My letter to Kioti, loader rerepair, long

[gmsssi]

KJ,

Kioti does have someone monitoring TBN regularly!!! Primarily in marketing because I've had regular coorespondense and contributed to picture request. Don't believe for one minute that Kioti isn't aware of this thread. They need to get off their butt and DO something about this loader. It would be much cheaper to address it now than to continue to lose customers!

 

[gmsssi]

KJ,

Kioti does have someone monitoring TBN regularly!!! Primarily in marketing because I've had regular coorespondense and contributed to picture request. Don't believe for one minute that Kioti isn't aware of this thread. They need to get off their butt and DO something about this loader. It would be much cheaper to address it now than to continue to lose customers!

 

[KiotiJohn]

</font><font color="blue" class="small">( KJ,

Kioti does have someone monitoring TBN regularly!!! Primarily in marketing because I've had regular coorespondense and contributed to picture request. Don't believe for one minute that Kioti isn't aware of this thread. They need to get off their butt and DO something about this loader. It would be much cheaper to address it now than to continue to lose customers!
)</font>
I really wish you guys would read my threads the way I write them instead of interpreting them the way you want to.
I am fully aware that more than one person at Kioti monitors this site, but it is not part of the corporation, or their job description. Kioti is not under any obligation to read this site and act on things posted here. That's what they have a service department for, and complaints should come through the dealers to the service department, not through TBN.

I hope this is much clearer.

I really think everyone should give Kioti a chance to respond to Highbeams e-mail before we continue to damage their image unnecessarily.

Every time there has been an issue, someone at Kioti was already working on it before I spoke with them in the office. Things don't always move as fast as we would like in the corporate world, but you have to understand they have a lot of dealers with whom they deal every day. They don't have the largest staff so that they can afford to just have someone sitting reading posts all the time, and dealing with a big issue such as this is going to take some talk and time in the corporation.

John

 

[KiotiJohn]

</font><font color="blue" class="small">( KJ,

Kioti does have someone monitoring TBN regularly!!! Primarily in marketing because I've had regular coorespondense and contributed to picture request. Don't believe for one minute that Kioti isn't aware of this thread. They need to get off their butt and DO something about this loader. It would be much cheaper to address it now than to continue to lose customers!
)</font>
I really wish you guys would read my threads the way I write them instead of interpreting them the way you want to.
I am fully aware that more than one person at Kioti monitors this site, but it is not part of the corporation, or their job description. Kioti is not under any obligation to read this site and act on things posted here. That's what they have a service department for, and complaints should come through the dealers to the service department, not through TBN.

I hope this is much clearer.

I really think everyone should give Kioti a chance to respond to Highbeams e-mail before we continue to damage their image unnecessarily.

Every time there has been an issue, someone at Kioti was already working on it before I spoke with them in the office. Things don't always move as fast as we would like in the corporate world, but you have to understand they have a lot of dealers with whom they deal every day. They don't have the largest staff so that they can afford to just have someone sitting reading posts all the time, and dealing with a big issue such as this is going to take some talk and time in the corporation.

John

 

[rvaitor]

</font><font color="blue" class="small">( </font><font color="blueclass=small">( KJ,

Kioti does have someone monitoring TBN regularly!!! Primarily in marketing because I've had regular coorespondense and contributed to picture request. Don't believe for one minute that Kioti isn't aware of this thread. They need to get off their butt and DO something about this loader. It would be much cheaper to address it now than to continue to lose customers!
)</font>
I really wish you guys would read my threads the way I write them instead of interpreting them the way you want to.
I am fully aware that more than one person at Kioti monitors this site, but it is not part of the corporation, or their job description. Kioti is not under any obligation to read this site and act on things posted here. That's what they have a service department for, and complaints should come through the dealers to the service department, not through TBN.

I hope this is much clearer.

I really think everyone should give Kioti a chance to respond to Highbeams e-mail before we continue to damage their image unnecessarily.

Every time there has been an issue, someone at Kioti was already working on it before I spoke with them in the office. Things don't always move as fast as we would like in the corporate world, but you have to understand they have a lot of dealers with whom they deal every day. They don't have the largest staff so that they can afford to just have someone sitting reading posts all the time, and dealing with a big issue such as this is going to take some talk and time in the corporation.

