LMTC, you are right, JD never sold a 240, I think Carey was thinking of the U.S. version YM240 and kind of mixing the Yanmar/JD relation up. Carey does make a good point concerning the issue of the key. I hate that most JD dealers will act like they have no stinking clue what you're talking about when you say the word "Yanmar" when you're standing at their parts counter. I have experienced the "grey market 'tude" at the IH and Massey dealer too so it's not just a JD thing but it can be pretty insulting none the less. I learned quickly not to give them any ammunition ( alienate them) as you suggested. At the same time, if I had a $14,000 (+/-) tractor and a $2000 RFM purchased from a dealer and was giving him my continued business and he gave me an attitude over a $5.00 key, I'd be a little miffed too! I don't care if I was asking him for a key to a freaking space ship, at that point in time I think he better treat me respectfully. I think that was the crux of the story behind the key. If I was Carey, I'd be mad too! Frankly, if the dealer had never seen me before and I asked for a Yanmar key, I don't think he has license to have an attitude...is it really such a stretch? Especially knowing that I can go in his service department and find boxes that have Yanmar stamped on the packing the parts come in. Give me a break. People like that DO NOT DESERVE MY BUSINESS and I can not express or feel that strongly enough!
I was in retail business for 19yrs. and it didn't matter if we thought the customer walked on water or they were irritating, ignorant, naive, inept or stupid, we bent over backwards to treat them right. Whether it was the first time they had walked in the door or the hundredth, they got the royal treatment. One company I worked for sold to a new owner a few years after I left and the new owner did business much like Carey's JD dealer, a cocky attitude and cold customer service, everything else was pretty much the same... they lasted about 2 years before they went belly up. People may have been able to get away with that "independent" attitude in strong economies but today they better be thankful for every customer willing to patronize them and do everything they can to keep their repeat customers. It deeply grieves me to think of anyone losing their livelihood and I just could not be any more sincere when I say that but I don't feel very sympathetic for anyone that would treat a good customer that way over an issue like this. If you are going to be a jerk over something small, how are you going to treat someone over an issue that really matters?