They wont leave will enough alone:

[Shantycoke]

Sounds to me like they knew what they were doing to you when they put it to you, and the only reason they want to make it up to you isn't because they want to make you happy, but because they are going to lose some of the green stuff from other customers. The local J.D. dealer did the same to me, and I've cost them plenty as far as their business goes, and I won't give them the satisfaction of another dollar from my pocket. They're not sorry for what they did to you, they're sorry for what it's going to cost them.
Stick to your guns.
Pat

 

[Robert_in_NY]

exiled, I would not accept their offer either under this circumstance. I am in a similar position where I have friends like yours willing to intervene on my behalf but I have asked them not to. I left it up to my local NH dealer to make right and they have dropped the ball. But I am still getting charged $200 a month in interest because of their screw up.

I will never buy anything from them again unless it is a dire emergency. I will never recommend them to anyone again either and I do not see my position changing anytime soon about it. I gave them multiple chances to negotiate to a fair settlement and they have refused. So I know how you are feeling and I don't blame you one bit. Some dealers do need a kick in the pants and I am just upset mine dropped the ball because I consider most of the people there friends. But the managers screwed up and instead of being a man about it they cower down and try to blame me while putting the screws to me every time I turn around.

I won't get into it anymore right now as just thinking about it has lit my fuse but in case you don't know my story, a $5k estimate to repair a $15k tractor turned into a $13k bill on a tractor I owe just over $6k still

 

[Tig]

I admire your resolve exiled. My dealer wronged me and by the time they called to make things right I had lost all confidence in them. I accepted their apology but I would not let them touch my tractor again.

 

[bxowner]

There's nothing wrong with sticking to your guns, Exiled. Who could blame you? An offer of 2 years of warranty means nothing if they're the ones servicing the tractor. I doubt their arrogance stops at the door between the showroom and the shop.

BUT, I do think (and expect you've already done this) you owe it to your friend who pulled his business from that dealership to know that you've gotten all of these phone calls and offers. Let him decide what he makes of it.

 

[WarrenF]

Exiled....here is my take on the deal. The dealership offered their apology. You have refused to take it even though you say you have accepted it. You refuse to talk to them, anymore. Second....you will tell your tale of woe to "all your friends." Yet you won't go directly to the dealership and listen to them and let them listen to you?

You are not protecting your name, or standing up for anything other than your foolish pride. You are acting like you may be wrong and you sure don't want to give them a chance to prove themselves....just in case you may be wrong.

This I don't wan't anything I didn't pay for is in my opinion baloney. Most will take anything for free....you are simply on a power trip. You are playing the "see, I am more powerful than they or anyone else realizes." You will relate this story to your children and grandkids, and anyone who will listen to you for years to come.

My advice, get off your power trip....give the dealership an opportunity to make things right with you.....that is unless you are afraid you will have to finish telling the story about how they made it right....and all your "friends" will have to see you as something other than the "powerful" man you envision your self to be.

Put yourself in the same situation. You screw up at your job...whether on purpose or because of other circumstances....the customer complains and "nothing is done." Finally through word of mouth your company hears about it and offers to make it right....but the obstinate toad will not allow them to make it right and continues to tell his tale of woe to anyone and everyone that will listen and even to some who will not listen. Say for example they even post their tale of woe on a national forum on the internet. Also now say that "mistake" costs your company ohhhh, about a million dollars in revenue for the year....and your company now has to lay you off. Well I guess that customer won...huh!!! even though your company has done everything it can to make things right. They would have made their point and you would be looking for the unemployment line.....

What you are now doing is called third grade girl games. Grow up and let them make things right.

Furthermore....you apparently WANTED the tractor. You could have shopped at all the other dealerships in the area....but you WANTED THAT TRACTOR, AT THAT PRICE. Takes more guts and strength to say you might be wrong. Now turn the deal around. What if that dealership tells their story to every other dealership in the area. What if they name names and make sure every dealership knows that you are a "difficult" customer. WWWEEELLL grab your wallet, cause I can guarantee they are going to make it worth their trouble dealing with you should you ever need parts or service....what goes around comes around.

 

[Tig]

Warren, I don't think exiled deserved a personal attack over this issue.

 

[gordon21]

These two quotes pretty much sum it up.

Curly Dave puts it nicely:
I think you should swallow your hurt, and your pride, and accept Tri-Green's offer. And, let your friends know about it. Goodwill has a way of coming around time & again. But, if you are obstinate, you will end up hurting yourself in other ways. A big man knows when to bury the hatchet, a petty man knows how to keep a grievance alive.

Warren F puts it a little more bluntly, but has the same message:

What you are now doing is called third grade girl games. Grow up and let them make things right.