John )</font>

I have to agree. This thread was originated on Sat PM by posting a third party letter to the distributor, I still am not sure Kioti had even received(they still(3 days later) may not have received it). So to me is unfair, damaging to the Kioti brand(maybe that was the motive), most importantly inflamatory.

Kioti has yet had time to investigate and possibly rectify the situation - no one here will be able to do that, and if there is a design flaw, offer a solution.

It is incredible the bandwidth this thread has consumed and to my thinking counter productively.

 

[rvaitor]

</font><font color="blue" class="small">( </font><font color="blueclass=small">( KJ,

Kioti does have someone monitoring TBN regularly!!! Primarily in marketing because I've had regular coorespondense and contributed to picture request. Don't believe for one minute that Kioti isn't aware of this thread. They need to get off their butt and DO something about this loader. It would be much cheaper to address it now than to continue to lose customers!
)</font>
I really wish you guys would read my threads the way I write them instead of interpreting them the way you want to.
I am fully aware that more than one person at Kioti monitors this site, but it is not part of the corporation, or their job description. Kioti is not under any obligation to read this site and act on things posted here. That's what they have a service department for, and complaints should come through the dealers to the service department, not through TBN.

I hope this is much clearer.

I really think everyone should give Kioti a chance to respond to Highbeams e-mail before we continue to damage their image unnecessarily.

Every time there has been an issue, someone at Kioti was already working on it before I spoke with them in the office. Things don't always move as fast as we would like in the corporate world, but you have to understand they have a lot of dealers with whom they deal every day. They don't have the largest staff so that they can afford to just have someone sitting reading posts all the time, and dealing with a big issue such as this is going to take some talk and time in the corporation.

John )</font>

I have to agree. This thread was originated on Sat PM by posting a third party letter to the distributor, I still am not sure Kioti had even received(they still(3 days later) may not have received it). So to me is unfair, damaging to the Kioti brand(maybe that was the motive), most importantly inflamatory.

Kioti has yet had time to investigate and possibly rectify the situation - no one here will be able to do that, and if there is a design flaw, offer a solution.

It is incredible the bandwidth this thread has consumed and to my thinking counter productively.

 

[mwood]

Kioti John,

I would like to agree with you... I really would. But the fact of the matter is that Highbeam's loader isn't the first with this problem. He took it to the dealer (who is a representative of Kioti I might add) and gave Kioti a chance to make it right. They failed.

He then did the right thing and went higher up the chain to Kioti Corp. Now I'd like to say that he will get a response from them, and I believe he will. But It's not as if he didn't give them the chance already. Granted, one bad dealer shouldn't ruin a whole brand, but at the same point, bad service from one dealer and the number of reports here on TBN leads me to wonder if Kioti Corp is going to "make right" with all those effected.

I know other's are checking their loaders since Highbeam found his problem, and they are seeing similar issues. Also, many others are talking to their dealers. I will be seriously considering how other people are treated by Kioti. I've been in the market for years for a new tractor. I may not be buying right away, but I want to see how companies (especially those with smaller market shares) deal with their customers. If HB is the only one with a bad experience, then yes. I agree. It's a bad dealer and nothing more. But if other people here have the same issues getting a sufficient fix, then it's a lot deeper then just one dealer.

I haven't made up my mind about this, but the longer they take to make things right with HB, the harder it will be to convince me they are actively working this issue. Hopefully, others who have the problem can jump in here and tell us the good stories they have regarding their dealers fixing the problem.

As always, just my $0.02

 

[mwood]

Kioti John,

I would like to agree with you... I really would. But the fact of the matter is that Highbeam's loader isn't the first with this problem. He took it to the dealer (who is a representative of Kioti I might add) and gave Kioti a chance to make it right. They failed.

He then did the right thing and went higher up the chain to Kioti Corp. Now I'd like to say that he will get a response from them, and I believe he will. But It's not as if he didn't give them the chance already. Granted, one bad dealer shouldn't ruin a whole brand, but at the same point, bad service from one dealer and the number of reports here on TBN leads me to wonder if Kioti Corp is going to "make right" with all those effected.

