Is this acceptable quality on a brand new Kubota?

[sixdogs]

I'm not a lawyer but your quote is an important one because I believe what has become the standard through past experience can become the legal standard for a future purchase. The prior delivery standard becomes the expected norm. I think they call it "estoppel."
I am not an attorney but if a buyer has a reasonable expectation of a product based on past delivery of that product, it might become a part of the unwritten contract. I mean if a Kubota tractor shows up painted green you would have an issue because they set a standard of expectation by always delivering orange tractors.

If the weld standard is not up to snuff and a reading of welding quality standards says you got the shaft, find a welding instructor or two or three that agrees with you and get it in writing. Small claims court might be worth a look if you are truly not happy and the welds are truly sub-standard. It depends on your resolve and if the dollar limit of small claims court covers your $$ request. Surely Kubota doesn't want to deal with this issue in small claims court.

If you want to push this you could do your homework to make an ironclad, irrefutable case and then call higher up the food chain at Kubota and share the conclusion of your findings and what you want to be happy. You could even have an attorney write a letter based on your efforts for maybe $100.
You present a winnable arguement to Kubota and I'll bet they want nothing to do with the hassle. They are an excellent company with high business paractice standards and won't fight something they likely can't win. They might not even be aware of this problem.
As well, you could also ask the dealer to swap this loader with a new one --and give him $200 or so and see what he says. Might get rid of the problem and would also show the small claims court you tried to resolve things.
Just my two cents here.

I posted this once but let me say again I believe you have an excellent small-claims court case here if no one will fess up. Some times you have stand up for what is right.

 

[Charlton John]

I posted this once but let me say again I believe you have an excellent small-claims court case here if no one will fess up. Some times you have stand up for what is right.

Absolutly great mention, regardless of what some might say on here, if it were mine (or there's) I wouldnt stop until a just resolution was made. As mentioned in my previous post feel free to use my pics in your case , dont think they would be needed as most of Kubota's quality is not poor but the door is open.

 

[greenmule]

Merk,I wasn't just picking at you,about 7-8 others have said about the same thing,[that they might be this and that,but probably structurely sound].

You can just as easly say they probably aren't structurely sound and loader MAY break apart next time he uses it.

I doubt that will happen but thats not the point,

Main point is by industry standards,those welds are unacceptable. By kabota standards, those welds are unacceptable. They do not meet kabotas design as to strength and appearance.[or any other big three or four or five or six tractor maker.]

 

[BANDAMAN]

Hi guys,

I've been out of the country and just got back last night...I did not use email or phone while gone so I expected to have a message from my dealer when I got home....I am very dissappointed that there are none.

I'll be making some calls on Monday to see what is happening. Enough time has passed.....

 

[medicshawn]

Good luck. Hopefully he was waiting for you to call him when you got back in town.

 

[sixdogs]

I would not be combative or assertive but ask specific questions including "is Kubota managaement aware of this problem?' If he says yes I would ask who and their positon. I find it hard to believe Kubota would not contact you on this and wonder if they are even aware of it. If they are I would go further up the chain until you reach Japan.

Just my two cents,

 

[EddieWalker]

An
So saying that these welds are maybe structurally sound,is wrong. Its like saying that old dead tree next to your house will probably not fall soon.

I really like this analogy. It's probably about as accurate as you are going to find.

Well said.

Eddie

 

[MarkLeininger]

Hi guys,

I've been out of the country and just got back last night...I did not use email or phone while gone so I expected to have a message from my dealer when I got home....I am very dissappointed that there are none.

I'll be making some calls on Monday to see what is happening. Enough time has passed.....

Start including this forum thread in every correspondence. Somewhere, someone is going to realize how many people are reading this bad publicity and get on the ball. I just went non-linear over a problem with AT&T and wrote the CEO. Three days later I got a call from some executive support center that spoke English as their native language and they solved all my problems. Maybe try going right to the top.

 

[WaxMan]

I would not be combative or assertive but ask specific questions including "is Kubota managaement aware of this problem?' If he says yes I would ask who and their positon. I find it hard to believe Kubota would not contact you on this and wonder if they are even aware of it. If they are I would go further up the chain until you reach Japan.

Just my two cents,

No, the time for playing ***** has passed.
You call him and ask very politely is my new loader in, If your not happy with his answer, Why is it not in, It's been two months do you think I'm just going to forget it.
I'm done playing around I want some answers by sundown. well maybe not the last line.
But your going to have to be more aggressive which you should have been from day one. You don't care if Kubota management is aware of it . If there not are you going to wait another two months.

Tell your dealer to order one like you just came in off the street pay for it with your credit card and watch him order it. When it comes in bring your old one back and demand your card be credited if not Leave the old one there take the new one home and call your credit card Co dispute the charge. That's what I would have done. You took the high road and it has gotten you nowhere.
If a customer comes in my shop kicking and screaming I won't tell him to go pound sand I would do what it takes to calm him down and fix the problem.
Two months you were calm Now your ******* pissed off. Unless you just want to keep it.

 

[coobie]

Hi guys,

I've been out of the country and just got back last night...I did not use email or phone while gone so I expected to have a message from my dealer when I got home....I am very dissappointed that there are none.

I'll be making some calls on Monday to see what is happening. Enough time has passed.....

WOW!!unreal...I recently had a problem with my 2006 Kubota RTV 900 and spoke with Dave Miller of kubota located in Grovepoint Ohio,he was very helpful in taking care of my problem.Good luck,coobie.