Grapple Skidsteer Express won't stand behind their grapple!

[First one]

I too had bought a grapple from them a while back and it was not made out of 1/2" like they said but of 3/8" . I called them and they said it was there mistake and would refund my money in full if I wanted to send it back, or they would give me some money back. Although I kept it, and took a 3-point hitch instead of the cash ,I had to have a friend reinforced it to make it better . I got p'd off at first , thinking they deceived me , but they gave me the choice to return it . So far, for the money I'm happy with it .
I think that it did show me the diffidence between putting your hands on something your buying or looking at a picture on-line.
Glad there taking care of it, and is trying to make it right.

 

[dustinfox]

Once you do start a thread about how you like them. I wouldn't mind a set but I don't really need them.

Will do!

 

[dustinfox]

You'll really like them ... I got the combo forks/hayspike. Don't know how I ever managed with out them.

I ordered the 42" with the hay spikes. Don't know if I will ever use the spikes but for an extra $45 I figured it would be good to have them.

 

[Gary Fowler]

ONCE again folks talking about S.E. dropping the ball and not responding, it tooks 7 days from first post to final resolution. Heck I stand in line at supermarket that long sometimes it seems. Rather radical in stating that they dont honor their product when you havent heard from them in 2 days. Today everyone expects instant messaging on everything due to email etc. Sometimes it just takes time to get even an email to the right person for action whether large of small company involved. The company I worked for for over 40 years used to be bad about handing off telephone call from person to person till finally you got the same person and started the process over again till they finally got dedicated personnel to handle HR issues. Now you only get put on hold till you hang up.
If a person needs instant response, then go to the factory and punch them in the nose personally. Guaranteed to get an instant response.

 

[dustinfox]

ONCE again folks talking about S.E. dropping the ball and not responding, it tooks 7 days from first post to final resolution. Heck I stand in line at supermarket that long sometimes it seems. Rather radical in stating that they dont honor their product when you havent heard from them in 2 days. Today everyone expects instant messaging on everything due to email etc. Sometimes it just takes time to get even an email to the right person for action whether large of small company involved. The company I worked for for over 40 years used to be bad about handing off telephone call from person to person till finally you got the same person and started the process over again till they finally got dedicated personnel to handle HR issues. Now you only get put on hold till you hang up.
If a person needs instant response, then go to the factory and punch them in the nose personally. Guaranteed to get an instant response.

I think it was more like two weeks before a resolution was reached, and they did "drop the ball" in terms of responding to the OPs problem. And yes, If I purchased something over the internet, from someone I don't know, and it turned out to be defective, I would want some immediate reassurance from somebody that they will make it good and I need not worry. It doesn't have to be an immediate resolution, but it only takes a few minutes to call back and set the customer's mind at ease. It's not good to leave a person "hanging" for two weeks or a week or even a few days wondering if they got screwed.

 

[Groo]

I thought it was 2 weeks + before the thread and a week after. That's almost month of it not being resolved with significant effort to try contacting.

What little contact he was getting in the beginning left the OP with the impression they were not going to do anything. Was that the aberration? or was their response once the got all this bad press the thing that was out of character?

 

[murphy1244]

They didn't start doing anything untill it got very hot on TBN.The power of people.

 

[dustinfox]

Well I'm willing to give them the benefit of doubt. They admitted that they "dropped the ball" so I'm going to assume they learned from the experience.

 

[Timm250]

ONCE again folks talking about S.E. dropping the ball and not responding, it tooks 7 days from first post to final resolution. Heck I stand in line at supermarket that long sometimes it seems. Rather radical in stating that they dont honor their product when you havent heard from them in 2 days. Today everyone expects instant messaging on everything due to email etc. Sometimes it just takes time to get even an email to the right person for action whether large of small company involved. The company I worked for for over 40 years used to be bad about handing off telephone call from person to person till finally you got the same person and started the process over again till they finally got dedicated personnel to handle HR issues. Now you only get put on hold till you hang up.
If a person needs instant response, then go to the factory and punch them in the nose personally. Guaranteed to get an instant response.

It was more like 2 weeks of calling & emails without a response before i started this post. Then it was another week before the problem was resolved. There is a big difference in 2 days & almost 3 weeks. So read the entire post before making comments about someone being impatient & wanting an instant response. I gave them plenty of time to respond and they blew it.

 

[JoeBuyer]

I am glad to see Skidsteer Express step up and take the damaged unit back, they did not do the same for me. It had to be due to the negative press they were getting in TBN. I think this will improve their quality since it is obviously costing them more than "I will give you $75 back if you take it to a local fab shop and have them fix it". Once the cost of poor quality significantly hits their bottom line it will have to make them inspect their work more before shipping.