I know other's are checking their loaders since Highbeam found his problem, and they are seeing similar issues. Also, many others are talking to their dealers. I will be seriously considering how other people are treated by Kioti. I've been in the market for years for a new tractor. I may not be buying right away, but I want to see how companies (especially those with smaller market shares) deal with their customers. If HB is the only one with a bad experience, then yes. I agree. It's a bad dealer and nothing more. But if other people here have the same issues getting a sufficient fix, then it's a lot deeper then just one dealer.

I haven't made up my mind about this, but the longer they take to make things right with HB, the harder it will be to convince me they are actively working this issue. Hopefully, others who have the problem can jump in here and tell us the good stories they have regarding their dealers fixing the problem.

As always, just my $0.02

 

[Bob_Skurka]

<font color="blue"> They don't have the largest staff so that they can afford to just have someone sitting reading posts all the time, and dealing with a big issue such as this is going to take some talk and time in the corporation.

John </font>


John, I'm really surprised to see you state that this is a big issue because just a little over a month ago (April 4, 2006) in another thread started by Steve Miller you said on this very same issue that: <font color="red"> . . . they would deal with loaders of the same problem on a piece by piece basis, hoping that warranties would be out by the time it showed up. Any company would probably proceed this way.</font>

I disagreed with you then about how a company would probably proceed, indicating my experiences.

Let's also not forget that Joe took this issue up not only with the dealer, but the dealer took it up with Kioti, and Joe took it up with Kioti. Also, lets not forget that Joe first reported this in FEBRUARY of this year. Also he said he talked to the service guy at his dealership and the service tech had just returned from Kioti training (March, 2006) and told Joe that he was aware of cracks on loaders on both CK20s and CK30s and that he was not at all surprised to see the cracks on Joe's loader.

The letter he wrote is only the latest contact he has had.

How much time should Joe have to wait? You finally say it is a big issue and now suggest it will take time. When does the clock start to tick on this? Back when Joe contacted the dealer, or when the dealer contacted Kioti? Or, as you suggested, was Kioti just hoping the warrenty would expire before they had to acknowledge it as a problem and then they could just tell him it was his tough luck because the warrenty period was over?

I find that at least you and I are in agreement today that we both see this as a big issue. Welcome to the club of people who believe that. Now let's both hope that Joe gets a new loader that is properly designed, or he gets a properly repaired loader. Personally I think Joe has been very patient and very accomodating and deserves to be treated better. The real question is how will other people in his situation be treated?

 

[Bob_Skurka]

<font color="blue"> They don't have the largest staff so that they can afford to just have someone sitting reading posts all the time, and dealing with a big issue such as this is going to take some talk and time in the corporation.

John </font>


John, I'm really surprised to see you state that this is a big issue because just a little over a month ago (April 4, 2006) in another thread started by Steve Miller you said on this very same issue that: <font color="red"> . . . they would deal with loaders of the same problem on a piece by piece basis, hoping that warranties would be out by the time it showed up. Any company would probably proceed this way.</font>

I disagreed with you then about how a company would probably proceed, indicating my experiences.

Let's also not forget that Joe took this issue up not only with the dealer, but the dealer took it up with Kioti, and Joe took it up with Kioti. Also, lets not forget that Joe first reported this in FEBRUARY of this year. Also he said he talked to the service guy at his dealership and the service tech had just returned from Kioti training (March, 2006) and told Joe that he was aware of cracks on loaders on both CK20s and CK30s and that he was not at all surprised to see the cracks on Joe's loader.

The letter he wrote is only the latest contact he has had.

How much time should Joe have to wait? You finally say it is a big issue and now suggest it will take time. When does the clock start to tick on this? Back when Joe contacted the dealer, or when the dealer contacted Kioti? Or, as you suggested, was Kioti just hoping the warrenty would expire before they had to acknowledge it as a problem and then they could just tell him it was his tough luck because the warrenty period was over?

I find that at least you and I are in agreement today that we both see this as a big issue. Welcome to the club of people who believe that. Now let's both hope that Joe gets a new loader that is properly designed, or he gets a properly repaired loader. Personally I think Joe has been very patient and very accomodating and deserves to be treated better. The real question is how will other people in his situation be treated?