Never buy another Kubota

[arsenix2001]

With the same set of vague facts, you're saying it's PROBABLY OK for the Kubota employee to defend the dealers apparent "right" to decline dealing the warranteed problem.

Show me a dealer with more than a month backlog in their service dept. (and I'll show you a dealership with a pathetic service dept) The good ones stay busy, but not backed out the door for a month....

Again, I'm only so disapointed with the DEALER. The KUBOTA employee, and Kubota as a brand, should have stepped up. I've had that sort of RESPONSIBLE effort from both Massey Ferguson and John Deere. BOTH stepped in (on a corporate level) and assisted local dealers when there was a conflict on a warranty claim. These sorts of issues crop up every day. A well run organization already has protocol in place to handle issues such as these.

Personally, where I'd go is farther up the food chain @ Kubota. There would be EITHER a public acknowledgment of dealer screw up, same with company rep, and then some sort of effort to remedy the situation (and any similar FUTURE situations)

Again, maybe you have psychic powers, but this really seems like putting the cart before the horse considering none of us have ANY idea what the actual situation was.

Come on OP, stop the madness and fill us in.

 

[Farmwithjunk]

Wow if thats all the info you need to make a huge assumtion, then good for you. Im done discussing this until the OP posts details of what actually happened, and if its true they told him they wouldnt work on his tractor then kudos to you, youre right. Otherwise, show me a legal document stating that warrantee is being refused because it didnt get worked on in the time frame the owner wanted it done... I never said it was good business practice, but there not enough info to say he was "refused". Lest we forget its a free country and he has the obviuos right to go somewhere else if he wasnt happy. Hopefully the op will post details, if not... this is pointless.

Show you legal documents...? There's a laugher! Well Judge Judy, Glad you were able to determine the outcome based on what YOU yourself claim as insufficient info.....

 

[bigbull338]

the bottomline is he is dealing with a kubota dealer that doesnt want his business in the future.ive had dealers tell me if you dont buy from me i wont honor the warrenty,but he moved to a new place an is trying to find a new dealer todo the work.

 

[Farmwithjunk]

Again, maybe you have psychic powers, but this really seems like putting the cart before the horse considering none of us have ANY idea what the actual situation was.

Come on OP, stop the madness and fill us in.

"No psychic powers", just a LOT of people who seem to be used to dealers dumping on them.

 

[Farmwithjunk]

the bottomline is he is dealing with a kubota dealer that doesnt want his business in the future.ive had dealers tell me if you dont buy from me i wont honor the warrenty,but he moved to a new place an is trying to find a new dealer todo the work.

Just for the sake of argument, I just got off the phone with a Kubota dealer I trade with on occasion. He said it's standard corporate policy for any Kubota dealer to handle warranty claims, REGARDLESS of the fact the tractor was bought at a competing dealership or not. And in his words, "No dealer in his right state of mind will send business away in todays economy".

 

[arsenix2001]

the bottomline is he is dealing with a kubota dealer that doesnt want his business in the future.ive had dealers tell me if you dont buy from me i wont honor the warrenty,but he moved to a new place an is trying to find a new dealer todo the work.

Yup, i had a dealer say almost the same thing... Go buy from out of state to save $$ and you go to the back of the service line behind our regular customers... He was a kubota/new holland/stihl/toro dealer... Wait OMG we better never buy any of those brands now either because that dealer soiled all thier names too! :laughing:

 

[arsenix2001]

Just for the sake of argument, I just got off the phone with a Kubota dealer I trade with on occasion. He said it's standard corporate policy for any Kubota dealer to handle warranty claims, REGARDLESS of the fact the tractor was bought at a competing dealership or not. And in his words, "No dealer in his right state of mind will send business away in todays economy".

Thank you for making my point, yes they "have" to work on it but no one ever said in what order.... Hence the multiple possibilities we have with the ops situation.. Uhhgh im sick of typing on this stupid phone, hope it gets sorted out... I have tomatos to plant!

 

[Farmwithjunk]

Yup, i had a dealer say almost the same thing... Go buy from out of state to save $$ and you go to the back of the service line behind our regular customers... He was a kubota/new holland/stihl/toro dealer... Wait OMG we better never buy any of those brands now either because that dealer soiled all thier names too! :laughing:

Some people bring out the WORST in everyone, even those they spend money with. Must be an orange thing.....!

 

[johnrex62]

Baldy stated in message #7 that he bought from a different dealer and then moved away. He has not made any contacts in writing yet.

I would agree that this is a dealer issue IF the regional Kubota service manager did his job. I bought a Kubota because of their reputation and the reputation that a different dealership had that two of my friends had worked with. Unfortunately, I moved 400 miles away and the great dealership is out of the question.

Thanks for the advice on writing a letter as I'll certainly do that as well as contact the state Attorney General's office.

I reach the regional rep by calling 209-334-9910 and spelling his name on their directory. I do not have his extension number.

We still do not know the specifics of exactly how the dealer has been "blowing him off", so it could be that he has been given the I am too busy now come back in two months line and is just not happy with it, or it could very well be that this dealer is not returning calls and dodging the whole problem. We don't know, but in either case it is a dealer issue, not a Kubota problem until corporate has a request for escalation.

Baldy's phone messages to the Kubota Rep, Jim, were hitting a machine most of the time. That could mean Jim was on vacation, tied up in meetings, had irritable bowel syndrome, or a host of other things. The ONE time he talked to Jim, he was given the option of a quick resolution by taking the tractor to another dealer that might be more responsive. That sounds like a reasonable response to me. It might be more inconvenient, but it eliminates the "bad" dealer and introduces the possibility of a good dealer experience.

We don't know if Baldy pursued the matter on the phone or if Jim is still working behind the scenes to iron out the dealer's attitude. Too much unknown to evaluate the corporate response or even the dealer's actions thus far except to say that Baldy is not a happy camper.

Until Baldy sits down and does his due diligence and writes his letters and give Kubota corporate time to act it is not reasonable to scream malfeasance at Kubota. Until we have more specific info on the dealer's response I am not totally ready to blame the dealer quite yet. I can see several scenarios where Baldy might see himself as being blown off while the dealer is doing everything possible to help him out, just not the way Baldy might prefer.

I vote we wait for the other shoes to drop and get a whole story.

 

[Farmwithjunk]

Thank you for making my point, yes they "have" to work on it but no one ever said in what order.... Hence the multiple possibilities we have with the ops situation.

Unless your point was that you have poor reading comprehension skills, you've just failed miserably. "

"Work on it" is NOT letting a problem they were responsible for in the first place sit for a month and fester.