Warranty question

[Heavyduty]

Be very careful what you post on the internet. It could open you up to a libel lawsuit.

Yes, be careful BUT if it's the truth, it's the truth.:thumbsup:

I know of someone on this board, that was having problems like you had but it was another brand, got nowhere until he posted his problems here. It does work, if its the truth. I"m not telling who it was until he says it's alright to comment. I don't want no trouble. :laughing:

 

[yellowdogsvc]

Be very careful what you post on the internet. It could open you up to a libel lawsuit.

if a machine fails and you report the facts, there isn't libel. As a consumer, you have a right to gripe and complain about a product. Misrepresenting the facts would be a different story but simply telling your story is protected speech.

 

[CurlyDave]

I think the legal doctrine is that the truth is a defense to libel.

To me, that means report the facts, don't exaggerate, and separate fact from opinion in your posts.

But go ahead and post the truth.

 

[AGGIE00]

Blast away as this is how the free market works. I say that so long as your feelings are based on facts. When Ford wouldn't stand behind the 6.0, I told anyone and everyone my experience as did many others and that is how we get a better product or the company goes away. My entire business, all three entities, is based on word of mouth and I will jump through hoops to make sure the word is good. I don't like, but sometimes can't avoid, doing business with a company that is too big to care about taking care of its customers.

 

[QwikDraw]

Thanks for all the advice.

A local salesman watches the forum and called me to suggest I get an oil sample tested to see if there is any real damage to the cylinders and bearings. At that time I would have a legitimate claim if it shows fuel in the oil or copper from the bearings. I didn't even know this was possible to find out from an oil sample but it's my next step.

 

[Heavyduty]

Oh yeah, glad somebody was looking at your post. Just goes to show, you never know who's around.:laughing: Companys have been using oil samples for years to find out what's goin on, they know what % of metal should be in your oil under normal wear/tear. If you have done all the required maintance, you should not have any problems.

 

[Martian]

Looks like your heading in the right direction! Hopefully you can get this all worked out - including rental costs!

 

[QwikDraw]

Update:

I got the oil sample kit but after only two weeks back running the Takeuchi stopped moving, engine ran fine but the controls were dead. This happened on the 19th. I moved the Daewoo up to the job and pulled the Take to the road. One week later (Monday 26th) the dealer showed up and took the machine to his shop. Got a call on the 30th and they said two of the shafts in the hyd pump had failed and it would be two weeks before I see the machine again. All covered under warranty. That will be 8 of the last 10 weeks it's been at the shop. No I didn't both asking about a loaner or rental..it would be beating a dead horse.

I did ask if he could put the tracks and sprockets (I had ordered last week)on for free for a little break and he said NO. So I lose 8 weeks of profit and he can't pay his mechanic for a few hours to help me out. WTF

I looked at a used Supertrak 140 and it may be the way I go. A little nervous about used from a larger company...looks like the didn't grease to much..some hyd leaks. Still on the fence on this one.

I decided I can't stay with a small dealer that can't provide any "dealer support".

 

[Martian]

Update:

I got the oil sample kit but after only two weeks back running the Takeuchi stopped moving, engine ran fine but the controls were dead. This happened on the 19th. I moved the Daewoo up to the job and pulled the Take to the road. One week later (Monday 26th) the dealer showed up and took the machine to his shop. Got a call on the 30th and they said two of the shafts in the hyd pump had failed and it would be two weeks before I see the machine again. All covered under warranty. That will be 8 of the last 10 weeks it's been at the shop. No I didn't both asking about a loaner or rental..it would be beating a dead horse.

I did ask if he could put the tracks and sprockets (I had ordered last week)on for free for a little break and he said NO. So I lose 8 weeks of profit and he can't pay his mechanic for a few hours to help me out. WTF

I looked at a used Supertrak 140 and it may be the way I go. A little nervous about used from a larger company...looks like the didn't grease to much..some hyd leaks. Still on the fence on this one.

I decided I can't stay with a small dealer that can't provide any "dealer support".

That's a shame. I'd expect a new machine or at least some payback for all of your troubles. Hope you can get something worked out.

 

[Heavyduty]

I would still let the regional/district manager for your area know how your being treated. You never know, he might talk to the local dealer and see whats goin on.:thumbsup: