that the manufacturers intention could be to offer the retrofit to ALL owners for a period of 90 days, then thereafter fixing only the affected tractors up until the warranty period lapses. Since only 10-20% of the tractors are showing this symptom at this time, the remaining 80% might have this problem manifest at a later time, or at a time when the usage of the tractor might change from light duty to medium/heavy duty.

 

[depratt_equip]

They will not do this... they set the april 30th time frame so these repairs don't drag out for over a year..... they want to get these kits on as quickly as possible... if some people fall though the cracks because they bought it used and don't get a letter (which are coming) they will get a kit and Kioti will take care of them.

Now if someone says "no i don't want this kit" then it will be handled differently. What would truck mfg do if you said "no i don't want the new updated injectors for free" and then they suffer an engine failure do to an improper spray pattern washing down the side wall... Do you expect them to cover this? Now if you could prove you didn't know about it and did not knowingly reject the warranty then im sure it would be covered... If a Kioti customer of mine does not want the kit I will not install it... But they will sign something stating they don't...

sometimes I am just amazed about what I read on TBN.....

 

[Dodgeram]

Hey this fun...
Let's take Superduper's idea a little further..
Let's say tractor "orange" has a certain model that has a problem, with, let's say the floorboards cracking. Now "orange" company does not issue a recall, but acknowledges that there is a problem. Any machine that developes a crack will get the floorboards replaced during the warranty period. For the sake of argument, we'll say "orange" company came and got the unit, repaired it and returned it, NC.
Now fast forward three, four, five years down the road, and you guessed it, my floorboards crack. Can I reasonably expect "orange" company to come get the unit, repair it and return it for free?
I honestly don't know what I'd expect. I guess I'd hope they would step up, but from a business standpoint, I would not be suprised if they refused.
Ideas???
Tom

 

[MessickFarmEqu]

BTW, Isn't it about time for Neil to check in?
Tom

I'm here, but I've learned when to just keep my mouth shut. It seems you all are doing a fine job.

Let's say tractor "orange" has a certain model that has a problem, with, let's

Lets be real here, anyone with any level of knowledge about how this was handled will quickly see some striking differences in the way that these two companies addressed these two simular issues. Your trying to imply things that are simply not factual.