3-Point Hitch new 2520 3pt arms installed
- Thread starter Jksnvly
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Fastpauly, not sure what you mean by goose and gander but I wasn't home when they called so they left a message so I could call them back.
800-537-8233 then select option 2, then option 7. I have not called them back yet because I heard the message Friday evening after work. The lady on the phone just told me that since the factory rep. had offered to provide the arms and I pay the installation that she considered the matter taken care of. I haven't decided yet if I'm going to call Monday and try to get them to cover it all.
800-537-8233 then select option 2, then option 7. I have not called them back yet because I heard the message Friday evening after work. The lady on the phone just told me that since the factory rep. had offered to provide the arms and I pay the installation that she considered the matter taken care of. I haven't decided yet if I'm going to call Monday and try to get them to cover it all.
bz1,
Just an old saying "What's fair for the goose is fair for the gander". JD is certainly showing inconsistancies in handling this issue....the goose and gander are facing the same problem, but are being handed differing solutions to the problem.
It is not a case of an error in assembly where a "few" 2520's got out the door with a wrong part or wrong assembly procedure....but rather a case of a design problem that was pointed out immediately by 2520 owners that use 3-point attachments. JD obviously realized the problem was real...or I doubt they would of done the re-design. In my mind, there is something about an object rubbing against an un-related rotating piece of equipment that would warrant a re-design.....especially when the rotating object is a rubber tire that could be subject to failure because of it.
If JD did the re-design as just a "product improvement", then so be it, I don't expect them to "update" my 2520 with product improvements for the life of the product without cost to me.
Like I stated in an earlier post, there is not a better way to destroy loyalty to a product/brand, than to do exactly what is happening here....the goose and gander theory.
The Gander
Just an old saying "What's fair for the goose is fair for the gander". JD is certainly showing inconsistancies in handling this issue....the goose and gander are facing the same problem, but are being handed differing solutions to the problem.
It is not a case of an error in assembly where a "few" 2520's got out the door with a wrong part or wrong assembly procedure....but rather a case of a design problem that was pointed out immediately by 2520 owners that use 3-point attachments. JD obviously realized the problem was real...or I doubt they would of done the re-design. In my mind, there is something about an object rubbing against an un-related rotating piece of equipment that would warrant a re-design.....especially when the rotating object is a rubber tire that could be subject to failure because of it.
If JD did the re-design as just a "product improvement", then so be it, I don't expect them to "update" my 2520 with product improvements for the life of the product without cost to me.
Like I stated in an earlier post, there is not a better way to destroy loyalty to a product/brand, than to do exactly what is happening here....the goose and gander theory.
The Gander
Birdmayon
Silver Member
Birdmayon said:
My fear was realized today as the dealer dropped off my tractor with the same lift arms. To be fair, they do have ~ 1" of clearance between the wheels/arms at full height now that the wheels are in the wide position. I don't know how much they'll sway with a heavy implement hooked up. I painted over the spots that were worn by the tires so I can tell if they rub again.
seldridge279
Member
Got my tractor back. I had it in for 50 hour servicing and getting the tires foamed. While it was there the new lift arms came in so the dealer installed them for me as part of warrenty service (no charge). Loads of clearance now.
newt92
Gold Member
Mine will be going in for some hydro work under warranty work. I inquired about the new arms and the dealer asked when do they rub? I said with my quick hitch on, I have it adjusted so they dont rub, however when I want to use my finish mower, I have to remove the quick hitch and then they rub with mower in the air and on a hill or sharp turn when the mower swings side to side. The dealer told me to bring the mower along when the tractor comes in for the work to be done. Guess I'll have to see what happens.
I was searching for solutions to the same problem, I had asked my dealer if any hub extenders could be used. He did not tell me that JD had re-designed the arms. I was also wondering if it possible to buy rims with a little more backspacing to get more clearance?
Well, I got my arms replaced last week. JD offered me the arms for free but I had to pay for installation - $32. Not bad but I'm still pissed that I had to pay anthing. But at least my problem is fixed. No clearance problems with the new arms! Thanks to all those on this forum that stuck with this and helped us all get the fix. For those that don't have it yet keep insisting. I made such a stink with my dealer that he didn't dare even ask me about my problem he was just glad to install the arms and get rid of me.
