musa marketing are you for real?

newtractor · Jun 11, 2005

Hey musa how about some confirmation that you are from Mahindra marketing? This would put down some of the jitters out here concerning Mahindra and whether they really are concerned about customer satisfaction /forums/images/graemlins/tongue.gif. I realize by doing so may subject you to more gripe, complaints but could also reinforce Mahindra commitment to excellence products and customer service. I have a 3525 with 20 hours on it at this time and have no complaint but am a bit unnerved by some of the complaints and problem I have read on this forum. Thank ahead of time for listening.

BobG_in_VA · Jun 11, 2005

I sent a PM to this poster over 3 days ago. No response as yet. I believe this was fake. Hope I'm wrong, but I've been dealing with Mahindra over the last couple of months and noone like this has come across my "radar". Again, Hope I'm wrong...BobG in VA

jwcinpk · Jun 11, 2005

I also PMd and have not received a response.

mboulais · Jun 13, 2005

I too sent a PM to musa a few days ago, with information request by musa. No response yet.

musa_marketing · Jun 15, 2005

I didn't know providing my name is so important. My reluctance is that I could get inundated with telephone calls and would not be able to respond to them in a timely manner as I am traveling to make dealer visits for the next three weeks.

My name is Jim Startz and I am head of marketing for MUSA and am located in the Tomball office.

I am trying to monitor this forum and to provide assistance. We are looking for ways to better support our dealers and customers.

I am working on some ideas to make this possible.

YanmarFever · Jun 15, 2005

I have spoken with Mr. Jim Startz before at mahindra, and yes he does work there.
Ernie
Ernies Imports

DavesTractor · Jun 15, 2005

I've met Jim myself and can vouch for him. I think it is great that a guy in his position and as busy as he is will take the time to listen and to help out. Thanks Jim!

Slippy · Jun 16, 2005

Jim, my hat is off to you and musa. At least you are willing to try. I think the posters need to be mindful of this and not be knocking on your door for every minor problem. As always, dealers are the first stop. This really is a great forum and the folks posting have a lot of good ideas, just like the back hoe swing problem that another poster solved. Look forward to you and musa being a part of this consortium. Welcome!

newtractor · Jun 16, 2005

Mr. Startz,

Thanks for the confirmation, I believe by you monitoring this forum say a lot at least about your commitment to listen to what Mahindra customer are saying about their products. I also realize by given your name it could open the door to "Pandora's Box" and actually become somewhat of a hindrance to you in trying to help. Hopefully people will realize the benefits of just having you participating on this forum and not overload you. Thank again for listening.

Maine_Polack · Jun 16, 2005

Giving us your name makes you much more "real". I appreciate your doing this.

The following is lifted from another thread, concerned with musa:

( 
I do indeed work for Mahindra USA in the marketing department. Please do not consider me a savior, but I will monitor the site and will do what I can to help customers with issues.

There have been some posts that we do not respond to emails. I know that those addressed to me, marketing@mahindrausa.com, are answered. We did have some server problems that prevented us from getting emails, but that has been fixed. I am also trying to make sure those in other departments respond to their respective emails.

 )

In the past I have sent a few emails through the Mahindra site. The only one that was acknowledged and answered was the one sent to Marketing.