TC 24D with hole in the oil pan

Bob_Skurka · Dec 1, 2003

Re: TC 24D with the neaver ending story.

George. . . I commend you for NOT seeking a lawyer immediately. I believe, like you do, that lawyers may be necessary, but not first and foremost. I am a business owner and have been sued (unsuccessfully) numerous times, usually by someone who simply gets mad and runs to a lawyer before even thinking. Often there are steps that should be taken that are very reasonable, and often companies will do the right thing when they are presented with the facts in a rational and reasonable manner.

For the sake of my next tractor purchase, which is scheduled for next summer, I hope that New Holland does right by you. I am happy with my TC24D and I am happy with my dealer. But I have a much longer relationship with my Kubota/Cub dealer and have purchased 3 tractors from him. I'm looking for another garden tractor next year to replace the current Cub Cadet and was seriously considering one of the little TZ sub compacts. But to be honest, I am really waiting to see what happens to you.

MikePA · Dec 2, 2003

Re: TC 24D with the neaver ending story.

 I did finance this through New Holland Credit so I guess I may have that as recourse. If I find my TC 24D tractor out of service for too much longer. 
Meaning what? /forums/images/graemlins/confused.gif

jinman · Dec 2, 2003

Re: TC 24D with the never ending story.

( Lawyers are fast becoming a first reaction rather than a step of last resort. )

I agree that you should first try to work out any issues with New Holland. I consider lawyers a source of many things other than litigation. For example, my real estate lawyer provides a tremendous amount of advice to me whenever I have a real estate contract being written or during construction events. What I'm suggesting is not litigation, but advice only. You are going into a negotiating session with a paid representative/negotiator from New Holland. If you feel confident that you can handle that negotiation, no problem. For myself, I'd want to know what is "reasonable" for my request in the legal arena. It's kinda like knowing what tools you have in your toolbox, but only using the ones you need.

I think there is a lot to be said for the influence of TBN, but at this point we represent a tiny number compared to all buyers/users of tractors and equipment. While you may have a definite impact on what we all think, I think it's easy to overstate the impact of this group on New Holland as a corporation. Remember, there are many TC24D owners on this board and none of them have reported the same type of problems you are encountering. I know that because I have read all the posts in this thread. If I were a negotiator for New Holland, I might use that fact to plant a "seed of doubt" regarding your use and maintenance of your tractor. /forums/images/graemlins/shocked.gif /forums/images/graemlins/shocked.gif

I want you to get a new tractor because I think you have a lemon. Do you think New Holland will say the same thing? /forums/images/graemlins/crazy.gif I surely hope they do. You deserve better service from your equipment.

spencer200 · Dec 2, 2003

Re: TC 24D with the neaver ending story.

Even though you financed thru New Holland credit dont take this route to show your disatisfaction. This will only cause you to have a poor credit rating. Others have tried and it has only caused them grief because the finance company is just that! A finance company and they dont care whats wrong with the equipment thats not there problem. All they care about is that they get there money. I have seen others try this with much smaller problems almost minor compared to yours and they just loose the battle with the finance company every time. That finance contract you signed is very specific about missing payments and what the consequences are. I dont think your problems are at all small or should be ignored by New Holland but this is not the way to go and will only hurt you in the long run. I have seen it happen where the customer decided not to make his payments beacuse of an unresolved issue and the credit company reposses the equipment sells it at a loss and the balance still be your responsibility. I have seen the finance company go aggresively after this balance owed them also! The results are not pretty as to what it does to a persons credit rating.

shoppintractors · Dec 2, 2003

Re: TC 24D with the never ending story.

 I think there is a lot to be said for the influence of TBN, but at this point we represent a tiny number compared to all buyers/users of tractors and equipment. While you may have a definite impact on what we all think, I think it's easy to overstate the impact of this group on New Holland as a corporation. 

