I signed up because it was offered with unlimited data, faster speed, and lower latency than our cell phones and whs. We have 145 gigs and usually run out by the end of the cycle. So you can mark me up as one who has said unlimited data is a reason I signed up. I think I put a deposit down in late 2021 or very early 2022 and I still don't have a dish yet. I'm waiting for regular residential service, not best effort.
Starlink has been having issues with a couple of recent software updates. You might want to file a support ticket on it. In the meantime, I would gently and respectfully suggest that your wife just puts them into airplane mode with WiFi only, while around the house. It may be that Samsung is trying to prioritize cellular access, and something changed at your local cell tower (tuning, antenna orientation...) that makes them think that they have service when they don't.
When this happens it is only to 1 or 2 devices? The rest of the devices on the LAN can connect to the Internet OK at that time? Do those affected devices have decent bars of wifi connection at the time? Does your LAN have only the Starlink router or do you have other wifi devices such as a mesh network?
All companies are in business to make money. They have to make money to survive and it is the generally accepted motivation to put up with the expense and aggravation of producing a product or providing a service. In this case 2 people receive the "same" service. One person (group A) gets a rate hike. The other (group B) gets a reduction so his neighbor will join. How does that not feel like group A is subsidizing group B? Is not the increase in revenue from Group A negating the cost of the reduced revenue from group B?
That or paying for Elon’s $44B Twitter purchase fiasco.
