Last straw for this dealer

[riptides]

Sorry,

But did you ask the following:

Estimated Time
Materials to be used and
Estimated cost?

Face it, sometimes you have to ask the questions.

-Mike Z.

 

[LoneCowboy]

only a ripoff service joint would charge 339 dollars for what is obviously right around a $100 repair.
parts were $25, and that's reasonable
it's the 4 hours of labor that's unreasonable.

trust me, never going back again. ever. Anyone wants the name, feel free to PM me.
Beyond upset about it.

 

[schmism]

its simple....

YOu say

Ill pay you the $135.67 it should have cost

or ill walk away and you can keep it.
h3ll a new 6' KK hog is like a whole nother $150! more right!

 

[pinemountainman]

Don't you just "LOVE" it when somebody gets a bonus in paid on your behalf or you just didn't know that you got everyone lunch for the week! LOL

 

[Slacker]

Brian,

Just find a new dealer. Be sure to send the owner of the old dealership a detailed letter politely explaining why you chose to take your biz elsewhere.

 

[LoneCowboy]

apparantly you only have to beat me over the head 5 or 20 times before I get the message.
New dealer found
we'll never be back to this one
never.

 

[Robert_in_NY]

Sorry,

But did you ask the following:

Estimated Time
Materials to be used and
Estimated cost?

Face it, sometimes you have to ask the questions.

-Mike Z.

It comes down to trusting your dealer. The history between lone cowboy and this dealer isn't very good. If they had some sort of problem with this job then they should have explained it to him. From everything LC has told us regarding this dealer it doesn't surprise me.

I had the 3pt frame break on a snow blower. I stopped at the dealer that I was near at the time. I like the guys there but don't have very much history there and they don't see me enough to remember who I am. Anyway, The frame broke and was bent up bad. Pulled in and parked the tractor there and asked them to fix it as I had no welders at the farm I was heading to. They rebuilt the frame and painted it up and only charged $130. This was 3 years ago and for the amount of work they did it was well worth the $130. Some dealers are great, others aren't. They knew I was in a bind and was 20 miles from my home farm. It would have been a great time to make a few extra dollars like LC's dealer appears to have.

 

[riptides]

It comes down to trusting your dealer. The history between lone cowboy and this dealer isn't very good. If they had some sort of problem with this job then they should have explained it to him. From everything LC has told us regarding this dealer it doesn't surprise me.

Yes, it was a glorious relationship. And LC hoped for the better. If he had asked the questions he may have never been in that situation.

Never assume someone will do the right thing.

-Mike Z.

 

[Z-Michigan]

Never assume someone will do the right thing.

-Mike Z.

That's a pretty sad way of operating in the world. It protects you in some ways, but at what cost?

My local Jeep dealer recently charged me $12.75 PER QUART of oil for an oil change, and simultaneously charged me for 8 quarts when the engine only holds 6.4 (per owner's manual and when I've done changes myself). I called them on the # of quarts and they changed the bill to charge me for only 6 (7 would have been justifiable, I guess), but the price per quart is still insane. I know dealers have some markup, but in prior changes they had charged me $8 per quart, while I know that this type of oil (a specialized synthetic from a specific brand) retails for $6 or so. I could put up with the $8 price, but with no warning they charged me 60% more than that. Should I have to ask before each and every oil change what the price per quart of oil is going to be? Can't I assume it will be reasonable within my prior experience at the same dealer, and the industry custom?

 

[shvl73]

Can't I assume it will be reasonable within my prior experience at the same dealer, and the industry custom?

I always thought it was common to take jobber price X2= billable price.

 

[Z-Michigan]

Is jobber price retail or wholesale?

Anyway, it seems like my prior experience at the same dealer, within 6 months and without any change I'm aware of in the overall price of synthetic motor oil, would be enough to make me think I don't have to expect a 60% price increase on my next service. I should also mention that they give a supposed written estimate but they never stick to it, and it didn't mention the price of oil or an overall price that would give me any reason to expect this charge.

