Picked up TC 45DA from dealer and found damage

[Newblue]

Picked up my tractor after getting the axle seals replaced (seal between the center section and portal box) and noticed tooling marks on the chrome of the right steering cylinder. Some of the tooling marks even have a burr. Called them up after I got home and with it still on the trailer I noticed the damage. They said they would call me back to tell me what they would do. When they called back they said they would have to talk to the tech tomorrow to find out what he did. How likely is the tech to fess up to this? Tractor has supersteer so two cylinders. 750 hrs. Kept inside, even went so far as to wax it so not neglected.

 

[ruffdog]

Who worked on it....the blacksmith?

 

[dlctcg]

Who worked on it....the blacksmith?

Not any blacksmith I know... they are artists with metal.... "Hacksmith" maybe...

I would definitely document everything from this point forward... they need to be accountable no matter what the tech says.... We had a similar situation with a vehicle we own at the dealer that serviced it... they said the damage didn't happen "here" they checked with the tech... & that the owner would pull up & review the camera footage to prove it... I looked at them & said "go get him, we can review it together"... they fixed the damage!!!

Stand your ground... You machine is in excellent condition...

 

[ruffdog]

That doesn't even look like the correct bolt through there. I think the bolt should be a double end shoulder bolt with threads and nut top and bottom. And what is going on with the orange paint showing through? Are these parts off of some other tractor?

 

[Newblue]

Oringinal hardware as it is the same on the other side. I believe the cylinder is original too. The orange is the primer I believe. Looks like they hammered the heck out of it to remove it from the knuckle. Why in the world would you hammer on the chrome part of the cylinder.

 

[Newblue]

Dealer called me back this morning and said he didn't like his techs answers and asked for pics. Sent them and I called back a couple hours later to confirm that they recieved the pics and they said yes they did and are working on getting me another cylinder currently.

 

[TractorTYMe]

That is just horrible work ethics by the technician. It wouldn't be hard to use UHMW or wood blocks to put that in a vice trying to get the knuckle out without marring up the chrome.

 

[Midniteoyl]

Didn't use the forks to separate the knuckle.

 

[Gator6x4]

Dealer had car for a week trying to fix a warranty problem (Electronic - Intermittent). I returned the loaner and picked the car up and left for a one week vacation. Upon returning from vacation I was washing the salt film off and found the two polished rims on the right had damage. The damage looked like damage caused by scrubbing the curb when parking. I knew I had not struck something so I called the dealer. His immediate reply was didn't happen here. He then asked me if it happened here why are you waiting for over a week after picking the car up before calling.

Needless to say when I pick up a vehicle now, I walk around it and check it over very careful.

 

[Newblue]

Keeping this updated. After not hearing anything for a week I called them this morning and the dealer said the cylinder is not available any more so they are looking into getting the cylinder rechromed.

 

[dlctcg]

@Newblue -

the dealer said the cylinder is not available any more so they are looking into getting the cylinder rechromed.

Well sort of true.... the original part number is SBA344952870 is listed as being discontinued but the substitute replacement cylinder (part # SBA344952871) is definitely available. Granted it is not cheap but that is their issue... There is definitely a replacement cylinder readily available for your machine... They were used an a ton of machines.

Even just the replacement cylinder Rod is available (part # SBA344960451)

IMHO I think they should be replacing the cylinder with a complete new unit (part# SBA344952871) as all damage & liability is on the dealer.

However... If you are going to allow them to have yours re-chromed (or install a new cylinder Rod) I would make sure they are rebuilding the entire cylinder new O-rings, bushing & seals (there is a cylinder repair kit available that has all of the part.. I don't have that part number handy but there is one)...

Oh, and make sure they are going to warranty their work...

 

[Newblue]

Is this the Supersteer right side cylinder dlctcg?

 

[dlctcg]

@ Newblue

I believe it is... but I didn't know yours had Supersteer...

Here was I found for a TC45DA w/ Supersteer & FWD....

TC45DA Front Axle / Steering

TC45DA Supersteer / FWD Page Should be Part #23 on the list

TC45DA Steering Cylinder Page You will see is state Discontinued - then below it list "Substitute Part Number SBA344952871" If you click on that it will take you to Substitute Cylinder Page

You can confirm this on both the Partspring links above or on the Messick's site but I'm pretty sure it the correct part & either Partspring or Messick's list it ready to ship...

Hope this helps...

 

[Newblue]

My cylinder looks different than those in the links. It has shorter ports on top and an extra port on the side. I appreciate the effort though!

 

[mikester]

Who worked on it....the blacksmith?

The Sampsonite gorillas...

 

[dlctcg]

@Newblue

Hey sorry about that...

Here is the correct part number SBA344952750... which has been replaced by SBA344952751

Messick's shows it as available in 3-7 days but I would check on that... Here is the link... Messick's - TC45DA w Supersteer RH cylinder

 

[Newblue]

Talked to Messicks and cylinder SBA344952751 is on nationwide backorder. Called the local New Holland Dealer to see what they are going to do. Service lady said the owner is supposed to call me this afternoon. We will see.

 

[Newblue]

Received no call yesterday afternoon. Called back this morning and talked to the lady in the servive department again and was told the owner would call me today.

 

[Newblue]

After I called back again this afternoon I finally got ahold of the owner. He said that his techs that would have worked on that would not have done that. After back and forth he wanted me to pay part of the repair. After I said it happened at your shop he agreed to replace the part only if I never brought the tractor back to their dealership, and someone else replaces the part. They are only going to pay for the part and no labor. I am livid.

 

[K5lwq]

That has to be the worst response I have ever heard of from a owner of a company. I would take him up on that of and tell him to send me the parts.

Now, that said, I would not even waist the time to change the cylinder but would put the new one on the shelf for later issues. That damage is not causing any problems or leaks at all. I know it is frustrating because it should not have happened but it will still function just fine.