3-Point Hitch new 2520 3pt arms installed

[bz1]

I'm getting the impression that my dealer is being honest when he says there is no official replacement program given the fact that we have some people on this forum who have already had there arms replaced with little hassle, we have others who need to provide pictures, we have other dealers who are willing to look, and we have others who are still fighting to get any attention. I think I'm going to take the factor rep. offer to get the parts for free and pay for replacement labor. I'm doing this just in case this whole thing falls apart around us and JD decides to pull the plug an any free replacements. I'm also afraid that if my dealer looks hard enough he'll notice that if I keep the sway adjustment real tight the arms technically don't rub. The problem is that as soon as the sway adjustment loosens up a little bit as allowed by the hitch pins then they do rub and even when tight there is no way I will ever use chains on my tires with the current arms. I figure it might cost me 25 bucks to get mine done given the offer they made me. I don't think I should have to pay anything but I don't want to lose the offer I already have. I hope I'm not whimping out?
Oh oh, real time news flash - as I was writing the above update my dealer called and informed me that if he were me he would take the reps offer ASAP because the factory just called my dealer today and told him that they will not be routinely replacing these arms for customers and they do not ever intend to authorize free replacement and they intend to make sure dealers are aware of that. So whatever replacements you guys have already benefitted from were probably the result of a generous dealer or factory rep. who did your replacement on their own. My advice to everyone - if you have someone willing to replace yours, do it now. If you haven't contacted anyone and pushed hard yet, do that now before it's too late. My dealer just agreed to order my arms today to take advantage of the free offer and I'll have to pay for the 15 minutes to install them. I'll let you all know how it goes and good luck to everyone. As for a last mintue tidbit of info, my dealer did offer to sell me the parts at his cost if JD did't come through on this, his cost was $225 per arm.

 

[Nuru]

It only takes 15 minutes, Hmm, well at least it will be a low cost installation.

 

[FastPauly]

They won't cover the labor to replace the arms....no problem with that on my part. I perform the replacement labor everytime I remove my hoe to put my weight box or landscaping rake on....arms go on, arms go off by me. All I am looking for is for JD to provide me with the redesigned arms to fix their design flaw. And YES, my wheels are set in the wide position...if they were'nt, no way in hay could I mount the hoe!!

 

[seldridge279]

My dealer called me today and said Deere was replacing the arms. He said he had ordered mine and would call me when they came in. He asked if I wanted to install them and I said yes as it would take several hours to go into town with the tractor on a trailer and then wait for them to put them on. I can do it myself in 15 min or so.

 

[bz1]

Just look at the variation in responses we're getting from JD. My dealer said the factory would not approve of me installing them myself because they want to make sure they are done correctly. They said that about the 62D wheel replacement I recently got as well but my dealer let me do them myself anyway. This time he said since we've gotten so much factory attention he needs to do them for me or he might get in trouble for letting me do them. This whole things stinks, there is a problem with this 3 point hitch and JD ought to stand behind it. But I'll pay for the 15 minutes and take my free parts and run.

 

[turbo36]

I got a call from my dealer yesterday informing me that Deere requires him to take a picture of the rubbing arms and submit it with the DTAC. Apparently it is not a "slam dunk" replacement program and Deere will push back to see how serious we are about getting the problem fixed. Fortunately for me my dealer is top notch and went to my house to take the picture, that's what I call above and beyond service.
Hopefully Deere comes through for him and I get the update they owe me.

Got a call today that word came down from the mountain and all is well - Deere approved the fix! Helps to have a dealer that cares.

 

[spc]

my dealer just told me the same as Birdmayon's. They want me to bring the tractor in (50 miles). They need to check that the arms in in the right hole and tires set to wide etc.....

Going to get it on the trailer and take it in tomorrow.

My box blade and RFM rub when i lift them up past half way or so... but my tires are not set to wide. How much space will that really buy me? My concern now is that they will set the tires to wide and say probelm resolved but that is going to only work if i keep the arms completly tightened down. In other words, I may have no tire rub but only if the implement has absolutly no side to side movement and everything stays absolutly locked down. In the real world that doesnt happen. I want arms that are going to give me some room to breathe.

 

[Birdmayon]

SPC, that is my concern as well. My guess is they will move the wheels, check everything out and say "no more rubbing so no new arms for you". But I bet there'll be 1/4" of clearance at best at the top side. Fine, but what if we ever get an out of spec cat 1 implement, or want to throw on tire chains, etc etc. I really don't want to be limited in what my tractor can be used for, whether I have those intentions or not. I'm feeling this could be an uphill battle for some of us.

 

[bz1]

Isn't this all interesting. As I posted above my dealer told me that the factory called him yesterday, not just his factory rep. but a manager at the factory, who told him they would not be approving this type of replacement. Glad to hear that it appears you guys are getting postive responses. We'll see how long this lasts.

 

[bz1]

The continuing saga - I got a return call from JD Corporate offices today. I wasn't home but they left a message. They said that they talked to my dealer and since the factory rep. had agreed to provide my new arms at no cost as long as I paid for installation that's as far as they would cover my problem. So I guess I'm really getting mine fixed too although I sure had to fight for it.