I am not sure. I hope not. But they just don't get the fact WE are the customers. Never met a more hard headed and non responsive bunch of people to deal with. If you are thinking of a web build, I can tell you who NOT to deal with...and these guys are supposed to have built a site for a "famous celebrity" chef.
They are out of a job and probably out a few more customers by the time it all gets out there. It took them over a year to build a site that should take 6-8 weeks.
And you should see the internal email that was "accidentally" sent to me regarding our build...and their attitude toward us...
Well, I think I've sent out 14 or 15 manuals now. I guess that doesn't count the ones that downloaded from the link DXN1EL posted...and the few that haven't seen this follow up that will be calling later about it...