DavesTractor
Elite Member
Just saying, I know what it takes to make a high pressure hose. I have dealt with rubber venders, machine manufacturers, and machine designers, national and international quality people, as well as actually set the machines up to build them. There should have been an active recall and all defective lines replaced before customers had to deal with it! We had a vender send us the wrong rubber compound once. When it was discovered, we pulled everything from the customers vehicles, sent people to change hoses on car lots, everything from the customer back to the rubber vender was scraped! I have one of these tractors with the braided hose, Mahindra knows about it and I have heard nothing except on this forum about it! Just saying, I am probably more versed on hydraulics than most having worked around it my whole life. Good hose's do not leak, at least not for a long while. Seen many last 20 years with no problem.
As a Mahindra dealer it may surprise you that I agree with most of what you say. This was more than a handful of tractors, and it caused no-starts, poor starts, and dropped fuel on the ground. No doubt they were slow on getting this fixed, and now they are on a "fix as fail" instead of being more proactive. So I'll beat them up a little too, and I am one of their volume dealers, but I also look at things objectively. Having said that, I think how they handled this is common in the tractor world, but I'd like to see that change.
What I don't understand is why some issues are "fix as fail" and some are campaigns. Years ago we had a bad batch of loader hoses on one model of loader. They identified the problem, figured out what batch of hose went on what loaders and send a note to all dealers to immediately change those hoses on particular serial numbered loaders. Perfect! And often Mahindra does solve issues just like that, and that is they way to do it. Not sure why the braided fuel hose leaking issue was not handled that way.
But here is what you will appreciate, they hired a guy that is way up the food chain in the quality department that used to work for BMW on the quality side. So he is from the car side, and he knows his stuff, and he understands processes. But it takes a little while to change a culture and to put these processes in place. We see quicker problem resolution on the Korean (reasonably fast on most issues) and Japanese (really fast) models. On the Mahindra built machines, it seems there is a culture of being slower to admit they have an issue. This braided hose deal is the best example.
A reminder, this hose deal affected a small minority of the tractors that Mahindra sold in the USA. It had no effect on the Max, eMax, 15/16/1500, or 10/2500 series, and those models make up the lion's share of sales in the USA.