Jinman:

I think you underestimate the potential influence of the TBN group. It's unfortunate LAGeorge has experienced a bad apple(or lemon should I say.) It's extremely important for New Holland to make this right, because bad news travels like the 'speed of light' and there are many potential buyers following this thread awaiting the final outcome and the longer it drags out, the worse it is for the image of New Holland. As I check the online traffic for TBN there are almost as many unregistered users online now as their are registered, monitoring the posts. I hope New Holland does the right thing and replaces LAGeorges TC24D.

Don

LAGEORGE · Dec 2, 2003

Re: TC 24D with the never ending story.

Jinman, I get what you mean about lawyers, now. Email and discussion board read a little different at time as we have read here at TBN. Yes it wise to have a toolbox full of tools to have to use if you need too. I think we are dealing here with a clear-cut case of a bad tractor. New Holland has the warranty history they know how much money they are spending on the tractor. They may or may not care about me the customer that is what we are all waiting to find out.
I have maintained my cool on the phone with New Holland and my dealer, I understand things take time but I better get a working tractor soon. I cannot and will not allow a new piece of equipment to undermine my business and result in additional cost to my operation. I purchased a new tractor for reliability and perform farm functions not to get babied or sit in the shop waiting for parts or getting a diagnosis as to why we are having the latest problem of the month. Much like the current drive shaft problem the fuel tank rupture is still not explained. My dealer replaced the fuel tank but has no idea why it broke off at the outlet. My opinion is that the tank is of poor design and the tank will rupture again on my tractor and others tractors. It might have already affected others we just do not hear about it, like you said jinman, we are a small group or are we?
The finance issue is from the lawyers prospective, I can be credited for the time my tractor has been out of use. Also if I am not able to use a machine then New Holland Credit CFO will need to get involved so that he can get his money. Adding additional pressure to make things right. I am so glad I financed the tractor you have so many more rights that way. I do not want to hurt my credit and would not stop paying for my tractor unless New Holland said I could or the lawyer I hire after all else and I mean all else fails tells me I can.

George

Soundguy · Dec 2, 2003

Re: TC 24D with the neaver ending story.

Not to detract from the issue at hand.. but that line caught my eye. For my side job ( I seem to be working more ours at my second job than my 'day' job. ).. I do sound engineering at a local entertainment complex. Mostly local bands.. business functions, church services... local radio / tv broadcast
, etc. In the last few years we have been doing some major acts ( vince gill, lou rawls, larry gatlin, lee greenwood, bertie higgins, etc.. ) as well as working on some espn broadcasts at sporting events. By and far, except for the people i work with I don't meet many others involved in a media related job.. and it is always a nice surprise to find someone who is.

Soundguy

( One of my duties at work is to get the networks on the air at big breaking news events )

Soundguy · Dec 2, 2003

Re: TC 24D with the neaver ending story.

Though I may be wrong (cough).. /forums/images/graemlins/wink.gif I don't think he meant he was going to skip payment.. but rather check to see ~if~ he had any recourse through the finance company. ( I'm not sure he does.... might be different if it were a credit card... though I make no claims about any knowledge of the laws governing financing / credit.. etc.. fair credit act.. etc... just thinking out loud. ) Usual and standard disclaimers apply.

Soundguy

( Even though you financed thru New Holland credit dont take this route to show your disatisfaction )

LAGEORGE · Dec 2, 2003

Re: TC 24D with the neaver ending story.

Hey sounduy, check out our website for a sample of all the neat events we do. Oh, did the color bars not give me away month ago?

UniSat

George

spencer200 · Dec 2, 2003

Re: TC 24D with the neaver ending story.

This is exactly why New Holland formed a finance company that is not part of the same company as the manufacturer so they could get around all these issues. You know the big guys they cover all the angles. With a whole herd of lawyers. All I was trying to say is, I have rarely seen the consumer win against these guys. When it comes to credit issues. I know we have picked up many pieces of equipment for them for issues like this where there was still a huge release balance after they sold the equipment to the highest bidder that got billed back to the customer and collection started on them.