Longevity welder

[LONGEVITYsimon]

I can't speak for the the other brand .. Only my experience with Longevity .. You are right about my OP ... All I can say was as I said ... When they asked me if I had an idea what caused the failure .. I admitted it was my lack of maintaince .. They could have blown me off and said nothing we can do ... They didn't .., they replaced it !!!

I'll tell u this ... If longevity elects to respond they will say "oh my god this man totally abused this machine" ... In today's world it's so easy for companies to say "we are sorry but ???"

Longevity came thru and I did spend some more money with them for my plasma cutter WHY?? Because they cared about me ... I wasn't an email, a voicemail ... I was a customer that shared my story and recieved service above and beyond the call of duty ... Again thanks to everyone at longevity for taking such good care of me .. Also ... Just call them and ask them to give u the best quote possible .. You just may be surprised !!

Thanks for sharing the experience. I am glad our staff took care of you on more than one occasion. We are making more of an effort to be part of the tractor community without spamming or throwing our brand in your faces. If you want good quality equipment, good prices, we are here when you are ready. One thing I am proud to say is most of Longevity equipment is now made in the same plant all the big brands make their machines, which is a huge leap for us in terms of quality and performance! If any one of you feels that you did not get the service you deserve, please call me direct at any time

510-887-7090 x 201 or email simon@longevity-inc.com

 

[lilranch2001]

I am now disappointed in Longevity
Simon made quick contact with me and copied some (apparent) sales people, who have not found time to contact me in any way

I do not think it should take 2 and a half days for a little sales information to be sent via e mail.

At least I feel like I gave them a shot

My boss has returned to the e coast so now I will try to find time to next week to get back to Mark at Everlast.

 

[longevity]

I am now disappointed in Longevity
Simon made quick contact with me and copied some (apparent) sales people, who have not found time to contact me in any way

I do not think it should take 2 and a half days for a little sales information to be sent via e mail.

At least I feel like I gave them a shot

My boss has returned to the e coast so now I will try to find time to next week to get back to Mark at Everlast.

Hi lilranch,

Sorry you may not have been contacted by sales today, we actually had our phones down all day with ATT fixing some lines. I am still in the office catching up, would love to talk to you personally to see how we can meet your needs.

Thanks,

Simon

 

[longevity]

I am now disappointed in Longevity
Simon made quick contact with me and copied some (apparent) sales people, who have not found time to contact me in any way

I do not think it should take 2 and a half days for a little sales information to be sent via e mail.

At least I feel like I gave them a shot

My boss has returned to the e coast so now I will try to find time to next week to get back to Mark at Everlast.

Hi Lilranch,

This is Daniel, one of the sales person that was copied in the email by Simon, I understand your frustration with the wait time. And while what Simon says is true about our phone lines being down, it is not an excuse. John and I receive close to 30 price quotes a day, and unfortunately this one seems to have fallen through the cracks. Again, not what we strive for and not what we provide 99% of the time in regards to customer service. I will shoot you over an email, nd if you wish to call me directly, you can at 877*566*446 ext.206.

-Daniel

 

[ishiboo]

I briefly looked at Longevity welders, I need a plasma and TIG to go with my new Millermatic 252 I bought myself for Christmas.

To me, the fake Amazon reviews Longevity has setup were enough to put me off permanently from ever buying a Longevity product. I can see if an errant staffer made a mistake and submitted them, but they haven't delt with the fact that 99.9% of their Amazon reviews have been blatantly fake for years.

I'm probably going to get the Eastwood combo for now, and upgrade to Miller in the future.

 

[blueriver]

I know nothing about the Amazon reviews .. I do know the day I placed my order for the plasma cutter John asked for my contact number .. In case we got disconnected .. He did say they where having phone issues .. I'm longevity all the way because of my experience with them

 

[Reverser]

I briefly looked at Longevity welders, I need a plasma and TIG to go with my new Millermatic 252 I bought myself for Christmas.

To me, the fake Amazon reviews Longevity has setup were enough to put me off permanently from ever buying a Longevity product. I can see if an errant staffer made a mistake and submitted them, but they haven't delt with the fact that 99.9% of their Amazon reviews have been blatantly fake for years.

I'm probably going to get the Eastwood combo for now, and upgrade to Miller in the future.

Yes, this was brought up at another welding forum site, and I looked up the Amazon reviews to see for myself.
There is one guy that says his name is Charlie Williams who has written perfect reviews for 13 Longevity machines.

I saw on the news a while back that there are people who make a living writing perfect reviews for companies.

 

[Shield Arc]

Charlie Williams who has written perfect reviews for 13 Longevity machines.

WHAT?!:shocked: Wait a minute, I have to go count machines, I might have to buy more!:laughing:

 

[Reverser]

:laughing::laughing::laughing:

 

[ishiboo]

I know nothing about the Amazon reviews .. I do know the day I placed my order for the plasma cutter John asked for my contact number .. In case we got disconnected .. He did say they where having phone issues .. I'm longevity all the way because of my experience with them

Is that your experience? Just about anywhere I call asks that these days. OnStar just asked me a few days ago