TripleR
Super Star Member
- Joined
- Mar 5, 2009
- Messages
- 18,538
- Location
- Missouri
- Tractor
- Kubota M8540HDC, L5740HSTC, BX2200, BX2660, John Deere 425&1025R, Case, Massey Ferguson, Ford
Agreed.
I only stopped shopping at big box stores after I moved 15 miles away from them. Now that travel figures into the cost equation, I do a lot more shopping at the local small Mom & Pop stores in the small town near where I live.
Now that I've experienced the value of service, I'd probably drive the 15 miles to come back to these small stores if I had to rather than shop at the box stores. On the rare occasions when I do have to shop at the big stores I can barely tolerate the incompetent help, lack of service, and impersonal atmosphere.
The support and service at my local hardware store has saved me a lot of money on multiple occasions whether it's a no-questions refund, an educated suggestion, or good advice on a better way to do something. Loyalty and support is definately a two way street, and value includes more than the price of the item.
We have a farm account at our local "mom and pop" store, but it is purely hardware only; nothing close to farm equipment so I have to go elsewhere.