YT235 down again!

[kco]

A Yanmar representative was at the dealership yesterday, walked around the tractor, and came to no decisions.

The fact that he showed up is a good sign. Hopefully he had a good discussion with your dealer. Perhaps he does not have authority to make the decision and needs approval from higher up. You and your dealer have been reasonable and patient. It is obvious there is a serious problem or combination of problems that are too complex to fix. And perhaps the previous unsuccessful repairs just prolonged and worsened the true problem, which may now be "unfixable".

Yanmar higher-ups should realise how damaging this can be to their North American reputation. Tractorbynet has a huge following and influence. It is the main reason I ended up purchasing my Kioti in 2011. I had never heard of Kioti and was looking at Deere and Kubota. I had concerns about Kioti unknowns such as support and reliability. This site eased those concerns.

It seems that most Yanmar owners are very positive about their tractors. Yanmar needs to step up and resolve this quickly and completely to show they are serious about supporting their dealers and products.

Hopefully that will happen very soon.

C'mon Yanmar Corporation--we're all watching.

 

[Mauser12]

The fact that he showed up is a good sign. Hopefully he had a good discussion with your dealer. Perhaps he does not have authority to make the decision and needs approval from higher up. You and your dealer have been reasonable and patient. It is obvious there is a serious problem or combination of problems that are too complex to fix. And perhaps the previous unsuccessful repairs just prolonged and worsened the true problem, which may now be "unfixable".

Yanmar higher-ups should realise how damaging this can be to their North American reputation. Tractorbynet has a huge following and influence. It is the main reason I ended up purchasing my Kioti in 2011. I had never heard of Kioti and was looking at Deere and Kubota. I had concerns about Kioti unknowns such as support and reliability. This site eased those concerns.

It seems that most Yanmar owners are very positive about their tractors. Yanmar needs to step up and resolve this quickly and completely to show they are serious about supporting their dealers and products.

Hopefully that will happen very soon.

C'mon Yanmar Corporation--we're all watching.

I think you are exactly right with all of your statements. And, thanks for the positive comments. I am really concerned that the engine will prematurely fail because of the many times the oil has been diluted with diesel. I have expressed those concerns in writing to Yanmar America and verbally to one Yanmar representative. The dealer has also talked to multiple corporate representatives in Georgia expressing the same concern. So far nobody is listening. I just don't understand a corporate philosophy that throws parts at an issue without fixing the underlying problem. In the long run, it will cost them more both in money and reputation.

 

[fried1765]

The fact that he showed up is a good sign. Hopefully he had a good discussion with your dealer. Perhaps he does not have authority to make the decision and needs approval from higher up. You and your dealer have been reasonable and patient. It is obvious there is a serious problem or combination of problems that are too complex to fix. And perhaps the previous unsuccessful repairs just prolonged and worsened the true problem, which may now be "unfixable".

Yanmar higher-ups should realise how damaging this can be to their North American reputation. Tractorbynet has a huge following and influence. It is the main reason I ended up purchasing my Kioti in 2011. I had never heard of Kioti and was looking at Deere and Kubota. I had concerns about Kioti unknowns such as support and reliability. This site eased those concerns.

It seems that most Yanmar owners are very positive about their tractors. Yanmar needs to step up and resolve this quickly and completely to show they are serious about supporting their dealers and products.

Hopefully that will happen very soon.

C'mon Yanmar Corporation--we're all watching.

And .......as Yanmar corporate so eloquently responded in post #41.....

"Have a good day"

 

[kthompson]

Hi Kenneth,

As previously stated, the RSM and the dealer are aware of situation and working on resolving this. Thank you for your comment and have a good day!

I am only guessing this was addressed to me as my first name is Kenneth and I sent them an email as a potential Yanmar buyer which I was and still considering very much. Not sure why they posted that there and not email back to me. Them doing do does not upset me. It is a YT359 with cab and loader. My concerns as with any tractor is support first and foremost. First there is not but one dealership within an hour of me (in same radius there are 3 JD, 3 Kubota, 2 ND and 1 Kioti and another new Mahrinda. Also the Yanmar dealerships I know of have not been a dealer for them long and not experienced tractor dealerships. NO DOUBT that is not true for all of their dealerships for to me Yanmar product line fits such as Case or NH dealerships right well.

I am very much still deciding on a tractor and this thread really concerns me with Yanmar. It is their tractor and their dealer. If they think or can proof it is the owners fault (I have no reason to think it is nor have I gotten that impression from anywhere.) they have responsibilty to explaining what is being done wrong or educating him on the tractor. That to me falls on the dealership.)

As to the lemon signs, had a friend who did that many years ago with a car. Not sure it helped any. Than I had same brand and no problems.

 

[Mauser12]

I am only guessing this was addressed to me as my first name is Kenneth and I sent them an email as a potential Yanmar buyer which I was and still considering very much. Not sure why they posted that there and not email back to me. Them doing do does not upset me. It is a YT359 with cab and loader. My concerns as with any tractor is support first and foremost. First there is not but one dealership within an hour of me (in same radius there are 3 JD, 3 Kubota, 2 ND and 1 Kioti and another new Mahrinda. Also the Yanmar dealerships I know of have not been a dealer for them long and not experienced tractor dealerships. NO DOUBT that is not true for all of their dealerships for to me Yanmar product line fits such as Case or NH dealerships right well.

I am very much still deciding on a tractor and this thread really concerns me with Yanmar. It is their tractor and their dealer. If they think or can proof it is the owners fault (I have no reason to think it is nor have I gotten that impression from anywhere.) they have responsibilty to explaining what is being done wrong or educating him on the tractor. That to me falls on the dealership.)

As to the lemon signs, had a friend who did that many years ago with a car. Not sure it helped any. Than I had same brand and no problems.

I am currently waiting on next week. I have a promise from the senior service manager that they will make a decision on the problems with the tractor next week. I talked to the senior service manager in Georgia last week again. The dealer has told me that they may tear the bottom of the engine apart to inspect the damage caused by the oil being diluted with fuel four times. They may rebuild the bottom of the engine? My contact at the dealer wants to put a new engine in the tractor. His belief is that they will have to eventually because of the dilution. There has been no mention of the transmission being dry multiple times when the hydraulic system burst. I will post the resolution when/if it happens. I have never had to deal with these kind of warranty issues on any product before. I think the consumer is going to be left out in the rain any time the people makeing the decisions on what to do are the very ones that it will cost money or effect their jobs. Good luck with your tractor purchase.

 

[rScotty]

I am only guessing this was addressed to me as my first name is Kenneth and I sent them an email as a potential Yanmar buyer which I was and still considering very much. Not sure why they posted that there and not email back to me. Them doing do does not upset me. It is a YT359 with cab and loader. My concerns as with any tractor is support first and foremost. First there is not but one dealership within an hour of me (in same radius there are 3 JD, 3 Kubota, 2 ND and 1 Kioti and another new Mahrinda. Also the Yanmar dealerships I know of have not been a dealer for them long and not experienced tractor dealerships. NO DOUBT that is not true for all of their dealerships for to me Yanmar product line fits such as Case or NH dealerships right well.

I am very much still deciding on a tractor and this thread really concerns me with Yanmar. It is their tractor and their dealer. If they think or can proof it is the owners fault (I have no reason to think it is nor have I gotten that impression from anywhere.) they have responsibilty to explaining what is being done wrong or educating him on the tractor. That to me falls on the dealership.)

As to the lemon signs, had a friend who did that many years ago with a car. Not sure it helped any. Than I had same brand and no problems.

I think that the whole industry benefits from having a lot of brands to choose from. But smaller dealers may not have the technical resources and factory backing that more established dealers enjoy.

Before buying any brand tractor from any dealer I would advise a buyer to talk with the dealer and decide who is responsible for transporting the tractor for warranty work and when a loaner tractor is appropriate. Write your agreement right on the sales contract - both parties then sign and date. This will save a lot of debate and finger-pointing.
rScotty

 

[kthompson]

Mauser12, This has to be highly aggravating. It is amazing a single tractor could have such different issues. It is amazing a reliable company would not be more supportive to THEIR dealer. (I hit submit without meaning to and had to edit to finish.) I am in no way accusing Mauser12 of anything improper. If I were a dealer would wonder about a product if the best support they could give was this.

Few years back, maybe five to seven bought a stihl saw and had issue with it over and over. The straw that broke the bank with me was when the dealership told me the saw was burnt up and would not be warrantied. What caused that was my question. Well running straight gas or blocking the air intake. He said we know it is not the gas for you have had it here enough we know you use properly mixed oil and gas. So only possible issue was my blocking the air intake when using the saw. Turns out the dealer had adjusted the carb on one of the times in the shop and had told me that. I told the mechanic I promise you I will get my worth out of this saw. I sent email to Stihl directly with all details and short story they told dealer to take care of me. Stihl made a long time customer out of me the way they handled the issue. I have bought other Stihl since then and pleased very much. I feel like Yanmar failed to trust their dealership in what they were finding for some reason. If I were the regional rep would want to "see"one of our tractors with such a variety of issues. Would want to talk with the owner and the mechanics to try to help with figuring out the variety of issues. Then take that info back to the factory. Then I only work with Quality Control for a major equipment company for about nine years. Can tell you we sure would have gotten feedback.

