I'm getting the impression that my dealer is being honest when he says there is no official replacement program given the fact that we have some people on this forum who have already had there arms replaced with little hassle, we have others who need to provide pictures, we have other dealers who are willing to look, and we have others who are still fighting to get any attention. I think I'm going to take the factor rep. offer to get the parts for free and pay for replacement labor. I'm doing this just in case this whole thing falls apart around us and JD decides to pull the plug an any free replacements. I'm also afraid that if my dealer looks hard enough he'll notice that if I keep the sway adjustment real tight the arms technically don't rub. The problem is that as soon as the sway adjustment loosens up a little bit as allowed by the hitch pins then they do rub and even when tight there is no way I will ever use chains on my tires with the current arms. I figure it might cost me 25 bucks to get mine done given the offer they made me. I don't think I should have to pay anything but I don't want to lose the offer I already have. I hope I'm not whimping out?
Oh oh, real time news flash - as I was writing the above update my dealer called and informed me that if he were me he would take the reps offer ASAP because the factory just called my dealer today and told him that they will not be routinely replacing these arms for customers and they do not ever intend to authorize free replacement and they intend to make sure dealers are aware of that. So whatever replacements you guys have already benefitted from were probably the result of a generous dealer or factory rep. who did your replacement on their own. My advice to everyone - if you have someone willing to replace yours, do it now. If you haven't contacted anyone and pushed hard yet, do that now before it's too late. My dealer just agreed to order my arms today to take advantage of the free offer and I'll have to pay for the 15 minutes to install them. I'll let you all know how it goes and good luck to everyone. As for a last mintue tidbit of info, my dealer did offer to sell me the parts at his cost if JD did't come through on this, his cost was $225 per arm.
Oh oh, real time news flash - as I was writing the above update my dealer called and informed me that if he were me he would take the reps offer ASAP because the factory just called my dealer today and told him that they will not be routinely replacing these arms for customers and they do not ever intend to authorize free replacement and they intend to make sure dealers are aware of that. So whatever replacements you guys have already benefitted from were probably the result of a generous dealer or factory rep. who did your replacement on their own. My advice to everyone - if you have someone willing to replace yours, do it now. If you haven't contacted anyone and pushed hard yet, do that now before it's too late. My dealer just agreed to order my arms today to take advantage of the free offer and I'll have to pay for the 15 minutes to install them. I'll let you all know how it goes and good luck to everyone. As for a last mintue tidbit of info, my dealer did offer to sell me the parts at his cost if JD did't come through on this, his cost was $225 per arm.