What a nightmare, please read.

[Industrial Toys]

Weird! I sometimes wonder what planet I am living on. I personally have never heard of a car or equipment dealer simply (maybe even cheer fully) giving one their money back or a new replacement when things go badly. That seems to be more of a "when **** freezes over" scenario on my planet.

 

[paulfun9]

I think a couple of guys have suggested this. I like the concept. But I think he needs an HST unit? To pull that part is to split a brand new tractor in several pieces. The DC is an independently owned business. They assemble tractors and ship them. They do not do parts, and they are not a warranty center. If someone is going to split a tractor for parts, it should be Houston, where they have the corporate DC/parts/service. But it makes way more sense to get one pulled off the line in Korea before it is built into a tractor.

As I said, I like this concept. We absolutely do this for our customers if we must. We had a guy recently that busted a steering cylinder on a relatively new machine. A couple of hours later he had his tractor fixed, and we are now waiting a few days to get the cylinder and put it back on our new tractor. But that is a lot different than splitting a tractor to get a transmission part out. The guy never knew we did this, he was just impressed we had the part "in stock".

Yes I guess I got a little out of touch with his actual problem part but still cant wrap my head around why they don't have a part here sooner? I would be livid if I spent the EXTRA money it would take to buy a Mahindra compared to the rest and had this problem.

 

[Turbys_1700]

Hopefully Mahindra will get this situation resolved soon. If the dealer performs the install correctly and flushes the system, and the cause of failure was the hydro unit, everything should be good. If the hydro unit was not the cause of failure then we may be back to square one. No matter how you spin it, this is not good pub for Mahindra.

 

[Kubota 2350]

If this is a real thread, with honest writing about the situation, Mahindra is getting so much negative publicity that it behooves them to DEAL with this, now if not weeks ago. A replacement machine might be due? No matter who the manufacturer is, you don't treat customers like this for long, because word gets out, and away you go. This thread almost reads like a loose cannon intern at Kubota or Deere is making some serious mischief!

I agree, after reading this whole thread I know for sure witch brand of tractor I will never buy.

 

[ultrarunner]

Weird! I sometimes wonder what planet I am living on. I personally have never heard of a car or equipment dealer simply (maybe even cheer fully) giving one their money back or a new replacement when things go badly. That seems to be more of a "when **** freezes over" scenario on my planet.

My brother wanted a new Range Rover in the worst way... he was able to get a tax credit and bought it.

Loved the car but complained it was very noisy at startup... well documented with the dealer...

About 14 months later I was reading that several hundred Rovers with a defective oil check valve that let the oil drain back to the pan overnight... sure enough his engine was one on them.

He contacted Rover by mail... included his documentation about the clatter and dealer notes...

Rover agreed to exchange his vehicle for a brand new one which was a model year newer... they had a hard time finding the color but shipped one in... since it was an exchanged... no taxes were due and the existing loan remained in place.

This experience got me thinking maybe buyers of high end 90k vehicles are treated differently?

 

[buickanddeere]

Would you have this trouble if you had purchased a Deere?

 

[murphy1244]

Would you have this trouble if you had purchased a Deere?

Maybe even worse.

 

[Kubota 2350]

Would you have this trouble if you had purchased a Deere?

Maybe even worse.

Very doubtful.
Deere will stand behind their customers.

 

[MORRISONSTEEL]

Very doubtful.
Deere will stand behind their customers.

And can get parts shipped across the pond overnight, no waiting for a boat ride. I recently saw a part come from Germany in 2 days (it was not ordered nda) and the freight bill was only $20.

 

[IH782]

Weird! I sometimes wonder what planet I am living on. I personally have never heard of a car or equipment dealer simply (maybe even cheer fully) giving one their money back or a new replacement when things go badly. That seems to be more of a "when **** freezes over" scenario on my planet.

2 years ago we had Kubota B2650 with a valve stuck in the on position for the brake in the PTO, it had 60 hrs on it. Kubota gave us the CHOICE of a replacement machine or a 6 year 3500 hr BUMPER TO BUMPER warranty. We took the warranty. It was diagnosed, parts next day aired, split, fixed and ready to go in just over a week.