Mauser12, will be watching for your post. Hopes all get solved for you very soon. The longer such takes the more it takes to "MAKE" it right.

 

[kthompson]

I understood Yanmar USA had bought this company but this site is not stating that I found. Regardless it is a product they now have at least to offer. Some things about it I liked but to me not as refined as Yanmar or JD or Kubota.

Solis: A New Tractor Brand Distributed by Yanmar We Couldn’t Fit Anywhere | Compact Equipment

 

[paulfun9]

A while back I looked at a new YT cab. Before the test run on the dealers lot was complete it had already showed error on the dash, not inspiring! Decided to hold off and getting very close to resuming my search for a new cab tractor. I will tell everyone that with support given for the problem machine like this poster has even with my chances of getting the exact same issues is more important to me than how they handle the little things.

Switching out the bucket to lighten the load, so lines don’t burst?
Mechanics telling the owner not to transport material that doesn’t even come close to working the loader as a bounce could bust the line.
Waiting on parts over and over again.
The same issue fuel in oil, without proper diagnosis.
Not letting the dealership properly troubleshoot problems
Or sending out a specialist from the factory to diagnose or fix it (has happend more than most really know)
Then the post here gives me the feeling that they simply said FU to the poster as they apparently didn’t even address him directly!

If it was me the tractor would be on the trailer with the lemon signs on it,
My attorney would be doing his end in the courts
And everyone I know would hear how poor the machine is built and how lacking the customer support is and how crappy the machine has been.


I don’t have a tractor that hasn’t transported a fair load in the bucket and even hitting a bounce from time to time not one, not even the other brand that I will no longer buy has blown lines from it.

The same issue should not keep reoccurring if the problem was properly diagnosed and repaired by a real mechanic that didn’t have his/her hands tied by a corporate bean counter.

One thing for sure is they won’t be on my shopping list this spring when I resume looking for a new cab tractor


Speaking of the lemon signs, I have an acquaintance who did that with a car.
The dealership tried to sue him for defamation or something like that. He beat them on the grounds of free speech so it cost them a law suit and since he didn’t stop driving around with the signs and car on the trailer they eventually succumbed to the pressure and refunded his money.
At this point I wouldn’t want to take an other tractor as thier business practices have proven way too bad to be considered at all. Force a refund and buy something else!

 

[Gator6x4]

A while back I looked at a new YT cab. Before the test run on the dealers lot was complete it had already showed error on the dash, not inspiring! Decided to hold off and getting very close to resuming my search for a new cab tractor. I will tell everyone that with support given for the problem machine like this poster has even with my chances of getting the exact same issues is more important to me than how they handle the little things.

Switching out the bucket to lighten the load, so lines don’t burst?
Mechanics telling the owner not to transport material that doesn’t even come close to working the loader as a bounce could bust the line.
Waiting on parts over and over again.
The same issue fuel in oil, without proper diagnosis.
Not letting the dealership properly troubleshoot problems
Or sending out a specialist from the factory to diagnose or fix it (has happend more than most really know)
Then the post here gives me the feeling that they simply said FU to the poster as they apparently didn’t even address him directly!

If it was me the tractor would be on the trailer with the lemon signs on it,
My attorney would be doing his end in the courts
And everyone I know would hear how poor the machine is built and how lacking the customer support is and how crappy the machine has been.


I don’t have a tractor that hasn’t transported a fair load in the bucket and even hitting a bounce from time to time not one, not even the other brand that I will no longer buy has blown lines from it.

The same issue should not keep reoccurring if the problem was properly diagnosed and repaired by a real mechanic that didn’t have his/her hands tied by a corporate bean counter.

One thing for sure is they won’t be on my shopping list this spring when I resume looking for a new cab tractor


Speaking of the lemon signs, I have an acquaintance who did that with a car.
The dealership tried to sue him for defamation or something like that. He beat them on the grounds of free speech so it cost them a law suit and since he didn’t stop driving around with the signs and car on the trailer they eventually succumbed to the pressure and refunded his money.
At this point I wouldn’t want to take an other tractor as thier business practices have proven way too bad to be considered at all. Force a refund and buy something else!

Agree. A new Cab Tractor would be nice but, after reading the OP Problems and Yanmars response I definitely would drive by the Yanmar Lot if I was looking.