Just to be absolutely clear, I own three Titan Manufacturing and Distribution attachments. A 1/2" quick tach plate, a single tine ripper, and the tree puller. Sounds a bit strange to say, but all were fine until the ripper and the tree puller failed. The ripper was easy. The pin at the pivot point is designed to fail; the surprise was how little force it required to cause it to fail. The tree puller experienced a catastrophic failure of the stationary jaw at the point of attachment (see: Hiding in Plain Sight ). The puller had been used +- 40 hrs but was beyond the warranty period. What began as an effort to post a Purchase Verified Review on their site, after a month of trying, turned into nine phone calls and thirty five emails between Barbara, Hezron, Cameron, Paul, and lastly Daitandra, and myself. I do not include the seven emails with the Memphis BBB. Quite an impressive spread of "explanations" but no review posted.
What Titan Manufacturing and Distribution calls Customer Service can best be described with one word: atrocious. As I explained to Daitandra this afternoon, if I were in business, I would not expect to be around long with the kind of responses offered by their contact services staff. In the interest of fairness and accuracy, I wish i could post the 35 emails.
To the prospective buyer: do your homework and look past the shiny powder coat and the glowing reviews.
