I believe that! Given half a chance, some people will screw up every good thing available.
I sent Stanley a letter in the mid 70's explaining the luke warm milk in my new thermos and they sent me a replacement.
I still have that one. I should take a pic and sent them a thank-you letter.
I'm on my third classic Stanely thermos. You know, the ones that run around 1 liter, with the green wrinkle finish. They're not dishwasher safe, the chlorine in dishwasher detergent attacks their welds, but I used to wash them with dishwasher detergent anyway. I carried one to work every day for more than 20 years, as the coffee I brewed at home was always way better than anything I could get at work.
What usually happens with these, if the welds that hold the handle to the bottle don't fail first, is that the weld that forms the vacuum seal between the inner bottle and outer bottle fail. Once this happens, pouring hot liquid into the thermos causes the outer shell to get hot... now you know your vacuum seal has failed.
Stanley will replace it, they carry a lifetime warranty. But they want to see photographic evidence that the old one was destroyed, before they will send out a new one. IIRC, they make you write your name and date on the outside with a Sharpie, and then scratch "DEFECTIVE" into the finish, before taking a photo.
The new ones are substantially thinner and lighter than the old ones, but actually outperform the old ones, in terms of keeping your liquids hot and avoiding corrosion at the welds. Just one of a million examples where the heavier/older tech wasn't necessarily better.