I had a similar situation with a problem, but the original dealer made no effort to fix it. I took my business to another JD dealer and spent my next $12,000 with the new dealer and have been loyal to him ever since. Your situation is different because the original dealer honestly wants to make it right. I can guarantee that the decision to send out a newly purchased machine all dirty was not decided by the owners or upper mgmt. That decision was probably made by some guy in the service dept named Bubba. I can assure you that Bubba will be washing every machine from now on. The dealer has learned a lesson the hard and expensive way. Most customers who become big customers, started out being little customers. They forgot that with you.

Be gracious and accept their apology. You will be a better man for it and your friends will be reassured why they came to your defense in the first place. They think you are a decent fair person. Don't change that perception.

Make sure to do this in person at the general managers office. You want to make sure that everyone knows your face now, not just your name.

 

[bjcsc]

Warren, I don't think exiled deserved a personal attack over this issue.

Yeah, I agree. Especially one that doesn't make any sense...

I don't think exiled is on a "power trip". I agree with the others who say stick to your guns. That's the way business works - word of mouth. It's the strongest force. Their after-the-fact apologies are disingenuous and have nothing to do with you and only to do with the impact of your word of mouth advertising. It's too late for apologies in my opinion. Just because you don't want to exploit your resulting position does not make you what WarrenF made you out to be. I would make the same decision that you have made (so far) as a matter of character and integrity - not pride. Just because most people in this country can be bribed and bought doesn't mean you have to be...

 

[WarrenF]

Warren, I don't think exiled deserved a personal attack over this issue.

What do you mean? There is NO personal attack!! He has posted his tale of "woe is me" TWICE. He is asking for opinions....looking for affirmation that "he is right and oh woe is him." I did not call him any name, did not call him any personally derogatory names, did not speak to anything other than his actions.

Now days everyone wants to be offended. He can be offended, and be silly about his offense....You can be offended....and have nothing to refute the argument I made....but your offense doesn't mitigate his intransigence at allowing others to make things right. NOPE, he would rather have a reason to post another tale of how big, bad, mean businesses have treated him wrong, and how he is now getting his revenge.

 

[Robert_in_NY]

Exiled....here is my take on the deal. The dealership offered their apology. You have refused to take it even though you say you have accepted it. You refuse to talk to them, anymore. Second....you will tell your tale of woe to "all your friends." Yet you won't go directly to the dealership and listen to them and let them listen to you?

You are not protecting your name, or standing up for anything other than your foolish pride. You are acting like you may be wrong and you sure don't want to give them a chance to prove themselves....just in case you may be wrong.

This I don't wan't anything I didn't pay for is in my opinion baloney. Most will take anything for free....you are simply on a power trip. You are playing the "see, I am more powerful than they or anyone else realizes." You will relate this story to your children and grandkids, and anyone who will listen to you for years to come.

My advice, get off your power trip....give the dealership an opportunity to make things right with you.....that is unless you are afraid you will have to finish telling the story about how they made it right....and all your "friends" will have to see you as something other than the "powerful" man you envision your self to be.

Put yourself in the same situation. You screw up at your job...whether on purpose or because of other circumstances....the customer complains and "nothing is done." Finally through word of mouth your company hears about it and offers to make it right....but the obstinate toad will not allow them to make it right and continues to tell his tale of woe to anyone and everyone that will listen and even to some who will not listen. Say for example they even post their tale of woe on a national forum on the internet. Also now say that "mistake" costs your company ohhhh, about a million dollars in revenue for the year....and your company now has to lay you off. Well I guess that customer won...huh!!! even though your company has done everything it can to make things right. They would have made their point and you would be looking for the unemployment line.....

What you are now doing is called third grade girl games. Grow up and let them make things right.

Furthermore....you apparently WANTED the tractor. You could have shopped at all the other dealerships in the area....but you WANTED THAT TRACTOR, AT THAT PRICE. Takes more guts and strength to say you might be wrong. Now turn the deal around. What if that dealership tells their story to every other dealership in the area. What if they name names and make sure every dealership knows that you are a "difficult" customer. WWWEEELLL grab your wallet, cause I can guarantee they are going to make it worth their trouble dealing with you should you ever need parts or service....what goes around comes around.

Warren, if he talked to the dealer multiple times and each time they blew him off which is how I understand things happened then how is it being childish for him to no longer want to deal with the company when one of their larger customers gets upset with them. If he gives up his position and accepts their forced apology then all he did was further help their bottom line. The dealer doesn't care about Exiled, they care about his friends business. I have no problem telling others what they offered and the circumstances that led to that offer but the dealer was wrong and continued to be wrong until someone else stepped in and punished them for it.

Until you are in this position it is easy to say he should just swallow his pride and stop playing kids games but once you have gone thru it you will have a different perspective of the bitter truth. The dealer screwed up multiple times, he shouldn't have to blackmail the dealer to do what should have been done in the first place.

The only thing I wish was different was the Exiled's friend didn't intervene. Then he would have known if the dealer did this because they felt bad about the transaction if they did anything at all.