Kubota dealer is really starting to piss me off

[crazyal]

no i have the tractor now, i picked it up last week and told them to call me when they get the valve in. And i still have not heard from them

im gonna go in there on monday and see what the deal is. Im shocked they let it go this long with out having the papers signed or the down payment cahsed and i have the tractor

It is possible that because of all the damage in Japan they just can't get the parts and as a way to show you that they do want your business they are saying we trust you so we'll wait until we get this right before closing the deal. Not being first hand makes it hard to try and understand what's going on, I'm sure the lack of information they seam to be giving you must make it hard for you to make a choice.

 

[jokergerm]

i am going to sleep on it and see how i feel in the morning. I really want the tractor or a tractor, I just want it to work well and to have good customer service at the dealer.

It just pisses me off that in 3 weeks they have not called me or updated me on the attachments or the valve to fix the 3 point hitch, that is not going to get fixed.

I assume they are lieing to me when they said the kubota tech at kubota said it just needs a new vavle since it jerky. ( since we all know kubota knows thats how they built them, like ****) so what they are trying to do by not just telling me thats how they are and to get over it is beyond me

 

[teg]

I still hope to see how the valve turns out vs. lying and/or "mis-informed" kubota tech... :2cents: Good luck and hope things work out for you.

 

[dougtrr2]

Time has a way of slipping by. You complain about delivery of a backhoe, but yet you didn't mention anything about that in your original thread. Step back, figure out EVERYTHING you expect the dealer to make right and how. Then go back and get an accurate timeline of events. Calmly present the objective facts to the dealer and see where that gets you. One line I use from time to time that seems to get attention is "It has been X days since this problem started. Each individual day I am sure you have a good reason for not resolving it, but collectively this delay is unacceptable." Sometimes you just lose track of how long something has been going on.



Take Care,
Doug in SW IA

 

[MessickFarmEqu]

It is possible that because of all the damage in Japan they just can't get the parts and as a way to show you that they do want your business

No. There has been virtually no disruption that we can attribute to the disaster.

My perspective is that the dealer simply does not have their act together. Whatever their delay is, they could avoid alot of confusion if they just comunicated whats going on.

 

[Chilly807]

Despite the fact I feel this thread is more of a debate about business practices than anything tractor related, I'll put another :2cents: in the pot.

It sounds to me like a "poison relationship" is in the making here. You're not happy with the dealer, obviously. The title itself says that. If you think the tractor will somehow be trouble-free for as long as you own it after the initial bugs are sorted out, you're dreaming in Technicolor as a friend of mine used to say.

I've been quite happy with my dealer, the same one kcender is dealing with regarding his loader issues. They've met all my expectations and exceeded some, which to anyone that knows him or me is high praise.

You're going to have a relationship with this dealer and Kubota in general for the whole time you own one of their products. If you're not happy with them now, it's not going to get any better. When you need warranty service, or parts, or on-site repairs, what's it going to be like then ??

I went through this with a Chev truck I bought back in 2000. Worst vehicle I ever owned, including a '77 Mercury Bobcat ! I cut my losses 11 months into a new vehicle loan and traded the SOB for something else. Nothing with the GM bowtie has darkened my door since, and nothing is liable to unless I lose my memory. I drove 'em for over 20 years, but one bad one was enough. I'm over it, really.. yeah sure I am.

I honestly think you'd be happier (notice I didn't say "happy") owning a Deere, New Holland, Case, anything but a Kubota.

That well's already been poisoned, and they don't get better with time. Unless you want to continue to torment yourself (and us) return the tractor, tell the dealer you consider what informal contract you ever had has been breached.

If what you've said is accurate, they have no recourse if you decide to walk away.

 

[powerstroke444e]

i am going to sleep on it and see how i feel in the morning. I really want the tractor or a tractor, I just want it to work well and to have good customer service at the dealer.

It just pisses me off that in 3 weeks they have not called me or updated me on the attachments or the valve to fix the 3 point hitch, that is not going to get fixed.

I assume they are lieing to me when they said the kubota tech at kubota said it just needs a new vavle since it jerky. ( since we all know kubota knows thats how they built them, like ****) so what they are trying to do by not just telling me thats how they are and to get over it is beyond me

I have notice your a new member and have not filled out were your located at and have not posted a single picture of the house project or of anything:confused3:, and how did you come up with your name JOKERgrem.
Give us some insight so we can make informed desicions were we buy.

 

[jokergerm]

^^^ fail

 

[ChuckinNH]

Well, it was a nice try, but you aren't going to get this world upset with Kubota.

 

[Carl Bert]

I have notice your a new member and have not filled out were your located at and have not posted a single picture of the house project or of anything:confused3:, and how did you come up with your name JOKERgrem.
Give us some insight so we can make informed desicions were we buy.

You may be on to something here. I hope not, but possibly.

By the way Powerstroke, not to get off the subject, but what size box blade should I buy for the B26? I know you have one, and was just wondering if it could handle a 65" Frontier that weighs about 500 lbs?