Miller warranty

[mikehaugen]

I'm no attorney but the wording of the warranty seems problematic. It reads, "All warranty time periods start on the delivery date of the equipment to the original end-user purchaser, and not to exceed twelve months after the equipment is shipped to a North American distributor or eighteen months after the equipment is shipped to an International distributor."

The problem to me is the operative word, 'and'. For it to make sense to me, the operative word should be 'or'. I don't see how both conditions can be met after 12months. :confused3:

Or perhaps "but"?

 

[Arc weld]

Get Miller involved ASAP. A longer cord doesn't wreck a switch. This place is %$#@&^! you around. Sadly they aren't the only ones. Miller decides if it's warranty if there are any concerns not the repair shop. The repair shop probably has to wait a little while to get paid from Miller and that's why they're giving you the BS stories. Have seen it on other products besides welders.

 

[dragoneggs]

Yeah I agree with Arc... call Miller directly and explain your situation. Miller surely wants to know how their authorized dealers are handling their customer service. This is paramount to a manufacturer and their brand protection.

 

[mx842]

Get Miller involved ASAP. A longer cord doesn't wreck a switch. This place is %$#@&^! you around. Sadly they aren't the only ones. Miller decides if it's warranty if there are any concerns not the repair shop. The repair shop probably has to wait a little while to get paid from Miller and that's why they're giving you the BS stories. Have seen it on other products besides welders.

What the guy said was that who ever put the long cord on didn't leave enough cord inside from where the outside clamp was and it caused the switch to crack. I haven't seen it yet so I don't know what happened. I don't remember now how the cable was run but when I put it on I ran it just like the original one was run.

The guy claimed that they talked to Miller and they are the ones that said the long cord voided my warranty. Again, I wasn't there when the guy did or didn't call I'm just saying what he said.

OH, I don't know if I mentioned this or not but when I called them yesterday to ask about the bill they told me that was only an estimate. They had not done the work yet and he acted somewhat like I was holding him up. He called and left a message last Thursday and I didn't answer the phone. Then I waited until Tuesday of the next week to call and ask about the machine. Never mind that there was a holiday in between and they were not even there Monday.

When I talked to him I told him to not fix it and that I would come get it like it was. Want to bet what the bill is probably still going to be for the check out? My guess is that it will still probably be close to $200.00.

 

[jimcolt]

Miller, like every other reputable manufacturer....has to have a written warranty. There are always exceptions and especially (if the dealer you brought it to is an authorized Miller repair house) with the lack of timely service and callbacks....I'm sure a phone call or email describing the timeline of the scenario will help you solve your issue. I recommend going back to the dealer you bought it from and asking them for the contact info for the regional Miller rep, then outline the situation to him. They are a good company and I suspect you will get covered under warranty. I have heard mostly good about their product support. I have never tried it as I bought my 3 Miller pieces (well, one is a Hobart) used!

Jim Colt Hypertherm

 

[Arc weld]

Miller is usually really good but I just remembered a slight problem I had with some woman in customer service at Miller. One of the distributors for the place I worked ordered a MM211 and when it arrived, the MVP plug for the 110 volt was missing. Probably a blessing in disguise. This woman was arguing with me trying to explain how they test the machines and there's no way the plug could be missing. This was a good honest customer and the plug is worth maybe $10. I gave up with her and got the name of the companies contact person at Miller. I explained the whole thing to her and had the plug in 2 days. Miller has no problem giving warranty on lenses and helmets so it shouldn't be a problem to get warranty on a switch. If you have a good sales rep would help but sometimes talking to someone higher up helps the most.

 

[mx842]

Miller is usually really good but I just remembered a slight problem I had with some woman in customer service at Miller. One of the distributors for the place I worked ordered a MM211 and when it arrived, the MVP plug for the 110 volt was missing. Probably a blessing in disguise. This woman was arguing with me trying to explain how they test the machines and there's no way the plug could be missing. This was a good honest customer and the plug is worth maybe $10. I gave up with her and got the name of the companies contact person at Miller. I explained the whole thing to her and had the plug in 2 days. Miller has no problem giving warranty on lenses and helmets so it shouldn't be a problem to get warranty on a switch. If you have a good sales rep would help but sometimes talking to someone higher up helps the most.

