What a nightmare, please read.

[dickfoster]

I hope you get your tractor issues resolved sooner rather then later.

Sometimes the money you pay extra for established brands helps things run smoother when things go wrong.

Having said that, I know auto parts are often hard to come by for very late model vehicles from the big three. So maybe it's just that.

On a separate note. I ordered a relay from Eaton (BIG company). It took six weeks. Wrong one came. But the right one took eight weeks and a lot of crap being flung into the fan. And a whole bunch of "it's en route" during those eight weeks! Maybe it's just these wonderful times we live in.

LOL I got an empty box from Eaton once. The part was in it at one time because they used foam in place to pack it and it had the impressions of the part but no part. It was a heavy chunk too but the box and tape were all in tact. When I shipped it to them, I insured it, when they shipped it back they didn't so it was on their nickel but they fought me on it. They finally replaced it after much delay and after me needing to chew out one of their VPs DI style but that was the very last time I bought anything from Eaton.

 

[dickfoster]

I was already wondering why Mahindra couldn't pull a part off of a machine in Bloomsburg and get you up and running.

I think you're talking about a whole lotta work including splitting a machine.

Still maybe the best thing to ensure a supply of parts for a new to the market machine would be to tear down a brand new machine and put all the parts on a shelf somewhere, local at least in the country, until an adequate source of spares can be built up. Not a lot of cost involved to ensure a lot of good will and show some responsibility towards putting an honest effort into decent after sales support.
Mahindra makes some good machines but they do have some T's to cross and I's to dot in the area of after sales support. I'm currently waiting for the phone to ring too. Either these people are too busy, don't care or they have too much to do for all the wrong reasons. We can infer nothing else.

 

[dickfoster]

If I ran MUSA, someone would monitor this board at least once per day. It would be money well spent.

Sure would be. Pay back should be tremendous for both growth and new machine sales. I don't think a lot of folks realize, especially MBA types, how much service sells. I probably sold more by giving good service to current customers than contacting potential new customers. In fact I used to try to get potentials up next to my current customers, then go for a cup of coffee so they could speak freely and let them do the sales job for me. Worked like a charm.

 

[MessickFarmEqu]

81 hours and 3 months old, a mess of a hydraulic system, and an ETA of weeks to get a part it would be fairly common with any of the 'majors' to be given a new tractor.

 

[DavesTractor]

81 hours and 3 months old, a mess of a hydraulic system, and an ETA of weeks to get a part it would be fairly common with any of the 'majors' to be given a new tractor.

Hard to argue with that line of reasoning. We have swapped out a tractor or two over the years when a part (or a fix) was not available promptly. Giving a loaner buys you a little time.

 

[sixdogs]

81 hours and 3 months old, a mess of a hydraulic system, and an ETA of weeks to get a part it would be fairly common with any of the 'majors' to be given a new tractor.

Agreed. That's how they got to be majors. Company bickering about chump change parts and not returning calls has caused many a company to fall by the wayside. Look at all the negative press and animosity this creates. And this isn't the only thread with comments like this. Suppose readers will think of this brand first when selecting the next tractor?

I bought Kubota, despite reservations, back in the early 1990's because I needed a warranty part on a tractor I bought at auction and not from the dealer. Even so, the dealer ordered a $20 part for me over the phone and said 'Let's get the part, get it running and get to the rest later". What a great man, dealer and product. I referred a number of buyers to that guy--and Kubota. From an also ran to the elephant in the room.

Be good at what you do or don't do it. Exceptionalism brings it's own rewards.

 

[IH782]

*Update*

My dealer called Mahindra for a second time to ask if they can open the hydrostatic unit and the were told absolutely not. If the pump is opened I will be charged somewhere around 4K for the unit.

One of the girls I have been calling for weeks at Mahindra called back finally. They left me a voice mail and said "be patient".

 

[SPYDERLK]

*Update*

My dealer called Mahindra for a second time to ask if they can open the hydrostatic unit and the were told absolutely not. If the pump is opened I will be charged somewhere around 4K for the unit.

One of the girls I have been calling for weeks at Mahindra called back finally. They left me a voice mail and said "be patient".

If yould like to sue them about it Ill chip in.

 

[varmint]

If this is a real thread, with honest writing about the situation, Mahindra is getting so much negative publicity that it behooves them to DEAL with this, now if not weeks ago. A replacement machine might be due? No matter who the manufacturer is, you don't treat customers like this for long, because word gets out, and away you go. This thread almost reads like a loose cannon intern at Kubota or Deere is making some serious mischief!

 

[IH782]

If this is a real thread, with honest writing about the situation, Mahindra is getting so much negative publicity that it behooves them to DEAL with this, now if not weeks ago. A replacement machine might be due? No matter who the manufacturer is, you don't treat customers like this for long, because word gets out, and away you go. This thread almost reads like a loose cannon intern at Kubota or Deere is making some serious mischief!

This is a very real thread and I have conveyed everything as it has unfolded as best I can. Mahindra can make right by this, and sometime it takes something just like this to wake a company their size up. All I want is to make sure the pump is not scored inside and be given a reasonable timeframe as to when I will get my machine back. To them one tractor is nothing, but to me it was a $40,000 investment and I have jobs and workers and their family's relying on me and this machine.