Sprint Cell Phones

[Ronbo]

Sprint called me and offered me $150 service per line on 4 of my lines to renew my contract. They then told me I could also receive $150 credit towards phones on those same 4 lines. Total of $600 per line. When I tried to use this, I was informed it was either or, not both. I verified three times when the guy called that it was both. I told them to cancel the contract since it wasn't what they had offered me. I had to talk to 4 people. I was told that they would loose money with that deal. He (supposedly) cancelled the contract and then proceeded to offer me a better deal with the credit towards the phones and $25 credit per month for a year on those 4 lines. I declined the offer as I don't like being lied to. Now I have discovered that he did not cancel the contract in April as he had stated. I instructed them to listen to the tape. Still saiting for them to get back to me.

As a side note, Sprint service went down the tubes when they aquired Nextel. I soose calls in my house just by turning my head. They deny that they have any problems, but 2 weeks ago we suddenly began recieving 4 bars and no lost calls. Then Memorial day we had no signal at the house again, but "there are no problems with the sytem".

I just don't like being lied to.


Ron

 

[Ronbo]

Sprint called me and offered me $150 service per line on 4 of my lines to renew my contract. They then told me I could also receive $150 credit towards phones on those same 4 lines. Total of $600 per line. When I tried to use this, I was informed it was either or, not both. I verified three times when the guy called that it was both. I told them to cancel the contract since it wasn't what they had offered me. I had to talk to 4 people. I was told that they would loose money with that deal. He (supposedly) cancelled the contract and then proceeded to offer me a better deal with the credit towards the phones and $25 credit per month for a year on those 4 lines. I declined the offer as I don't like being lied to. Now I have discovered that he did not cancel the contract in April as he had stated. I instructed them to listen to the tape. Still saiting for them to get back to me.

As a side note, Sprint service went down the tubes when they aquired Nextel. I soose calls in my house just by turning my head. They deny that they have any problems, but 2 weeks ago we suddenly began recieving 4 bars and no lost calls. Then Memorial day we had no signal at the house again, but "there are no problems with the sytem".

I just don't like being lied to.


Ron

 

[Airsafety]

A short followup to my original post - the phone finally arrived via UPS. After 45 minutes on hold (and one dropped call) to activate the phone, I was advised that the $15 internet plan was not available in my area, but they just happened to have a $25/mo internet plan. I told the bozo that I'd return the phone and he claimed that I'd have to pay a $175 "cancellation" fee. He didn't seem to understand that they could demand whatever they wanted, their chances of collecting were slim.

Ultimatly, I got sent to permenent hold when I asked to speak to a supervisor and when I called back (only a 4 minute hold this time) I lucked out with a helpful agent who just happened to have the internet plan I'd been promised.

Bottom line is Sprint obviously pressures their agents to optimize their revenue. So if you don't get the answer you like, just keep asking or return the phone within the 14 day return period. When push comes to shove, they don't want to lose a subscriber - you just have to be ready to call their bluff.

And, FWIW, while this episode has involved Sprint, I've used most of the wireless providers over the years and there's not much difference in their scams.

John

 

[Airsafety]

A short followup to my original post - the phone finally arrived via UPS. After 45 minutes on hold (and one dropped call) to activate the phone, I was advised that the $15 internet plan was not available in my area, but they just happened to have a $25/mo internet plan. I told the bozo that I'd return the phone and he claimed that I'd have to pay a $175 "cancellation" fee. He didn't seem to understand that they could demand whatever they wanted, their chances of collecting were slim.

Ultimatly, I got sent to permenent hold when I asked to speak to a supervisor and when I called back (only a 4 minute hold this time) I lucked out with a helpful agent who just happened to have the internet plan I'd been promised.

Bottom line is Sprint obviously pressures their agents to optimize their revenue. So if you don't get the answer you like, just keep asking or return the phone within the 14 day return period. When push comes to shove, they don't want to lose a subscriber - you just have to be ready to call their bluff.

And, FWIW, while this episode has involved Sprint, I've used most of the wireless providers over the years and there's not much difference in their scams.

John