Yeah, sometimes you talk to someone that is just having a bad day and it pays to go a little higher up the adder. I called miller one day last week and talked to someone in service about this problem I'm having. He told me that just putting the longer cord on this machine would not void any warranty. As long of course that it was installed properly and was large enough for the job. That's where the sticky part comes in.....all the people doing the work have to say is that it wasn't installed correctly which made the switch go bad and they got you. The guy at Miller said he was going to call those people and see what's up to see what they can do. It's been almost a week though and I haven't heard a peep out of anyone.

 

[XMS]

Call Miller direct. Have your serial number available. Ignore LWS telling you what Miller says. Just call Miller.

I had a warranty request for my Multimatic 200 on a firmware upgrade (yup, they come with chips you can swap out for upgrades). Also mentioned to the Miller guy that the ground clamp fell off the cable on the first use. He was trying to send me a new one until I finally told him I can hammer my own clamp, and already had. But he was almost insistent on sending one, anyway. I'd have taken it, but I got so much stuff already I'd just lose it.

When you get someone there, they are helpful. My experience has been getting a person to talk to is hard. Skip anything email-related with them, and forget their website forms. Just call the number and be prepared to talk to a few heads over a day or two. Eventually you'll get someone solid.

 

[mx842]

Well I got my little girl back......still broken and $50.00 lighter in my pocket book. I talked to miller a couple days ago and the fellow I talked to agreed to give me a new switch but he would not pay for the rest of the stuff they had to do. After thinking about it I decided to just go get it and be done with it. I'll get a switch from lowes or the electrical supply place in town.

When I got there the guy said well it's not fixed yet! I said you told me you would have it done last week and if I wait much longer I'd be too dang old to use it. I said just tell me how much my bill was and I'll pay it and get on with my life. He told me $200.00.

I asked him just what did I get for my $200.00? He said testing, he had to replace the gun liner, assembled the wire roll the correct way that when it came in it was put together wrong, and removed the power cord that was wrong for the machine and when he did the switch fell apart.

I told him are you sure you did all that to this machine? I explained to him that I told him that the roll was just laid in there because you said you needed the roll of wire to test it. And....as far as the liner I also told you that I had just put a brand new liner in it before I brought it in and never even put a tip on it. As for the wrong cable, I told him I had put that cable on there the day I brought it home and that was almost three years ago so it seems to me If I had broken it then it would have caused me problems before now. He pizzed and moaned some but finally said,......well how about $50.00? he had to get something out of it to cover some of his cost. I guess I could have went on a little more but I decided to be done with it and get the heck out of there before my true feelings got in the way.

Hopefully once I put a new switch in it will be ok. I guess I'll just have to wait and see.

 

[XMS]

Well I got my little girl back......still broken and $50.00 lighter in my pocket book. I talked to miller a couple days ago and the fellow I talked to agreed to give me a new switch but he would not pay for the rest of the stuff they had to do. After thinking about it I decided to just go get it and be done with it. I'll get a switch from lowes or the electrical supply place in town.

When I got there the guy said well it's not fixed yet! I said you told me you would have it done last week and if I wait much longer I'd be too dang old to use it. I said just tell me how much my bill was and I'll pay it and get on with my life. He told me $200.00.

I asked him just what did I get for my $200.00? He said testing, he had to replace the gun liner, assembled the wire roll the correct way that when it came in it was put together wrong, and removed the power cord that was wrong for the machine and when he did the switch fell apart.

I told him are you sure you did all that to this machine? I explained to him that I told him that the roll was just laid in there because you said you needed the roll of wire to test it. And....as far as the liner I also told you that I had just put a brand new liner in it before I brought it in and never even put a tip on it. As for the wrong cable, I told him I had put that cable on there the day I brought it home and that was almost three years ago so it seems to me If I had broken it then it would have caused me problems before now. He pizzed and moaned some but finally said,......well how about $50.00? he had to get something out of it to cover some of his cost. I guess I could have went on a little more but I decided to be done with it and get the heck out of there before my true feelings got in the way.

Hopefully once I put a new switch in it will be ok. I guess I'll just have to wait and see.

My Gawd. I am so sorry to hear about your trouble. It must be that Miller would not pay them for the warranty service required.

I got plasma and welding equip from them, and I've made a note. They just dropped a notch in my eyes.

God Bless.