Is this acceptable quality on a brand new Kubota?

[Chris86303]

As I mentioned before, Kubota Corporate is aware of the issue, I spoke to them myself. they did not, however, tell me exactly what they would do to resolve my complaint. So that is why I have been in the dark on if I was getting a replacement or not....I wanted to assume they would, but It was more like that they would see what they could do and that future communication would come from the dealer.

I spoke to my dealer today, and he reported that Kubota is building me a complete new loader to swap out with my current complete loader. This is great news and what I wanted. Like I said earlier, it sounded like they were going to send my dealer new booms and a bucket and then they do all the change over work. Sending a new complete unit is what I want since it will likely help eliminate possible hose and fitting leaks and more scratches, etc. if the dealer has to change all the parts from one loader to the next...plus it would result in some tractor down time for me. Sending a complete unit is the easiest for me and the dealer since its a 5 minute swap once its uncrated....who knows what they do with the other unit, but in my opinion it can go right back in the crate the new one came in and can be shipped off for rework or scrap....once they hopefully use it for training purposes.

Why it has taken so long, I do not know....Its not that big a deal to me how long it takes (within reason) but it would have been best to tell me up front exactly what they would do so I knew what to expect and did not have to sit and wonder if it would happen or not. Like others, I was waiting for the BX1860 to become available for a few months.....In my opinion, its quite possible that there were enough BX1860s preordered that they did not have a spare loader to ship.....or maybe they started taking a hard look at LA203 loaders and decided the ones in inventory were not up to par....I have no idea, just taking a guess. I'm just glad that they are taking care of mine and I bet, are taking a closer look at weld quality and how this one I have somehow got out the door.

I know I have been frustrated, and many of you following this thread have been also....Don't give up on Kubota, they appear to be doing the right thing, like I wanted, hoped, and expected they would as any world class company would do.

I'll post again once I have my new loader. Thanks again for the support!

Good for you and for standing up to such shoddy workmanship. Someone should have their butt handed to them for letting work like this pass.

I can't believe some of the posters that said to "just live with it".. how sad is that. Now you know why this country is in the shape it's in.

 

[sixdogs]

You know, we don't know if this is over or not. Last we knew they were "building him a loader" and not that he actually has the loader in hand. I have traveled this path before and sure would like to hear it has been resolved to the satisfaction of the customer.

 

[BANDAMAN]

I'm still waiting. I don't have anything else to report yet.

 

[BANDAMAN]

Good news! I just received a message from my dealer that the new loader is in and that it looks great.

 

[gordyy]

congrats to you for putting up the good fight and winning

even big buisness has to understand your build it right or dont do it at all

 

[KennyV]

Good news! I just received a message from my dealer that the new loader is in and that it looks great.

great... please post some pictures of the difference. There should be a lot. KennyV

 

[curtisfarmer]

I have been following this thread sort of....and after looking at the picks again and looking at my Kubota fleet....I think these weld issues are minor. Nothing in this world is perfect and if you wanted clean perfect welds.....get some riveted tractor or something. Every new Kubota I have ever paid for has been delivered with some type of imperfection, and I am talking about more than a few machines. Hopefulyy this thread will not diminish the Kubota quality brand as it seems, at least to me, this thread is not entirely justified. Like grandma always said......we all eat a pound of dirt in our lives.

 

[Bird]

I have been following this thread sort of....and after looking at the picks again and looking at my Kubota fleet....I think these weld issues are minor. Nothing in this world is perfect and if you wanted clean perfect welds.....get some riveted tractor or something. Every new Kubota I have ever paid for has been delivered with some type of imperfection, and I am talking about more than a few machines. Hopefulyy this thread will not diminish the Kubota quality brand as it seems, at least to me, this thread is not entirely justified. Like grandma always said......we all eat a pound of dirt in our lives.

There might be some imperfections, but if the welds described and pictured in this thread were not out of the ordinary, do you think Kubota would be giving him a new loader? I've only bought 2 new Kubotas myself, and neither of them had welds that looked that bad.

 

[JJPP]

Good for you. I could live with small scratches, grease and such, that blame could be placed on anyone. After all it is a Tractor. Just as long as they aren't trying to hide anything. But the welds are POOR WORKMANSHIP and QUALITY CONTROL on Kubota's part and SHOULD be addressed!!!!!!


For the people that say the welds are strong enough and will be fine.
Would you be accepting of this quality on your new car or any other major purchases? Or repair work for that matter. I would hope not and a tractor purchase is right in line price wise as alot of new cars.

 

[Tollster]

I have been following this thread sort of....and after looking at the picks again and looking at my Kubota fleet....I think these weld issues are minor. Nothing in this world is perfect and if you wanted clean perfect welds.....get some riveted tractor or something. Every new Kubota I have ever paid for has been delivered with some type of imperfection, and I am talking about more than a few machines. Hopefulyy this thread will not diminish the Kubota quality brand as it seems, at least to me, this thread is not entirely justified. Like grandma always said......we all eat a pound of dirt in our lives.

That is a terrible way to look at things, particularly when it comes to quality. One must strive to do the best he can in a competitive marketplace. I am also sure the imperfections you speak of on the ones you saw where after purchase. This would be because you believed in the Kubota quality program, which is, the reason we purchase their products and typically pay more for them than we do for XX brand. Otherwise, you would be eating your pound of dirt riding XX brand, rather than pounding dirt on your Kubota. We all understand his tractor is not a nuclear facility, but the welds on his loader where consistently unacceptable, rather than just intermittent lack of penetration here and there.