Kubota dealer is really starting to piss me off

[MtnViewRanch]

Did they ever deposit your down payment check? Is your original sales guy still working there?

 

[ultrarunner]

Did they ever deposit your down payment check? Is your original sales guy still working there?

Best questions in the thread... sounds like it's time to move on.

One time I was quoted a very good price for 4 apartment refrigerators to be delivered in 7 days...

7 days came and went and I got the song and dance every time I called.

So, I went to the store when the doors opened and the owner happened to be there... I introduced myself and showed him my paperwork and he said the sales person made a mistake the the price he quoted was from the cost column in the order book... he would be loosing money if he had to include delivery on top of that.

I was naive and said I have a receipt and he said it doesn't mean a thing since my credit card had been credited...

The fact is no one bothered to tell me...

25 years later, the place is still in business, I have no idea how and I still tell people how shabby I was treated...

A mistake is a mistake... doesn't excuse not informing the customer if that's the truth.

 

[crazyal]

At this point in time I would go over to the dealer, no phone calls, and talk to them. They may see you as that one customer who can't be pleased no matter what and are in no hurry to try. If so then you need to suggest that it's best if both sides move on.

I know when I was looking there were attachments that you had to buy certain times of the year. If you wanted a Kubota snowblower forget trying to get one in November. Maybe that's the problem your dealer has run into? Go talk to them in person and be upbeat. I would tell them that you've read that some of the 3pt hitches have speed adjustments, maybe it's worth trying to adjust them and see if it helps out.

It always amazes me when some guy walks into a store and acts like the world revolves around him (not saying that's what you've done) and gets nowhere. If the dealer sees you as "that guy", as in "that guy is on the phone again" then it's just going to be harder to resolve this. It's easy to get put into the "that guy" classification even though you really don't deserve to be there.

 

[kuboman]

#1) i was stoked on getting a new tractor and trusted the sales rep!

#2)They have not even mentioned me signing papers, i have no idea why, but they have not said a word about it what so ever and its been over a month

#3) why would the dealer be lieing to me and telling me that its not normal at all and they have never seen that happen, and that they will fix it and that its not right at all???

I just want them to do what they say they were going to do, AND WHERE THE **** IS THE BACHOE AND AUGER AT?? 7-10 days has turned into 30+

I don't know about the dealers in the US but I know the ones around here are having a tough time getting inventory. I believe the earthquake caused far more disruption than anyone is admitting and the on going nuclear disaster is far worse than what is reported. My local dealer was suppose to have a big inventory delivery in June but he is still waiting. I think rationing is occurring but no one is admitting it.
All I am suggesting is to keep in mind the problems of a global company when it comes to operations especially in light of world events. JMO

 

[hizoot]

This is strange...there is no signed contract,no money has transfered,they havent ordered your attachments,no progress on "repairs",they have the tractor.....are you sure they havent divorced you as a customer and are hoping you'll get the hint?

 

[Agrantina]

Wow the OP must have way more money and time than I do... I would have walked weeks ago-- I dont want anything for free or borrow anything if I am buying a new one... This just sounds funny to me.. the thread that is.

AndyG

 

[jokergerm]

This is strange...there is no signed contract,no money has transfered,they havent ordered your attachments,no progress on "repairs",they have the tractor.....are you sure they havent divorced you as a customer and are hoping you'll get the hint?

no i have the tractor now, i picked it up last week and told them to call me when they get the valve in. And i still have not heard from them

im gonna go in there on monday and see what the deal is. Im shocked they let it go this long with out having the papers signed or the down payment cahsed and i have the tractor

 

[ChuckinNH]

There is more strange about this deal than the jerky hitch for sure, and there certainly more to the story than what we have heard. I agree with the posters that have suggested that you go in to the dealer's in person in a positive state of mind, and work things out. If it were me, it might not be out of the question to offer to pay a restocking fee since I would want to walk away with a clear conscience if it were decided that I would walk. It is not out of the question to just ask them outright if they would prefer not to have you as a customer, and just honor that. Something was said, or done before our version of this story began, and it soured the dealer for one reason, or another. It may not have been anything you did, but pehaps something a salesman did that made the deal sour to the owner, or something. It seems obvious at this point that things are not moving in a positive direction, and probalby won't. As TripleR might say, Life is too short to carry the burden of this relationship through the possible years of ownership.

 

[beppington]

no i have the tractor now, i picked it up last week and told them to call me when they get the valve in. And i still have not heard from them

im gonna go in there on monday and see what the deal is. Im shocked they let it go this long with out having the papers signed or the down payment cahsed and i have the tractor

I suggest going there on Monday & returning the tractor to them for good. All these "problems" & you don't even own it yet, haven't even actually paid a dime -- You're crazy if you keep it IMO, assuming everything you've posted is true.

 

[Carl Bert]

I would go to the dealer tomorrow with the tractor and drop it off. Stop the check, and start all over with another dealer. No papers were signed, no check was cashed, the implements were never ordered and you have been treated like crap. I would not feel, in any way, obligated to buy that tractor.

Like others have said, it is common knowledge that this tractor has valve issues, so rethink your choice and move on. Just my opinion, but enough is enough.