I think for people who are experienced consumers of a type of product, it's reasonable to expect the price, if not stated, to be within the norm for that product or service in that area.

 

[shvl73]

Is jobber price retail or wholesale?

Jobber would be dealer cost.
This is from my very old and limited experience with automotive repair shops. I could easily be mistaken.

 

[Diesel-ME]

only a ripoff service joint would charge 339 dollars for what is obviously right around a $100 repair.
parts were $25, and that's reasonable
it's the 4 hours of labor that's unreasonable.

trust me, never going back again. ever. Anyone wants the name, feel free to PM me.
Beyond upset about it.

Perhaps this was the dealer's way of ensuring this outcome....

Doesn't matter now. Good luck with the new dealer LC!!

~paul

 

[Farmwithjunk]

Never assume someone will do the right thing.

-Mike Z.

Sad as it may seem, in todays world, you have to assume someone will do the WRONG thing until they show evidence that they'll do otherwise. And then when you find that mechanic/dealer/salesman/ect that will go the extra mile, do it at a fair price, and leave you with a lasting GOOD impression, make EVERYONE aware of their good deeds.

I'd venture a guess the dealer holds a fair amount of anamosity towards Brian by this point, regardless of the fact Brian had a legitimate (series of) complaint(s). No doubt this entire episode has caused this dealer troubles with parent company, New Holland. Maybe the high price is his way of exacting "revenge". At any rate, it's time to part company.

 

[daTeacha]

I should also mention that they give a supposed written estimate but they never stick to it, and it didn't mention the price of oil or an overall price that would give me any reason to expect this charge.

QUOTE]

I believe there is federal law regarding written estimates and how much the cost of the job can vary from it without calling you first to notify you and get your approval. Read the fine print on your estimate form and you may have just cause to request at least a refund of the amount in excess of the estimate. You will also serve notice that you won't tolerate any more price jacking just because they think you'll pay it.

 

[dixiedrifter]

Get a big sign, that says "BEWARE DEALER RIPPED ME OFF CHARGED $300 LABOR ON A FOUR HOUR JOB THAT SHOULD HAVE TOOK ONE" and stand out in front of the dealership for a couple hours.

 

[bandit67]

Cowboy,

I have a pretty good idea which dealer you have been working with, based on your issues, and what I've heard about that dealer. Have you ever dealt with them before you got this current machine? I traveled an hour to another dealer (possibly the one you are now dealing with) to purchase and have service done, all of this when I lived in Boulder County.

I just can't believe you spent all that money and time dealing with those guys.

There are enough Colorado folks on here now that for future purchases, you can probably get some reliable recommendations on a decent dealer, and maybe some warnings on who to stay away from.

By the way, I can refer you to a good welder that works in Boulder County. I've used him for my house, and on my tractor, and he is very, very reasonably priced. As a matter of fact, I will miss not being able to use him now that I live a ways away.

 

[tommu56]

apparantly I give people way too many chances
but you only have to beat me over the head 5 or 6 times with a baseball bat before I finally learn.


tail wheel picture attached.

Part of the difference is most of you might get 50 hours in all season.
I get a couple hundred in since June 1st (so far and it's just getting busier).

BTW, my 4 year old Massey Fergesun, no real issues, 400+ hours, and the same with the bushhog shredder. And that dealer that has worked on the MF, no issues.
You'd think I'd learn.

Except for the poor design on the rhino shredders, I'm beginning to see that almost all the issues trace back to this dealer's service department.

lonecowboy

That tail wheel looks like one I saw that didn't have a toggle in top link and went in valley and put the load on tail wheel and front wheels.
Would that be possible?

tom

 

[LoneCowboy]

lonecowboy

That tail wheel looks like one I saw that didn't have a toggle in top link and went in valley and put the load on tail wheel and front wheels.
Would that be possible?

tom

once maybe
4 or 5 times?
no
on two different cutters on two different tractors.
the top link is adjusted tight so it has TONS of room to move up.