Sprint Cell Phones

   / Sprint Cell Phones #1  

Airsafety

Member
Joined
Feb 4, 2003
Messages
39
Location
Bexar Co., Texas
Tractor
Kubota B2410
I consider my cell phone to be an essential safety item when I’m on my tractor or working in the woods around the house. Unfortunately, the phone really takes a beating and is ready for replacement by the time the two year contract is up.

So, with that tractor connection, let me share what I learned about getting a new phone from Sprint.

My contract was up this month, so I stopped in the phone store the other day just to shop and was told that I could get a $50 discount on a new phone. Or, if I established a new account in my wife’s name, I’d get a $150 discount - which would mean changing cell phone numbers.

So a few days later, my wife, who wanted a plain vanilla phone and was just going to look, showed up with the top of the line Samsung with a camera, internet access, gps, case and the ability to send messages to the moon. She was proud that she had made the store match the on-line price of $119. Of course, by the time they loaded her up with the activation fee, a bluetooth headset, white sidewall tires, etc., the total was well North of $200.

This morning I called customer service to have her line removed from the family plan in my name. After I got connected to the cancellation department, I found out that these are the guys who play let’s make a deal. I mentioned that I had seen the same phone on ebay for $0.99 cents and they gave it to me free with no activation fee and overnight delivery. They thought my wife had gone to another carrier and said they would give her the phone plus a $100 credit if she switched back. I’m not sure I dare tell her about my deal or what they offered her. After thirty years of marriage, I starting to learn when to keep my mouth shut.

If you don't ask, they sure won't offer you a deal. The key seems to be to be ready to cancel and call their bluff. I had the feeling that I still left some money on the table.
 
   / Sprint Cell Phones
  • Thread Starter
#2  
I consider my cell phone to be an essential safety item when I’m on my tractor or working in the woods around the house. Unfortunately, the phone really takes a beating and is ready for replacement by the time the two year contract is up.

So, with that tractor connection, let me share what I learned about getting a new phone from Sprint.

My contract was up this month, so I stopped in the phone store the other day just to shop and was told that I could get a $50 discount on a new phone. Or, if I established a new account in my wife’s name, I’d get a $150 discount - which would mean changing cell phone numbers.

So a few days later, my wife, who wanted a plain vanilla phone and was just going to look, showed up with the top of the line Samsung with a camera, internet access, gps, case and the ability to send messages to the moon. She was proud that she had made the store match the on-line price of $119. Of course, by the time they loaded her up with the activation fee, a bluetooth headset, white sidewall tires, etc., the total was well North of $200.

This morning I called customer service to have her line removed from the family plan in my name. After I got connected to the cancellation department, I found out that these are the guys who play let’s make a deal. I mentioned that I had seen the same phone on ebay for $0.99 cents and they gave it to me free with no activation fee and overnight delivery. They thought my wife had gone to another carrier and said they would give her the phone plus a $100 credit if she switched back. I’m not sure I dare tell her about my deal or what they offered her. After thirty years of marriage, I starting to learn when to keep my mouth shut.

If you don't ask, they sure won't offer you a deal. The key seems to be to be ready to cancel and call their bluff. I had the feeling that I still left some money on the table.
 
   / Sprint Cell Phones #3  
I think all the providers weasle a lot............

I've been with Sprint for a long time, and have a discounted plan via my employer. We have four phones on our plan, so I pay a goodly chunk every month.

A coupla yrs ago, I got a call from them, offering me a "deal". The gal said "we can give you night minutes beginning at 7PM". GREAT, I thought, and didn't ask the fateful question "THIS IS FREE, RIGHT?"

Well, the next bill, I see it went up $X times four for the new service. So I had to call and get that cancelled.

Then daughter needed a new phone, so we bought one locally, and "thought" we got the $150 rebate. WRONG. Her plan needed to be about $10 more/month before she'd get the rebate, so we upped her minutes, which she needed anyway. Then when we got her new bill, it showed her night minutes on this updated plan started at 9PM, not 7 like her old plan.........

I was so hot, I went up about three levels of customer service, telling them if I couldn't get at least what I had before, I wanted to cancel the service for ALL my stuff.

They tried to tell me I couldn't do that, and I got HOTTER!

I finally got to a guy at a level that finally said "What do you want in a plan?" I told him X minutes, 7PM night minutes, for $X per month. He wrote a unique plan for what I asked for.

I hate dealing with those people. Seems they know how to push my buttons!

Ron
 
   / Sprint Cell Phones #4  
I think all the providers weasle a lot............

I've been with Sprint for a long time, and have a discounted plan via my employer. We have four phones on our plan, so I pay a goodly chunk every month.

A coupla yrs ago, I got a call from them, offering me a "deal". The gal said "we can give you night minutes beginning at 7PM". GREAT, I thought, and didn't ask the fateful question "THIS IS FREE, RIGHT?"

Well, the next bill, I see it went up $X times four for the new service. So I had to call and get that cancelled.

Then daughter needed a new phone, so we bought one locally, and "thought" we got the $150 rebate. WRONG. Her plan needed to be about $10 more/month before she'd get the rebate, so we upped her minutes, which she needed anyway. Then when we got her new bill, it showed her night minutes on this updated plan started at 9PM, not 7 like her old plan.........

I was so hot, I went up about three levels of customer service, telling them if I couldn't get at least what I had before, I wanted to cancel the service for ALL my stuff.

They tried to tell me I couldn't do that, and I got HOTTER!

I finally got to a guy at a level that finally said "What do you want in a plan?" I told him X minutes, 7PM night minutes, for $X per month. He wrote a unique plan for what I asked for.

I hate dealing with those people. Seems they know how to push my buttons!

Ron
 
   / Sprint Cell Phones #5  
Best thing to do is take out the insurance on it. Then when you think you're ready for a new phone, run over it with the tractor.
 
   / Sprint Cell Phones #6  
Best thing to do is take out the insurance on it. Then when you think you're ready for a new phone, run over it with the tractor.
 
   / Sprint Cell Phones #7  
I agree that you need to call their bluff. We have Sprint/Nextel and Verizon plans at work. We sign 1 year contracts, and we will move from carrier to carrier depending on the deals offered. One this is obvious with these carriers, they won't give if you don't ask!
 
   / Sprint Cell Phones #8  
I agree that you need to call their bluff. We have Sprint/Nextel and Verizon plans at work. We sign 1 year contracts, and we will move from carrier to carrier depending on the deals offered. One this is obvious with these carriers, they won't give if you don't ask!
 
   / Sprint Cell Phones #9  
And since you can now take your cell number with you, the companies try a little harder now because before no one really wanted to go through the hassle of changing numbers. I've had Sprint for about two years and in my experience they are better than Cingular (had them for many years) and U.S. Cellular (had them for about 2 years). My only complaint about Sprint is that I roam when I go to Preston County, WV where my parents have a summer place. Other than that they have been awesome.
 
   / Sprint Cell Phones #10  
And since you can now take your cell number with you, the companies try a little harder now because before no one really wanted to go through the hassle of changing numbers. I've had Sprint for about two years and in my experience they are better than Cingular (had them for many years) and U.S. Cellular (had them for about 2 years). My only complaint about Sprint is that I roam when I go to Preston County, WV where my parents have a summer place. Other than that they have been awesome.
 

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